Case Study Assessment
Harini Sri Bojjagani
50168151
Assignment #2
TMGT 513-01B
Knowledge Management for Engineering and Technology
Introduction
Knowledge management defines the current use of the terms and identifies the core concept of managing knowledge in an organization (Atwood, 2009). The goal of Knowledge Management (KM) initiative is to improve the collective intelligence, or collective mind of the organizations and the resulting systematic coordination of knowledge ensures that the organization meets the customers’ needs (Quinn 1992, as cited in Maier 2004). According to the case study Langley Files, the company analyzed is the Central Intelligence Agency (CIA). The
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In the Langley files case study, KM system cannot replace human judgments; the CIA perceive the KM as a tool that can be used to produce better analysis and reduce errors like the accidental bombing of the Chinese embassy. The man is to error, although, good management and availability of reliable and updated KM database can be used to reduce the judgmental mistakes that are made due to lack of enough resources or using a wrong source to make a vital decision.
What the Company Hope to Achieve Through Knowledge Management
The CIA aims to achieve uniformity of records, in the case study the chief of records and classification management, Christopher Olsen, states that lack of uniformity hinders knowledge-sharing efforts; it is hard to even allocate a green bean inside the grocery store if you are not aware of how they are arranged. The first objective in implementing the KM in CIA was to ensure that all the information available is systematically arranged to reduce the time taken to locate data.
The second objective is developing a procedure for doing away with antiquated documents. In the article provides, the CIA is required by the law to store all the documents that explain their action. The records are bulky and cumbersome to analyze while searching for a particular material necessary for the issues at hand. The database of CIA has several articles which are stored as
On the other hand, allowing clandestine collection in Libya would make more sense, as their freedom of press is significantly restricted, severely limiting the scope of overt collection within its borders. Lastly, because of the danger involved with clandestine operations, the use of information overtly collected should be used as an indicator to which important information specifically requires the planning and execution of clandestine collection.
KM is significantly important for organizations in modern economic system, it is also a form of expertise management to administer and incorporate subjective information such as thoughts, insights, ideas and experiences in order to enhance individual knowledge as well as organizational value and corporate culture. (StudyMode, 1999)
Within the Army organizations of today knowledge management plays a huge role in the dissemination of information to the unit and it’s soldiers. This is no different for the aviation unit in which I operate. This information can be found in FM 6-01.1, Knowledge Management Operations. It defines knowledge management as the process of enabling knowledge flow to enhance shared understanding, learning, and decision-making. But when the unit was surveyed about their understanding of knowledge management the results were surprising.
Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access
ix) and as “highly respected” (Easterby-Smith and Lyles, 2003, p. 11).For many it was considered to be the main trigger to shift focus on the value of knowledge management. The concept has been interpreted by multiple analysts and practitioners and there is no limitation to describe it. Knowledge management in the present globalization world has carried to broaden aspects; it can be applied based on the status of particular place, time as well as field. The knowledge management book by Awad and Ghaziri (2001), considers the knowledge management notion as a new integrative disciplinary business model that accepts knowledge within the structure of a firm as its focal point.
The idea of a KM system is to enable employees to have ready access to the organization's based documented of facts,
With expansion and growth in computing technology, systems for supporting decision-makers in planning can be crucial, either to expedite and enhance the work environment or to gain efficient and effective forecasting results, as to compete with other rivals in business war-gaming. In this paper, we will explore the state-of-art in developing a Collaborative Model of Knowledge Management System (KMS) which may support managers in decision making process. Selected technologies that contribute to knowledge management solutions are reviewed using
Knowledge is often defined as facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a certain subject. There are many taxonomies that specify different kinds of knowledge but most fundamental contrast is between “tacit” and “explicit” knowledge. Tacit knowledge is referred as knowing more than we can say (Polanyi, 1966). Most knowledge is initially tacit and it has been arduously developed over a long time through the method of trial and error. Explicit knowledge on the other hand exists in the form of words, sentences, documents, organised data, computer programs and in other explicit form, in such a way that they can be directly and completely transferred from one person to another. Knowledge Management is a concept and a term that arose approximately two decades ago, it is said to be a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing information. KM was initially defined as the process of applying a systematic
Recently, knowledge management (KM) has already been recognized as a key instrument to improve effectiveness and performance in the organization (Zack et al., 2009). The OECD has recognised that knowledge and technology have become drivers of productivity and economic growth in modern economies in 1996.
As there is rapid growth in the business sector and information technology in the global market there are many factors which has to be managed and changed with the time in order keep up with the growing technology and knowledge management is one of those important factors. The term knowledge management throws light on the procedure of how knowledge is used in an organization. Thus it includes
Knowledge management is a term and a concept which began in the early 1990s. Despite the popular notion that knowledge management only began as a practice with the rise of technology, it has been around as a concept for around 15,000 years. At that time in history, merchants, artisans, doctors, and others first began writing down their knowledge for future generations. In Mesopotamia, roughly 5,000 years ago, people began to have difficulty keeping track of all the clay tablets on which information was written and created the first organized knowledge management solutions, the library (Bergeron 2003). Over the years, even as human advanced technologically, the idea of knowledge management remained. Since the idea of knowledge management arose as a management idea in the 1990s, it has undergone several changes in definition as ideas have changed. First, in 1994, it was defined as “the process of capturing, distributing, and effectively using knowledge.” While this was a very straight forward definition, it had the disadvantage of not including any mention of the human element. Thus, in 1998, the definition was changed to be “a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets, which may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.” Finally, as technology has created more of an element of
Knowledge is something that comes from information processed by using data. It includes experience, values, insights, and contextual information and helps in evaluation and incorporation of new experiences and creation of new knowledge. People use their knowledge in making decisions as well as many other actions. In the last few years, many organizations realize they own a vast amount of knowledge and that this knowledge needs to be managed in order to be useful. “Knowledge management (KM) system” is a phrase that is used to describe the
Knowledge Management (KM) can be defined as a deliberate, systematic business optimization strategy that selects, distills stores, organizes, packages, and communicates information essential to the business of a company in a manner that improves employee performance and corporate competitiveness.
KM is defined as the set of organized and regimented actions that can be taken to attain the maximum value from the knowledge available to it by an organization. A proper combination of organizational, social and administration motivation along with exploitation of apposite technology is required by knowledge management. Gathering, classify, store and spread all knowledge which the organization needs to both develop and progress is the idea of KM. To leverage and reuse knowledge resources that previously supply in the organization. As a result people will create best practices rather than reinvent the wheel KM deals with two types of knowledge, tacit and explicit as reported by Huergo (2006) and Jennex (2005).
KM is defined as the set of organized and regimented actions that can be taken to attain the maximum value from the knowledge available to it by an organization. A proper combination of organizational, social and administration motivation along with exploitation of apposite technology is required by KM. Gathering, classify, store and spread all