Identifying & Understanding Communication Styles
As a training professional, you need to be able to differentiate effective and ineffective communication styles, and understand that their style of communication may often conflict with the way messages are interpreted. By understanding different communication styles, we can help our students begin to understand how to separate the message from the communication style of the person with whom they are communicating and to appropriately respond to the content of the message.
Examples would be a supervisor saying to a subordinate in loud and angry tone of voice “…can’t you do anything right?” (aggressive style) or a shop clerk rolling her eyes back as she tells the customer rummaging through her purse “take your time, I’m not busy at all” (passive-aggressive style).
Our communication skills are developed based upon our education, attitudes, and preconceived notions. The good news is that communication styles can be changed with effort and the right attitude.
No matter your style, effective communication always includes positive feedback. Constructive comments help those you are speaking with to feel good about themselves, to feel more comfortable and confident trying new things, to grow, to be heard and to be taken seriously. Critical and judgmental comments will inhibit growth and learning. For example:
Critical/Negative Feedback
• Your voice is way too low. Nobody will hear a word you have to say! Try it again!
• Don’t
Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful
It is important that I build positive effective relationships with the children, young people and adults that I work with, to do this I need to be able to demonstrate and model effective communication skills in my dealings with others. I must always consider how I approach people and also how I respond to them. I will
I do need to be aware that I will need to adapt the way I communicate with different audiences because different people all require me to connect with them in a variety of different styles, i.e. adult-adult, child-child, adult-child. By using effective communication I am able to help clear up conflicts, build harmony and overcome any communication gaps which, themselves can create conflict amongst people.
There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication.
Communication can be adapted very easily, usually without you realising. However, the style used can make a big difference, and help build and maintain positive relationships.
As a professional, it is my responsibility to make sure that my communication skills meet the needs of the people I support. I should not expect people to adjust their communication to fit in with me. The best way to find out about what individuals want and need, of course, is to ask. The individuals concerned are always my first and best source of information about their needs and the best way to meet them. But asking is not always possible. I can discover some information about communication needs, wishes and preferences by observing someone or by talking with other colleagues who have worked with the person previously and by talking to family or friends. They are likely to have a great deal of information about the communication needs are for the individual. They will have developed ways of dealing with communication, possibly over a long period of time, and are likely to be a very useful source of advice and help.
Communication for me of the verbal kind has never been a challenge, I love meeting new people, and I love talking with new people, I am a people person to say the least. My personality under pressure supersedes any negativity that is happening around me, I don’t believe that negative things should overcome the positive, and I see every situation in life as one with positivity. I am an excellent verbal communicator, especially in the work place. I must be, because I am a particular person when it comes to most things in life, not to say I am stubborn, unwilling or unable
There are many reasons why people communicate. We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another
Interpersonal communication is a learned skill that can be improved with knowledge and practice. What makes these skills necessary is that they allow you to express your thoughts, feelings, and any information quickly and orderly. These skills can help you understand someone, and can even help you make an
Even though it is often hard for us to observe our own communication skills; having better communication skills can help us obtain our needs in life, and understanding communication might be the key into facilitating your own assessments for proper interaction.
Nhat Hash once said-“In true dialogue both sides are willing to change.” Nhat Hash once said. Communication is a lot like dialogue. You have to be respectful to the person, and you might even gain information from them. In the short stories “Lemon Brown” by Walter Dean Myers, and “Two Kinds” by Amy Tan uses dialogue to develop the characters, and the characters relationships.
As a part of my assignment to identify the styles and different skills of communication by studying Brian Krzanich actions and behaviour. Next part is to perform a critical analysis on the identified communication styles and skills by comparing and contrasting strength, weakness of a selected person.
Edmonson, J. (2009). Let's be clear: How to manage communication styles. T & D, 63(9), 30-31.
As subtle as it can be, being passive-aggressive is about contradicting words and actions. They don't mean what they say, they don't say what they mean. You can see rolling eyes or the classic silent or cold treatment. They may try to hide it but you can always sense sarcasm in the tone of their voice. It is as if you can read their minds. A few hints will be dropped and they will give you the same treatment until you figure out what they want you to do. They are not gonna tell it directly to your face even if everyone else does.
Passive aggression is a behaviour displaying aggression in an unassertive passive way such as sarcasm or stubbornness.