Strengths: Jackie greets the client in a polite and a professional tone. Inches: Ownership- Jackie lacked ownership in the call based on her immediate solution of transferring the call to a CCS without taking the opportunity to fully address the issue and offer guidance to the issue. Regarding low appraised values concerns, we have the opportunity to work toward the solution. within the Client Relations team. Digging deep and asking additional questions- Also, this issue warranted more questions regarding what were the client's exact concerns regarding the appraisal and address that issue itself. Concluding the call- Jackie inquire a couple times in the call if the client had any further questions. However, each time the client
A medium-sized firm Clean fabrics Inc in United States has increased the company’s revenues strategically about $350 million dollars per year. The company struggles to meet the objectives of expanding the company along with the cost control. The vision of the company is to provide the right choice to the clients and supplying the support services for the cruise ship industry in the different parts of the world operating in the areas of hotel and travel. The services are supplied to major hotel chains and cruises including linen services in the south east area of United States. Comparatively, the cruise ship industry provides the company with an
In the late 1800s to the early 1900s segregation was one of the biggest issues in the court of law. After slavery was finally abolished African Americans were able to have more freedom, but they were still treated different than any other race. The Jim Crow laws are an example of the law that affected everyday life in the African American community in the beginning of the 1890s. This law segregated schools, parks, libraries, drinking fountains, restrooms, buses, trains, and restaurants. The struggle to achieve equality was made even more difficult by the legislation of racism in the Plessy v Ferguson case.
Brown V. Board Education was one important because it ended school segregation. Most of the people who wanted this to happen were mostly people in school. Also is mostly the African American people who wanted this changed for their own good. Also there was this time this African American family sued a school because her daughter was not allowed to be teacher in a white public school.
- Was a strong introduction executed at the beginning of the call? Krista did mention the client's name but never reintroduced herself. We need to make sure that we are executing that every call this is part of the strong intro.
Digging deep ( 1:36) At this point, we should dig deep to inquire what phone number the client is using to contact the CCS and confirm what is the correct number. However at (4:45) the client provides the correct phone number for the CCS looking to confirm if it is correct and Jackie responds with she's unsure. We should be able to confirm that number is correct and inform we can reach out to the technology team to look for any internal issues.
Plessy v. Ferguson, 163 US 537 (1896) was a case in which Homer Plessy (1862-1925) challenged the Supreme Court. Plessy was an African American who had sat in the whites only car on a train. When he was told to go to the Jim Crow car he refused, which broke one of Louisiana's laws, the Separate Car Act. John H. Ferguson (1838-1915) was the judge of the Criminal Court of New Orleans. The defendant was trying to uphold the law that was being backed by the Thirteenth and Fourteenth Amendment. Ferguson was an American Louisiana judge/lawyer who served in a lot of cases, but Plessy v. Ferguson was his most well known case.
After Reconstruction, African-American rights gained during that period withered, as many states did not enforce the laws enacted to guarantee their rights. If they happened to live in the South, their rights were as good as gone. Not only did those states not impose the laws, they circumvented it and created a new system of oppression for Blacks and other colored people. Moreover, the infamous ruling in Plessy v. Ferguson (1896) made racial segregation legal in public accommodations. The fight for equal education for students regardless of their race was a long battle and it extended into the Deep South state of Texas. Sweatt v. Painter was among a number of important legal cases that occurred during the twentieth century, in which African-Americans
The Plessy v. Ferguson case set an important precedent in the history of the united states. While the conclusion of the case itself remains that all public facilities are to remain segregated it gave way, as a trigger for many important developments we have today to occur. Not only did the case set a precedent for future cases, but it also legitimized the principles of Jim Crow. By legitimizing a principle of thought and social standard through politics, the principle now becomes even more arrogant as it is enforceable by further statutes and legislature and makes even more difficult for the issue to be amended. Though further decisions were made to advance the society of the United States, the mentality of our society was not corrected but
Plessy V. Ferguson was a court case that took place in 1896 in New Orleans. This case was held due to an incident in which African American train passenger Homer Plessy refused to sit in a Jim Crow Car where at the time in Louisiana, all colored people had to by law, which required separation of both whites and colored people. This action resulted in Plessy’s arrest in 1890. Even though Plessy argued that this violated his constitutional rights, the court ruled that a state law that “states merely a legal distinction “between those that are white and colored did not conflict with the 13th and 14th amendments. Restrictive legislation bases on race continued following the Plessy decision, its reasoning was not overturned until Brown v. Board of Education of Topeka in 1954.
Prior to the 1960s Civil Rights Acts, it was an unfortunate matter to be a black U.S. citizen living in the South. They were not allowed to vote nor were they free to sit on the front-row seats of a state bus. On the other hand, these liberties were given to the white community, forcing an inequality gap between the two races. This gap eventually led the two racial groups to be separated at every possible public location, such as schools, restaurants, and beaches. Such an act was enforced by the Jim Crow Laws and supported by the 1896 Plessy v. Ferguson case, which the Supreme Court stated their “separate but equal” doctrine. The Ku Klux Klan and white community also made it their duty to enforce the laws; at the same time, they conducted
Cynthia Johnson is a 26-year-old single woman from Birmingham, Alabama. Has 5 children from non-marriages with different fathers. Not having received a high school or college education she can’t obtain a proper job to take care of her children. At an early age she became all to familiar with the idea of grief. Because of this reoccurring history of grief, Cynthia suffers with severe depression, has a history of substance abuse, and an overall unhealthy life style.
I believe that it´s the same offender in the Parkinson case and the Johnson case, which is making the offender a serial killer because he has killed 3 people and it has been over a period over 30 days. By looking at different serial killer typologies my firm belief is that this offender will fall into the lust serial killer typology. I concluded this by firstly looking if the crimes were act-focused kills or process kills, I concluded it was process kills because the offender had taken the time to abduct both Parkinson and Johnson and didn 't just kill them right away like an act-focused killer would do. With the offender being a process killer he could only be organized as well because process killers cannot be disorganized. The offender would either be a lust killer, power-control killer or a thrill killer. I concluded that the offender in this case would not be a thrill serial killer, since this kind of murderer gets off my seeing his victims suffering, which is the most important factor for this type of offender. In the Parkinson and Johnson murders there were no signs of torture on the victims bodies and therefore I do not believe that this offender would be a thrill serial killer.
Build the management-research question hierarchy, through the investigative questions stage. Then compare your list with the measurement questions asked.
Young Professional magazine was developed for a target audience of recent college graduates who are in their first 10 years in a business/professional career. In its two years of publication the magazine has been fairly successful. Now the publisher is interested in expanding the magazine’s advertising base. Potential advertisers continually ask about the demographics and interests of subscribers to Young Professional. To collect this information the magazine has commissioned a survey to develop a profile of its subscribers. The survey results will be used to help the magazine choose articles of interest and provide advertisers with a profile of subscribers. As a new employee of the magazine, you have been
Assume that one of Philip’s clients is a married man, aged 36 with two young children, who wishes to reallocate a significant portion of his retirement funds that are currently invested in certificates of deposit. Philip recommends a growth investment, and he identifies the three representative possibilities shown in Table A.