preview

Essay about Individual Service Request SR Rm 022 Pa

Better Essays

As one of the program outcomes for the Bachelor of Science in Information Technology program, students must apply the principles of systems analysis and design to fundamental business systems within the organization.
Complete Section 3 of the Service Request SR-rm-022 paper for Riordan Manufacturing.. This section incorporates the transition from design to implementation. Consider revising Sections 1 and 2 based on faculty feedback.
Resource: Virtual Organizations link under Academic Resources for Riordan Manufacturing and Service Request.
Note: The content of the Week Four assignment should not be changed because this assignment has been selected for the university’s Programmatic Assessment Project. As such, completed student …show more content…

Identify the key factors that help ensure the information required for the project is gathered successfully.
Information-gathering techniques are the core of systems analysis. According to Valacich “At the outset, you must collect information about the information systems that are currently in use. You need to find out how users would like to improve the current systems and organizational operations with new or replacement information systems.” (p. 126). The first information-gathering technique would be individual interviews. Each interview should be well planned out. It should be scheduled when the interviewee has time and the intention of the interview should be explained beforehand. An interview guide or checklist should be created for each interview. During the interview ask both open-ended and close-ended questions, listen closely to what the interviewee has to say, and take notes during the interview. Interview a wide range of personnel from everyday users to management.
Another information-gathering technique is directly observetion of the users in the current HR system. By observing users using the current system different issues with the system can be seen that may have been missed in an interview. Havelka says “these observations will provide a more accurate depiction of operations, requirements, and procedures within the company” (April 25, 2002).
Analyzing business documents is yet another information-gathering technique. Documents such as sample business

Get Access