BUS5KMS – KNOWLEDGE MANAGEMENT SYSTEMS SEMESTER 2 2014 SCHOOL OF BUSINESS INDIVIDUAL ASSSIGNMENT
KNOWLEDGE MANAGEMENT IN A GLOBAL COMPANY
IBM GLOBAL SERVICES
Definition of Knowledge management:
As there is rapid growth in the business sector and information technology in the global market there are many factors which has to be managed and changed with the time in order keep up with the growing technology and knowledge management is one of those important factors. The term knowledge management throws light on the procedure of how knowledge is used in an organization. Thus it includes …show more content…
By doing Knowledge management undertaking results related and also mapping results and also circumstance, all of us will probably achieve an improved understanding of what exactly functions by which organizational as well as national circumstance
ABOUT IBM KNOWLEDGE MANAGEMENT:
IBM is counted among one of the best leading information technology organizations across the globe. It is an IT company which deals with many major IT projects every year globally. The approximately has the total net revenue of around $88 billion. There are approximately 330,000 highly skilled employees working for IBM globally and each of them are evenly distributed according to their skills in various sectors to start up with the knowledge management system of IBM can be described as Competitiveness, profitability, and intellectual leadership”. One of the strongest advantage of IBM’s skill is to adapt, learn and implement any new technology compared to any other completion in the market. Intellectual Capital Management (ICM) was started by IBM professionals in order to start re-construction part.
. The thought of ICM has become for you to organizational in addition to create information operations more formal during IBM Worldwide Services in addition to Worldwide Market sectors.
Even IBM knowledge management has been divided into two major
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Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company
In today 's high competitive business world, success is dependent on how efficiently and effectively an organization can develop and utilize its information and knowledge resources(Carlsson etc, 2002). Therefore, there are many dispute on information and knowledge management. The purpose of this essay is to discuss the relationship between Information management(IM) and knowledge management(KM), then argument about whether KM is important for an organization. In order to make sure essay have a clear structure, this essay main divided into four parts (from Part 2 to Part5 ): Part 2 will introduce what is IM and KM, the benefits of IM and KM, the relationships amongst data, information and knowledge, and then this paper will introduce the relationship between IM and KM; Part 3 will analysis case study of good knowledge management in Xerox company; Part 4 will analysis case study of bad knowledge management in NASA; Part 5, this essay will give an argument result to you in conclusion.
With the benefit of hindsight, it is apparent that in the knowledge era, creating and leveraging knowledge is the business of business. By all available measures, the stock market is already providing handsome rewards to companies that successfully leverage their knowledge--a phenomenon that will almost surely grow in significance as knowledge-based organizations increase in size and number. A number of firms are anticipating this and looking to knowledge management to enhance, measure, and manage the knowledge of their employees and organizations more effectively.
International Business Machines Corporation (IBM) is an information technology company that uses their expertise to provide customer solutions. The company operates primarily in a single industry using several different segments that create value by offering a variety of solutions that include, technologies, systems, products, services, software, and financing (10-K report).
Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access
Knowledge management is not only highlighted on the particular area of subject but rather addresses all conditions of life involving business, information management, economic and psychology. Becerra-Fernandez et al. (2004) represent knowledge management as accomplishing what is needed to maximise out of knowledgeable resources. Based on Awad and Ghaziri (2001) as taken from Malhotra (1999) declared that knowledge management contributes to the serious concerns of organizational adaption, survival and competence in the form of discontinuous environment. Essentially, it represents organizational measures that pursue collegial combination of input, information conversion movement of information technology, the creative and innovative capacity of human
In the contemporary corporate cultural based world, a knowledge management system (KMS) is considered an important element to assist the sharing and integration of knowledge within the organization. An effective knowledge management strategy is capable of resolving knowledge management issue arises at any level in the organization (top management-to-bottom management level). A successful KMS also helps in increasing the overall business performance through ensuring staff performance, project management, organizational change management, quality of deliverables and the satisfaction of the staffs and customers. On the other side a lack of implementation of proper knowledge management system may hinder the performance of the staffs and the overall productiveness for the organization.
To define what is Knowledge Management(KM), one should know what is knowledge first. Knowledge is different data and information. A data gives a specific fact; information is a collection of data that has been organized. Knowledge connects the information that has been given and create the context. For instance, “the third day of a week called Tuesday”, this is a data; “Tuesday is one of the weekdays” and “most people work on weekdays” are the information; Knowledge based on the the information, would suggests that “most people work on Tuesday.”
The chosen article mainly discusses how organizations apply knowledge management strategies (KMS) in different phases of the decision-making process in complex situations and how KMS influence decision-making and provides instruction for management level to decide which strategy to apply according to the realities of the situation.
Knowledge management has become a heated research topic in the past decades. As one of the earliest scholars dedicated in the study of KM, Wiig (1997) proposed that the objectives of KM is “to maximize an enterprise’s knowledge-related effectiveness and returns from knowledge assets” through “systematic, explicit and deliberate building, renewal and application of knowledge” (p. 2). Taking up a more process-oriented approach, Rastogi (2000) suggested that KM is “a systematic and integrative process of coordinating organization-wide activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goals”.
Knowledge management defines the current use of the terms and identifies the core concept of managing knowledge in an organization (Atwood, 2009). The goal of Knowledge Management (KM) initiative is to improve the collective intelligence, or collective mind of the organizations and the resulting systematic coordination of knowledge ensures that the organization meets the customers’ needs (Quinn 1992, as cited in Maier 2004). According to the case study Langley Files, the company analyzed is the Central Intelligence Agency (CIA). The
The main concept of this report is to discuss the concept of knowledge management and identify the existing knowledge reservoirs in World Bank. I will be focusing on Knowledge in people, Knowledge in artifacts and Knowledge in organizational entities. After that, I will be discussing the classifications of knowledge management in World Bank by using explicit or tacit knowledge, declarative and procedural knowledge and general, contextually specific and technically specific knowledge. Furthermore, the infrastructure used to support knowledge management will be discussed followed by knowledge management solutions. I will be discussing some challenges and giving some recommendations to be followed by knowledge management officer.
The concept of knowledge management (KM) has been used in different disciplines, mostly people use it in engineering and artificial intelligence area. Recently, more and more people realized that knowledge has become an important resource in business management. KM is about to deliver the right knowledge to the right people. At the same time, it can be retrieved and used its knowledge in any current applications or scenarios for people to analyze. Since KM has become more important in business strategic and tactical requirements, we conclude that knowledge management is the management of
The concept of knowledge management (KM) was introduced early in 1990s, which include business administration, public policy, information systems management, library and information sciences. Knowledge Management became popular in the 1995 with the publication of The Knowledge- Creating Company written by Nonaka and Takeuchi.