INTRODUCTION
Knowledge Management is by definition the process of capturing, distributing, and effectively using knowledge. Knowledge management is a technology field that promotes an incorporated approach to identifying, securing, assessing, retrieving, and sharing all of an enterprise 's information assets. These assets may include documents, databases, policies, procedures, and previously un-used experience and expertise in individual employees.
Knowledge management solutions are now the most important planning programs for large companies. To serve customers well and remain in business companies must: decrease their cycle times, operate with minimum fixed assets and overhead (people, inventory and facilities), decrease product improvement time, improve customer service, allow employees decision making, innovate and distribute high quality products, boost flexibility and implementation, capture information, create knowledge, share and learn. None of this is possible without a recurrent focus on the formation, updating accessibility, quality and use of information by all workers and teams, at work and in the marketplace.
Knowledge sharing enables employees to share their insights and experiences in order to allow quicker and more cost efficient project completion. Employees can use the experiences of others in their search of finding solutions to problems. Duplication of work is decreased as employees are not re creating knowledge. The overall results are cost and
This chapter describes what is knowledge management in details as well as what is the factors of implementing knowledge management which are implementing best practices, network expansion, systematic information system infrastructure, good organizational culture, senior management leadership and commitment and trustworthiness of teamwork.
What exactly is knowledge management? “Knowledge management is defined as developing a system to improve the creation and sharing of knowledge critical for decision making” (Kreitner, 217). Tacit knowledge involves the creative minds of the production because “it is personal, intuitive, and undocumented
Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company
Allows efficient discussion and knowledge sharing with a large audience within a short period. It can be done at various levels viz: all staff, by business units, within individual teams.
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
Knowledge management is defined by Sallis and Jones (2002), as “a systemic method for managing individual, group and organisational knowledge using the appropriate means and technology”. In short, it involves various fields of expertise in achieving organisational objectives by making the best use of knowledge at the same time.
Knowledge management often involves isolating and planning intellectual assets within an organization, producing new knowledge for competitive advantages within the organization, making vast amounts of corporate information accessible. Knowledge management can be hard to interpret or explain. How would a nurse or doctor define “health care” succinctly? How would a CEO explain “management”? Each of these areas is very complex, with many sub-areas of specialization. This in turn leads to the question “What is Knowledge Management Strategy & Metrics”?
Abstract - knowledge management is a discipline that seeks to improve the performance of individuals and organizations by maintaining and influencing the present and future value of knowledge resources. It is an amalgamation of plentiful endeavors and fields of study. This paper provides a framework for distinguishing the various tools like methods, practices and technologies available to knowledge management practitioners. It includes a summary of a number of key terms and concepts, illustrates the framework, imparting examples of how to use it and searching a variety of prospective areas.
Knowledge Management Systems were designed for the purpose. A Knowledge Management System is an IT system which supports and helps in enhancing the process of knowledge management and its practices - Create, Store, share, retrieve and apply the knowledge through the use of KM systems.
Knowledge is a valuable thing – something we hear all of the time. As Albert Einstein says “the only source of knowledge is experience.” As employees gain experience they gain knowledge, making it a very valuable commodity. In many companies it can be an upwards of one million dollars invested in employees.
Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access
Knowledge management can be very essential to people in leadership positions that is required to make executive decisions on behalf of a company or organization. However, it is necessary for individuals holding such position to have a thorough understanding of the knowledge management process. Therefore, this paper discusses the best practices for creating and implementing a knowledge management project and discuss measurements, metrics and potential resources for data exists and how each are incorporated into the design of a system.
The term knowledge management has become common in businesses throughout the world. Despite its increased prevalence, there remains a large degree of confusion concerning the applied definition of what knowledge management is. Within the knowledge management community, attempts at defining this elusive term appear to be in constant flux. However, a basic description of what constitutes
The concept of Knowledge Management (KM) had introduced since 1990 (Koenig, 2012). The most quote definition about KM is Davenport (1994)’s definition, “Knowledge management is the process of capturing, distributing and effectively using knowledge”. More specifically, Duhon (1998) defined KM as “a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.”