Healthcare Performance Management Essays

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Healthcare Performance Management (PM) As same as other organisation, Strategy at a healthcare organisation is initiated at top level but the implementation feeding is started at the bottom level. Performance management (PM) is a management tool that has been recently, applied at various organisations including healthcare sector. Fundamentally, its focus is to ensure effective strategy execution by looking at strategy as the object of value conception and therefore, coordinating all efforts, processes, resources, reports, along with staff commitment towards achieving the strategy. The first stage of developing PM system in healthcare organisation is selecting and developing the conceptual framework. One of the well-known performance …show more content…

In non-profit healthcare facilities, the focus of financial perspective is on the expenditure and maximising the value for money. In order to develop a conceptual performance framework for Dutch health system, balanced scorecard has been selected with four perspectives; consumer, financial, internal business processes, and innovation perspectives (Ten Asbroek et al., 2004). Then, the developed conceptual model has been integrated with a population health model with information such as health environment factors and life styles to clarify the relationship between them. In another study, twenty-two BSC applications at different countries in non-profit healthcare organisations including hospital department, national healthcare, and local government have been reviewed in order to analysis the use and design of BSC as strategic performance system (Gurd and Gao, 2008). The study shows that different BSC designs have been used but generally, the default BSC template is followed. Additionally, in the same study, some observations are given including; 1) number of perspectives used was four at the most cases, three and five at few cases, and one case had eight perspectives, 2) financial, client/patient, and internal processes perspectives are listed as the top perspective at some systems while

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