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Human Resource Management : A Case Study Of Valley National Bank

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Valley National Bank is faced with some human resource related issues that require immediate attention based on their legal implications and overall importance to the growth of the company. Human resource management will need to work with the Vice President of the accounting department on a few key areas, also referred to as domains. These key areas in the realm of human resource management include organizational design or development, recruitment, performance management, training and development, and compensation, benefits, and compliance management (Bernardin & Russell, 2013). Valley National Bank has allowed a situation to develop where an ineffective manager, Bob Phillips, was able to operate without consequence or accountability. Mr. Phillips permitted his department to flounder without direction and he did not completed required performance reviews of his staff. Mr. Phillips is also over compensated based on his current role and the one he previously failed at. Human resource management, along with Mr. Phillips boss Suzanne Roberts, need to review organizational design and performance management in formulating a plan for Bob Phillips that ultimately removes him from the organization.
Another employee who requires significant insight and oversight from human resource management would be Carla Goodman. A first step with Ms. Goodman must include an investigation into the sexual harassment complaint. Issues of this nature are time sensitive and there is a legal obligation to address them immediately (Woska, 2013). A claim of sexual harassment would fall within the guidelines of compliance. Furthermore, Ms. Goodman’s poor performance and high compensation also need to be addressed through human resources and Ms. Roberts. Greg Williams is an employee who would benefit from some good leadership and direction, along with ongoing training and personal development. Finally, Kathy Lewis is an employee who has been recognized as a high performer, high potential employee who they would like to retain, but are at risk of losing. For high performing individuals it is important to keep them engaged and challenged (Kotlyar, 2013). Management should look for opportunities to adjust Ms. Lewis’s job responsibilities, expand

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