Im Just A Suit

When I first walk into the restaurant, Im alway immeditaly greeted by a smiling hostess. Typically on a week day, the wait time is normally very short and youre almosy guaranteed a seat right after arriving. However on a weekend the wait time can be a bit longer, such as fifteen to twenty minutrs, but outdoor seating is provided so you dont have to stand and wait. When you are finally seated, a friendly waiter is always ready to happily serve you with a smile. The employees are always on top of giving out refills for drinks and they provide customers with all you can eat peanuts and encourage you to just toss the shells on the floor when youre done. When receiveing your meal, the waiters always make sure that everything looks good before leaving you to dig in. I have never recieved unacceptabke service even when the restaurant is at its

So what is the most important thing in a restaurant? You’d think it would be food. In a talk given by Thomas Keller, a restaurant owner, about what excellent food does to a restaurant, Mr. Keller talks a lot about the quality of food, and a customers experience. The experience that one has in a restaurant is something that should be completely about the consumer. If the consumer does not have a good experience at a restaurant, there is a good chance that he or she will not come back. The quality of the food at a restaurant can depend a lot on the quality of ingredients. It’s important to always have the

We provide best quality customer service to all the customers in order to maintain the good reputation in the marker. We provide all the safety procedures to our staff and provide the basic knowledge about OH&S. We provide work experience and knowledge. We are very successful in our business because we have efficient staff and they all are very hard working and dedicated to their job. Values & mission of my restaurant

The nature of the products and services provided in the restaurant industry are based on customer satisfaction with the food and services that each location provides. Providing a selection of delicious and well-presented food made with quality ingredients that are simple and good tasting is exactly what the customer wants. Most customers go to restaurants to meet with others socially in a friendly environment. Making sure the restaurant is clean, attractive, and the décor is consistent with the food and restaurant’s image and making sure the waiting staff knows that it is ok to allow customers to linger adds to

In addition to being fast paced, restaurants are also demanding. Even the most gracious or giving individuals can become sour and spiteful when hungry, angry, or worst yet hungry. Given their proximity to customers, front of house staff tends to be first in the line of fire. Resiliency helps me back from criticisms and complaints, warranted or unwarranted. Empathy is another skill learned. I have seen, heard, and felt the effects of a verbal shakedown from an unhappy customer. From this, I learned how to act in a way that is pragmatic and compassionate. They do not call it waiting on tables for no reason. Patience is crucial for success in the service industry. Try bullying my customers into selecting an appetizer or rushing them out the door

In this paper I will attempt to explain the strengths and weaknesses of a restaurant. I also will attempt to show one way how they can utilize their strengths and minimize their weaknesses To be competitive. I will further explain how their ability to have Stylish Restaurants with Ever Changing Decor, their online and call in orders, Online and Phone reservations, Premium Cocktails, Ruby Tue Go, Full Service Catering, and Extensive Menu Variety give them a competitive edge in their market. With their online and call ahead service called Ruby Tue GO it gives you the ability to order your food before you lunch hour and stop by to pick it up saving yourself a considerable amount of valuable time. With being able to call ahead or go

As a guest who is going to dine out in an average restaurant, I am not expecting anything special. However, every restaurant has to be clean and have some kind of service. The food should be tasty and appealing; the menu has to be clean and easy to navigate. The good service doesn't make the food tastier, but it can increase the guest's satisfaction and overall experience at the restaurant. When the atmosphere is good the customer will desire to stay longer. To be honest, I love eating out, trying new dishes and spending time in a good place. Sometimes you just want to

The kitchen of a bustling restaurant is not the place for the faint of heart. The goings-on of a regular kitchen staff are stressful enough to make some workers take off their aprons and walk out the door, no concern for even their last check. These sweaty, fast-paced, profanity laden areas are quite contrast to the front of restaurants, where nicely dressed hosts stand smiling and pristine, waiting to seat you at a table where you will be treated like royalty. While most people are aware of the fact that the kitchen of a restaurant is a heated and hectic hole of tension, few recognize the structure that keeps it that way. In a foiled attempt at efficiency, many restaurants employ an assembly-line inspired method to prepare guests ' orders. Moreover, the rest of the restaurant often operates in a similar fashion, with workers being capable of but a few tasks each, having little power or ability outside of those that they 've been taught. Due to this sad, cyclic path that usually ends in confusion and stress, one might argue that the restaurant business is in need of a massive bureaucratic overhaul.

Executive chef: The executive chef is expected to manage as well as train the kitchen, he must supervise the kitchen team and also come up with strategies for the kitchen to run smoothly. The executive chef must have a minimum experience of 8-10years and should have a good understanding of how to run a kitchen. Other than that he is expected to come up with innovative and new recipes and menu for every season. He will also be responsible for controlling and estimating food cost, wastage and food consumption. He is responsible to know and follow proper nutrition and hygiene standards. He must also keep a log of the time and the payroll records. He is expected to meet the guest if asked for and help them understand a dish or help them decide on a dish if required.

When I arrived to the restaurant I immediately noticed several social norms that everyone at the establishment was following. The customers and the staff were well dressed, and everyone was conducting himself or

Four Seasons is a globally renowned hotel company recognized for its luxurious diversity, and emphasis on customized service. The company has 270 core worldwide operating standards that are congruent across all properties. However, along with their globally uniform standards, they do an excellent job of integrating the local culture into each property. For example, a guest will always receive a message on time, have clean room, and enjoy a great meal. But an Italian concierge has his own style and flair, while in Turkey or Egypt, the guest

In a restaurant environment, every person's job is interrelated with someone else's, and in that way, everybody relies on one another. By doing this, the staff tends to bond together. Eventually, a new employee will be buddies with the people they work with. At the end of a hard shift, all the waiters on staff usually take all the money they make and party with one another. It is very rewarding that way. Likewise, dealing with customers can also be a pleasing thing.

The Four Seasons case explores how to manage the differences between the culture of a country and organizational culture. Four Seasons hotels are world renowned luxury hotels that specialize in blending a local, country specific, image with worldwide customer service practices. The seven common cultural standards that the Four Seasons have created and expect to be implemented all over the world include the following: (1) acting friendly toward and smiling at guests, (2) making eye contact with passers-by to acknowledge their presence, (3) creating a sense of recognition with guests by using their first names naturally but discreetly, (4) using a clear and unpretentious voice, (5) being well informed about the hotel, their

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

It has been one year since I started to be a banquet server. The experience of working as a banquet server has helped me to appreciate people hard work around the tables serving their clients without complaining their exhaustion. According to Christa Titus, the author of “The Definition of a Banquet Server,” “A banquet server is a person who serves food and beverages to guests at an event.” The servers work at many special events such as graduation ceremony or wedding feast. Some of their duties are serving the ordered dishes, cleaning up the leftovers and assisting guests with their menu items. From my observation, this career is a low class job which pays a little amount of money for the life expenses alone. The workers are paid by hour but the wages in each country are varied.