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Greg Fisher Business Principles

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The purpose of this post is to put myself in a nursing leadership role and discuss three of Greg Fisher’s (2008) business principles that are necessary to maintain safe, quality, patient-centered care in a fiscally sound manner. The three business principles I will discuss include managing cash flow, managing customer expectations, and setting goals (Fisher, 2008). Wynn (2016), claims that value is measured by the outcome achieved per dollar spent. Value-based payment programs tie reimbursement to not only the quality of care provided to patients, but patient experience, as well. Therefore, the business principles of managing cash flow, managing customer expectations, and setting goals are important to health care. These business principles are important to me because nurses make significant contributions to the business of health care (Mason, Gardner, Outlaw, & O’Grady, 2016). First, I will discuss “managing cash flow” (Fisher, 2008). Acting as a nursing leader, I will face daily decisions regarding finance and resource allocation, such as authorizing overtime or requesting costly unit supplies on a limited budget. Nurse managers at my workplace must authorize overtime and monitor supply utilization as a …show more content…

Acting as a nursing leader, I would encourage the entire health care team to understand and meet a patient’s expectations. My organization embodies patient-centeredness and expects nurses, as well as all health care providers to utilize good provider-patient communication, collaborative decision-making, and coordination of services (SMMC, n.d.). Moreover, managing customer expectation does not end when the patient is discharged. The patient must take what he or she learns from their health care providers to manage their care at home. Patients must understand their follow-up care and who to contact when questions arise (AHRQ,

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