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How Web Analytics Can Help Businesses Or Organizations With A Web Presence Stay Competitive

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Introduction Web analytics can help businesses or organizations with a web presence stay competitive, leading to profitability. The use of analytics can be a powerful tool in a company’s strategic approach that can be used to differentiate it from its competitors and serve as a form of competitive advantage for the organization in competing in this twenty first century. In this essay, various definitions of web analytics and other key terms used in this field will be examined. Definitions According to on online-behavior.com, analytics is defined as the “process of obtaining an optimal or realistic decision based on existing data.” [1]. Davenport and Harris (2007) defined analytics, as the “extensive use of data, statistical and quantitative analysis, explanatory and predictive models, and fact-based management to drive decisions and actions.” [2]. Web analytics is defined, according to a document from Clark University, as the “practice of measuring, collecting, analyzing and reporting on internet data for the purposes of understanding how a website is used by its audience and how to optimize its usage.” [3]. The same document gives a much more simple definition of web analytics, as the “study of visitor, navigation, and traffic patterns to determine the success of a given website.” [3]. The document states further that “web analytics does not purely focus on the amount of traffic which might only be helpful in evaluating your bandwidth usage and server capabilities. Instead

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