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Haagen Daz Case Study

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1. Why does a consumer buy an Ice Cream?

Consumers do not perceive ice cream has regular part of their diet; ice cream is bought as a treat, a “reward”, either to a child, the family or to oneself.
Generally a consumer does not think before buying an ice cream, it is generally bought as an impulse buy. There is a great emotional involvement and a very small objective evaluation of the problem at hand. The consumer chooses to buy and them fell the product (in this case taste) and then evaluate his decision. This type of behavior involved in buying ice cream allows brands to exploit the emotional factor as a trigger of the purchase; Haagen Dazs is exclusive and sophisticated, Vianeta is posh, Calipo is fresh Super Maxy is cool, none of …show more content…

This is exactly the opposite of the regular sterile looking ice cream parlor where after buying the consumer is as to go out to eat his ice cream. This was meant to convey an image of “quality” and the message that one should seat and take his time to enjoy HD ice cream.
HD also penetrated in the food services sector, in quality hotels and restaurants. This was done always with a cobranding arrangement, i.e. HD would only sell its product to places that would present the HD brand on their menu. This had the objective of first of all of associating the image of HD quality with the image of quality of these places, second to increase the brand awareness of the exclusive clientele of these establishments.
In the retail HD was present in super-markets, delicatessen shops, cinemas and convenience stores, in al these places HD ice cream was presented in a different HD owned small freezer, so to set HD aside from the other ice creams, conveying a message of exclusivity. Also HD pursued heavy in-store sampling, giving consumers a chance to sample HD, and thus generate more word to mouth

HD ice cream was a completely different ice cream from most of the products present in the European market at the time. It was an American stile dairy ice cream with high dairy fat (18% opposed to the 10% of the regular brands) and a very low overrun (only 20% when the regular brands

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