Based on the analysis of the issues present between Flatrock and Tower, the action plan must resolve the following root causes: the lack of clarity in the contract, which led to Flatrock believing they were entitled to services they were not paying for, and the lack of transparency which caused Flatrock to overestimate Tower’s profit margins. Additionally, the disparity between what the two branches of Flatrock aim to achieve, and Clyne’s emotionally-driven leadership style are main sources of problems within the negotiation. If these issues can be sorted out during negotiations, Tower will be able to maintain Flatrock as a principle client.
Immediate and Short-Term
As directly opposing Clyne would likely result in an escalation of hostility,