Kababji grill follows steps to in order to achieve their goals by linking their strategy with operation.
• Concept: Kababji management tried to make the restaurant as home style and healthy grill where they emphasize on healthy, fresh, and rapid cooking, they used a slogan for their restaurant, which is “ serve healthy food for todays and future generations because we care”. In addition kababji offers waiter services for dining in and they open from late morning to late evening, serving lunch and dinner they also offer take out.
• Marketing and growth: their aim is “A long term brand building strategy focused on creating loyal costumer” which means they want their brand to stay for a long time and they want their costumers to stay loyal to this restaurant at all cost, and through the operation and marketing they were able to build an image of credibility and
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Kababji has its own process where it’s divided the restaurant into a front of house and back of house. The front of house concerns all activities directly serving the costumer such as greeting costumers, showing costumers to their seats and order taking, when waiters take the order they inputs the order into the computer which the cook in the kitchen can see on the screen without having the waiters going back and forth in order to save time and effort. As for the back of house it executes orders and places them on plates or packages them for delivery, in addition Kababji’s back of house comprises six workstations: cold station, bakery, butchery, barbeque, hot kitchen and drink station and each of these stations is responsible for managing its inventory.
• Inventory Management: Kababji uses fresh ingredients and its delivered to each branch every morning, also they use outsources suppliers. Kababji’s competitive advantage is the mixes of seasoning and mixes of sauces, which provides the wonderful taste to the
The restaurants setting is aesthetically pleasing and uniquely from other traditional fast-food restaurants. The restaurants’ food preparation area was equipped with stoves and grills, pots and pans, cutting knives, wire whisks, walk-in refrigerator and other kitchen utensils. Besides, the company support systems and functions include distribution centers, quality assurance department, training and risk management department, accounting and finance, internal team of real estate managers, administrative and general management. All of these let the company to maintain the daily operation and run the business
The restaurant targets middle to lower-middle class families with children, as well as adults and seniors, located in Orlando, Florida. The area within 15 minutes of the store has 10,000 families, mostly from lower to middle class neighborhoods. Average family size is 4 people per household. There is no direct competition; however, there are fast food restaurants like McDonald’s, Taco Bell and Wendy’s in the geographical target market. The lower to middle class population is growing at about 6% per year over the next five years in this area.
Then they will prepare the food ready to cook it and will store the prepared ingredients safely at the correct temperature. They will then wait for the person at the end of the chain – the consumer – to come to the restaurant to cook it for them. This is good for the producer because money will track back to them through the restaurant gaining the money from selling the meals. The money goes into the restaurant from customers pockets, and then the restaurant will use a portion of this money to re-purchase some supplies from the producer. This is when a good working relationship will develop between them as they will gain more sales and earn more money back.
In order to distinguish itself from competitors, especially Qdoba doesn’t want to be “me-too Chipotle”, Qdoba redesigned everything includes in-store layout, new branding, and personalized service. For example, Qdoba has colorful and artistic design on the wall, seating and washroom, which creates strong visual effect of Mexican culture and makes customer feel casual and happy. As we know, Chipotle is the King of burrito, however Qdoba choose to promote variety tacos to develop it’s competitive advantage. Qdoba launched a set of six Knockout tacos on October 27th, 2015, which enriched Qdoba’s menu items and provided more options for customers. Also, Qdoba’s employees with new designed uniforms are encouraged to speak their recommendations and provide more human touch services not machine-like assembly line. “The worst thing you could hear is as server who says everything’s good.” said John Cooke, VP, menu strategy and innovation at Qdoba. Furthermore, Qdoba introduced a kid’s menu and has 24 open hours for some locations to satisfy more customer needs.
“A place where we appreciate tradition, but are not bound by it. A place where creativity and experimentation thrive. A place where fresh ingredients are prepared and hand crafted into delicious meals right before your eyes. At Qdoba, we believe perfection is achieved through skilled cooks, an open grill, and a friendly atmosphere.”—Qdoba’s Mission Statement.
GBBC’s competitive advantage was product differentiation of both its restaurant and beer. The beer had a good brand image because it was fresh and high quality compared to the alternatives available in the market. The restaurant served only home brewed beer that gave it a premium perception. The restaurant was German style, moderately priced dinning and high quality and served trendy cuisines. GBBC chose the restaurant location strategically and modified the restaurant, while keeping the basic idea intact, to meet the preferences of local customers.
Authoritative structure and outline help organizations to comprehend themselves and in a perfect world to cooperate to perform all the assignments and accomplish all the objectives of an organization. Frequently when a company is small and beginning up, it ignores both of these ideas while it makes sense of its character, errands, capacities and everything authoritative structure and outline help put in place. Contrastingly, when Gus Agioritis opened his little Boston Pizza and Spaghetti House in 1964, his technique was to develop the restaurant by concentrating on franchising. "Take on a similar mindset as a client, convey extraordinary sustenance and quality, and work nearly with your accomplices." (BP International Inc., 2014). Boston Pizza has conquered this by concentrating on the three mainstays of achievement, which are the scenery for all choice making that has supported the advancement and accomplishment of Boston Pizza. The three pillars of this concrete pizzeria are responsibility to the franchisee benefit, responsibility for building the Boston Pizza brand, duty to persistently enhancing the client experience.
Nevertheless, the majority of customers are very satisfied with the amount of serving along with the quality of their meal as well as the price paid. The strategy of being a low priced high value added has seen problems due to lack of customers which is affecting the bottom line drastically. This inevitable circumstance has put a hold on operations and started an investigation upon various neighboring competitors and their own strategies.
“To give our customers the best food and beverage values that they can find anywhere and to provide them with the information required for informed buying decisions. We provide these with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, friendliness, fun, individual pride, and company spirit” (Crafting and Executing Strategy: Concepts and Readings, 2016, p. 24).
reasons why this restaurant is so successful is the fact that people who eat here enjoy the
Together, they developed a new menu around freshness. Next, “wood-fire grilling” was introduced, as research showed it was the most preferred way of cooking seafood. This was a very effective way of repositioning the brand, as it helped to shift perceptions away from the fried foods of the past to the new fresh preparation methods. Furthermore, “grill masters” were introduced, and the position quickly became the most prestigious job in the restaurant. This was also highly effective, as it added a higher quality feel to the food, and served a dual purpose as the centerpiece of the marketing plan in 2011. In addition, a fresh fish menu was provided to consumers, separate from the main menu, which highlighted the daily catch. Finally, select ingredients were upgraded and restaurant locations were remodeled in order to strengthen the perception of top quality and freshness, while appealing to consumers other senses.
KFF has seen strong success and now must ensure continued growth by expanding services, improving the efficiency of operations, and increasing the consumer purchase cycle (Kudler Fine Foods, 2008). Each member of the organization must play a key role in achieving these objectives. Special attention must be paid to the supply chain and business processes, especially when developing a new product offering.
In order to achieve these strategies company undertakes a 5 P’s integrated approach to people, products, place, price and promotion. Company relies on its ability to continue to innovate and reinvesting in the restaurants to develop them according to system plans for world-wide growth, being consistent in providing excellent customer service and clean and friendly environment which enriches customers experience and create an overall difference that balances profitability with value.
To provide quality product, extensive menu of delicious foods, ensure customer awareness and loyalty and also have good publicity.
Providing an exceptional product or experience to the client which gives an added value may be termed as Differentiation Strategy. Differentiation does not just mean the way the final product shows up or the features it gives, but advancement and imagination may be integrated in everything the organization does from the raw materials to post-sales assistance in a manner that the clients may derive value from it. Considering Theme Restaurants as an example, at present the theme restaurant brand which leads the Restaurant industry with its competitive advantage is Hard Rock Cafe on the grounds that they offer a “Dining Experience” which is found nowhere else and is remarkable in every aspect (Heizer & Render, 2013, pp. 72).