Jackie Vs. Dubois Case Application Case

Satisfactory Essays

Strengths: Jackie greets the client in a polite and a professional tone. Inches: Ownership- Jackie lacked ownership in the call based on her immediate solution of transferring the call to a CCS without taking the opportunity to fully address the issue and offer guidance to the issue. Regarding low appraised values concerns, we have the opportunity to work toward the solution. within the Client Relations team. Digging deep and asking additional questions- Also, this issue warranted more questions regarding what were the client's exact concerns regarding the appraisal and address that issue itself. Concluding the call- Jackie inquire a couple times in the call if the client had any further questions. However, each time the client

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