Implementing A Successful Cross Training Program Essay

During the training, the new employees will learn a wide array skills and tips to create the loyalty and expectations our organization has. This will be done by learning interpersonal skills, adaptability, communication skills and professionalism. These skills will help them when they are interacting on the phone or in-person with customers. Not only does the training allows our employees to provide better service, it also allows them the opportunity to learn and grow at the same time. When the employees attend training, they

Training is one of the most important roles at a law enforcement agency. It is never-ending as “concepts, theories, philosophies, practices, procedures, and techniques are constantly changing to meet social needs” (Iannone et al, 2009, p. 60). Without training, even the best officer will turn into one that is not respected by his peers or society. Gone are the days when an officer is sent to the training academy and has no more except for yearly inservice. This can be accomplished with field training after the academy, roll call training, inservice, emailed updates from the training staff, and outside the agency training. It does not always have to be expensive. Most think that the effectiveness of training can’t be measured, but successful training can easily be seen through “higher morale, less job stress with its high economic cost, greater esprit de corps, a lessened need for punitive discipline, greater effectiveness, in crime suppression, increased public support and confidence, fewer errors, better

4) How will the training process be and effectively help each one of my new people to achieve greater success?

Chern should take an approach train and develop needed skills. In today’s selection of employment seekers it is difficult to find people who have the right level of qualifications. Training will allow Chern to ensure that the employees are at the best skill level for their business. They will be able to mold employees into what they want them

1. Cross training will allow more employees to be able to do the same job and reduce the amount of boredom and accidents.

Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a

Cross Training. Employees that are cross trained can be extremely valuable because they are able to do a multiplicity of tasks,

Now, if I was the manager of that department, I would ensure that all employees are crossed-trained in all the areas. I understand this would cost time and money; however, it would be beneficial to customers and the department store in the long run. In addition, I would inform the employees that if they ever find themselves in a situation where they do not know the answer or know how to help a customer, simply call for assistance. I would ask employees to remain with the customer, and inform them that you will get him or her the assistance they need. This way, the customer would not feel forgotten or

“In order to develop required human resource competencies, organizational leaders need to align the selection, training, development, and removal of employees with the behavioral requirements of the desired change” (Spector, 2010, p. 102). Having a focus on training can be an important part of helping employees understand how their competitive environment is changing. Along with the importance of changing their behaviors.

Increase opportunity for career mobility/promotion of employees from within due to new skills and perspectives gained through external education.

First, I thougth it would be inportant to understand what transer of training is, so I found some research on it from the Office of Personnel Managment. This information is below.

Similarly, Longenecker and Fink (2005) assert that the benefits derived from training are manifold, and these include; exposure to new and better practices and ideas for application, leads to reflection, self-appraisal and retrospection, motivates employees to improve performance, encourages career development planning, helps identify specific performance problems and challenges an employee to think differently, to name a few. Other benefits are a more flexible workforce, improved performance of existing employees, decreased supervision, higher skill levels and reduced learning time, thus reducing learning costs, improved organisation morale, and to ensure for succession (Molander 1989).

Putting together an effective employee training program can be a monumental task if not planned properly. There are four steps, repeating to produce a continuously better program that is best for both employer and employee. The process steps include needs assessment, design, implementation, and evaluation. Once it is evaluated, it should then show some weakness that should begin the cycle again with needs assessment and

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.

By designing and implementing an orientation and training program, a company can expect to receive benefits. These benefits may include improved communications, knowledgeable employees, increased productivity, and improved employee satisfaction levels. This training could also have impact on employee retention, thus lowering turnover rates, which can cause a company valuable time and money. In designing these types of programs, a company should assess the needs of itself and employees.