Identifying & Understanding Communication Styles

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Identifying & Understanding Communication Styles
As a training professional, you need to be able to differentiate effective and ineffective communication styles, and understand that their style of communication may often conflict with the way messages are interpreted. By understanding different communication styles, we can help our students begin to understand how to separate the message from the communication style of the person with whom they are communicating and to appropriately respond to the content of the message.
Examples would be a supervisor saying to a subordinate in loud and angry tone of voice “…can’t you do anything right?” (aggressive style) or a shop clerk rolling her eyes back as she tells the customer rummaging through her purse “take your time, I’m not busy at all” (passive-aggressive style).
Our communication skills are developed based upon our education, attitudes, and preconceived notions. The good news is that communication styles can be changed with effort and the right attitude.
No matter your style, effective communication always includes positive feedback. Constructive comments help those you are speaking with to feel good about themselves, to feel more comfortable and confident trying new things, to grow, to be heard and to be taken seriously. Critical and judgmental comments will inhibit growth and learning. For example:
Critical/Negative Feedback
• Your voice is way too low. Nobody will hear a word you have to say! Try it again!
• Don’t

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