Fish!: A Remarkable Way to Boost Morale and Improve Results Essay

PATIENCE: When dealing with customers on a daily basis, employees sure to stay patience when customer come to them confused and frustrated, but also employees have the time to carefully listen to customers need. They have a way calming the customers down and decrease the frustration, either on the phone or in person, and they need something. They pretend it’s them on their shoes. They always have to end the problem with solutions by asking. What would customer want to happen? What would make the customer happy? What would make the customer satisfied? Before they hang up the phone or say good bye in person.

The second chapter begins with a “celebration” lunch between Barbara and Jack. During the lunch, Barbara shares a story with Jack about an experience she had with a former manager of theirs named Stan. She told Jack that Stan had been rude with her in the past and described a time when she felt she was sexually harassed by him at the office. Jack was surprised to learn this had happened, but was impressed with the way Barbara handled herself in response to the incident. Barbara sharing this story with Jack showed that she trusted him, and considered him a friend. This story brings to attention one of the problems women may encounter while in the industry and gives an example of how it was handled in this particular instance. The chapter ends with Jack returning home and discussing the pros and cons of being a partner with his wife, Libby. Jack is looking forward to many of the perks, such as private golf club memberships, but is worried that the extra hours and responsibilities may affect his family life.

Marie is the department manager at Verve, Inc. She has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone including Marie is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years.

To understand how this pattern happens, scientists take a look at embryos. Sometimes they interfere with the development to see what occurs when things go wrong. Scientists use chicken eggs to study this. Just by adding a dab of vitamin A on a chicken embryo, you will get a mirror image of the embryo. The patch of tissue is called ZPA.

Julia concludes on the employees becoming more enthusiastic about their work when they feel their involvement in a learning process and the benefits of the employee’s enthusiasm is passed on to better serving the customers.

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

In the novel, Finding Fish, Antwone Fisher explains about his poor experience growing up as a foster child and trying to find success in life. Mizz Picket was Antwone and Dwight foster mother; the boys would experience physical and emotional abuse by her.

The book Your Inner Fish by Neil Shubin is an interesting novel that shows the evolution of some of our major structures through time. We all know about evolution and the monkeys but we never really looked in on evolution through “our inner fish”. The book was appealing because it helps to understand how we have come to be with some of the parts of our bodies we take for granted, like how we got our developed smell or our advanced color vision. Your Inner Fish is a good way to jump into the evolution of our ancestors and become more knowledgeable about where we came from.

The theme of “what do fish have to do with anything?” is that unhappiness can sometimes cause someone to be blind and ignorant towards others needs. For instance, Willie’s mom does not want him looking or talking to the homeless man on the streets. She tells her son this because she is unhappy so she does not see what the man is going through and instead says “He is sick do not look at him.” Another example is that Willie’s mother does not like answering Willie’s questions concerning others needs. She does not answer willie’s questions because she could honestly care less about a problem that is not hers. She could care less about other peoples problems because of her unhappiness. To illustrate, at the end of the story the mother has the

The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing

3. What did further examination of Tiktaalik’s fins reveal about the creature and its’ lifestyle?

“Nationwide, one out of four students from the ages twelve to eighteen have been bullied. That is twenty five percent to the teenage/young adult population and these numbers are continuously to rise every day” (Wassdorp, Bradshaw, and Leaf 116, 149-156). Bullying is the action of repeated harmful acts or harassing another in various forms. Many situations fall under one or even multiple of these categories: physical, verbal, indirect, and cyber. What this does is strips the victim down from their identity and leaves them to pity themselves for being the way they are. Bullying is an issue in this nation because it tears apart the teenage/young adult population, and it is causing an increase in risk of suicide among these groups. Bullying is

I was bouncing up and down in my car seat my seat belt trying to keep a hold of me. I was so excited to finally get to go to six flags. As we pulled up to get into the parking lot, they wind rushed through my hair, I stuck my head out the window to get a better view of six flags. The rides going back in forth and the people eagerly waiting in line to get in. we pulled up to a parking. The car came to a stopped, everyone jolted forward and then back in their seats. I opened the door stepping out and letting the rest of the people come out. The door slammed behind me and echoed through the parking lot. We made our way getting closer and closer to the amusement park, my older cousins were walking behind me and the young ones who were running across the street playing, my uncle screamed at them to not play in the street.

Fishing is an activity I have enjoyed doing ever since I was a little kid. In fact, one of my first fishing voyages was with my grandpa when I was about eight years old. He was an avid fisherman who went fishing almost every day and knew everything there was to know about fishing. Grandpa got me hooked on fishing. After Grandpa died, my dad picked up where Grandpa left off. We had a pontoon, and Dad took my brothers and me fishing whenever we had the chance. To this day, I still love fishing just as much as I had on my first fishing trip with my grandpa. Many people enjoy hobbies that are relaxing and peaceful, and others prefer exhilarating activities that never have a dull moment. I enjoy fishing because it has some of both.

(2) Employees interact with a wide variety of customers. Sometimes customers may become angry/frustrated. Describe a time when you dealt with a customers