Identify And Explain The Role And Responsibilities Of Firsthand Support

* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.

When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them to feel relaxed

Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.

Use information about the quality of experiences of people who use services or others acting on their behalf, the views of staff and the risks they are exposed to , including the outcomes of comments , complaints and investigations, to understand where improvements are needed.

Acting as a legal practitioner is considered a “great privilege” and “offers the opportunity to serve the community in a profoundly important way.” Lawyer’s roles as officers of the Court and administrators of justice give them a monopoly on the delivery of counselling and representation services. In order to “maintain their capacity to serve the community” , legal practitioners must accept that they are

Since implementation the Act has simplified and improved the regulation of legal service provision in England and Wales and has created a framework for legal services to be provided. The regulatory objectives and professional principles are set out in section 1 of the Act.

Based on the analysis in 2003 to 2004 shows it needs some needs of improvement. Step three discusses there are a few things the staff needs to focus on in order to improve emotional support. One way is to revise some of the guidelines and responsibilities in the nursing staff. They wanted to also increase rounds the nurses have in order to improve emotional support. Volunteering is another way to improve because there is more care for the patient. The hospital wanted to ensure some improvement by making some changes to the CAHPS survey. There have been some added questions to the survey to make it better. There were also new action plans to improve nursing such as shifts. They believe that emotional support is the top priority and can be improved

The type of group approach I would propose for this population is a support group. Support groups are an important part of the approach used in helping the bereaved suffering from grief and loss. An important goal of the support group is to use mutual aid to help participants understand and accept themselves as they are (Raby,R 2010). . Mutual aid is sometimes used in a support group to help participants share resources for mutual benefit. Understanding and acceptance are the first steps towards self-help in a group.

I am a young, heterosexual Latina who is a full-time student and worker who resides in the South Bronx with her mother and father, aunt, two sisters and niece. My background roots from the beautiful island of Dominican Republic but was born in the United States. I belong to the Christian church and believe deeply in the Lord Jesus Christ. My political views lean more to the Democratic wing. I like the concept that in America, especially New York City, we see a variety of people, who are brought up with different cultures and I can make the comparison to a salad mixed into one bowl. We all keep our separate identities but share our cultures or assimilate to others.

Customer service is often taken care of by special customer service representatives. In fact, most companies often have a specific customer service department, which deals with customer enquiries over the telephone, but increasingly also through different online methods such as e-mail and chat. While customer service representatives play a crucial role in nurturing customer relationships, most employees in

The organisation should have a guide for staff when making phonecalls. It should identify the 4 main stages of a phone call which are preparation, introduction, message and action. Staff should mentally prepare what they want to say and have the relevant paperwork about the customer. Staff should introduce themselves formally and ask the cutomer if it is convinient to talk. They should then use appropriate questions to get the information that is neccesary. Acknowledgemnt should be made to the customer to show that they are listening and feedback should be gained. Finally they should outline the action that they are going to take.

Within John Lewis contact centres, there are many different teams within the centre which all undertake different job roles. The main department within the contact centre is Customer Service (JLP Careers, 2016), within this job role there are main job responsibilities and tasks which must be undertaken and taken into consideration. With John Lewis being one of the biggest retailers in the UK (John Lewis Partnership, 2016), they are known to have outstanding customer service rates which reflects on the employees of the company, over the past 75 years. ‘Customer service is the act of taking care of the customers’ needs by providing and delivering professional, helpful, high quality service and assistance, before, during and after the customers’ requirements are met’ (Study, 2016). The main job skills and responsibilities undertaken within a customer service team are handling vast amounts of calls and being able to manage them in an appropriate manner, determining the needs of the customer and being able to build rapport with all customers. Customer service advisors must be able to provide the relevant information to customers, however, when customer service advisors have to deal with complaints, they must be able to provide methods which customers must be able to use to resolve the problem and most importantly, in the most effective and appropriate way (Workable, 2015).

Advice: At last help your clients with the best legal advice which is commercially as well as legally reasonable.

The relationship between solicitors and society is a unique one. If law is the system of rules which a particular country or community recognizes as regulating the actions of its members , then solicitors are the agents who operate in its vast framework, acting as a voice for the people. In this sense, it is undeniable that the legal profession exists to serve society as well as the court. Because of the nature of this relationship the conduct of solicitors is paramount in ensuring that public trust is maintained in the services solicitors offer. This has resulted in the public expectation that solicitors conduct themselves in an ethical manner.

Definition: - Helping is about other people in need of help to improve or grow towards their personal goals which build on their abilities for managing with their life.