Legacy Platform Analysis

The case study reviews the company Providian Trust as the organization attempts to implement a major software system aimed at updating its internal business processes and outdated information system to be more cost efficient and provide more timely services to its customers. Providian Trust Company is responsible for providing financial and fiduciary services to include residential and commercial mortgages and corporate loans which were the company’s primary source of revenue. However, despite the company’s ability to manage $49.4 billion in trust assets, the organization was only the tenth largest provider and were losing money. This was largely attributed to the fact that they were lagging behind in regards to technology

Service management combines the required services with organizational solutions and thus new generation user service becomes simplified. These forthcoming services are necessitated to be interrelated and combined in order to meet the demand of socio- economic factors such as environment analysis, safety measurement, climate management, agriculture modernization

This helps DRAKEN management and everyone within the company to have a sense of urgency about what needs to be done.

Speedup time to market. Because there are more people involved the process of innovation is faster

If properly implemented its capable of improving organizational behavior with the help of the knowledgeable worker-who can manipulate data and respond to the errors appropriately.

Existing services can be purchased and implemented quickly within the SOA. This increases our capabilities and ensures we stay caught up with the larger firms. In essence this can level the playing field providing valuable resources and systems.

I would also explain if they are still using a legacy system, which is defined by Barn McDavitt, author of Migration of Legacy Systems, “ A computer system or application program built on what has since become obsolete technology, but continues to be used due to the cost of replacing or redesigning is not feasible.”(Web)

It allows everyone from top to bottom to have a clear understanding of the company’s objectives and what is expected from them, it also reduces the risk of confusion, waste of time, money and energy among the three levels of management.

tracking the actual cost of manufacturing particular components to see what the real return on investment is for those parts

Also, having an employee or a couple of employees in place who are experts on the system to answer questions during the transition period can help avoid confusion among employees who may not understand the new system.

The data associated with the utilization of the Diagnotes Platform have been provided. We intend to critically analyze the data, and establish relationships between different parameters in Diagnotes Platform. The analysis will be directed towards measuring/improving the quality and outcome of patient care which will increase patient’s acceptability toward Diagnotes and indirectly will improve the financial and operational performance of health organizations.Diagnotes, is a software platform that provide common communication platform that connects healthcare providers, physicians and patients in a secured way. Some of the features include HIPAA compliant communication, care coordination, referrals and consult, transitions of care, call center

There has to be an understanding of the complexity of services before one can begin to determine what challenges face the service industry and the most efficient means of facing those challenges to maintain success. A service organization provides intangible services for a monetary value as perceived by the consumer (Lovelock & Wirtz, 2011). A simple definition is that there are no physical items exchanged in a service transaction as opposed to retail where an item is given in exchange for a predetermined price point. This paper will provide

Legacy system is the general designation of all the system Loblaw used before adopting SAP. Each Legacy system has its own database so that different departments in Loblaw are using different Legacy system to upload and maintain the data they are using. One of the most commonly used Legacy is CICS, which allows employees to upload and maintain transaction and payment document at Loblaw. Whereas, SAP is an enterprise resource planning software that integrates a company’s core business function in a seamless and efficient manner. It also links function through a central database in order to

helps employees to see the change effort. This reduces incorrect rumors concerning the effects of change in the organization.

SaaS is becoming an increasingly prevalent delivery model as underlying technologies that support Web services and service-oriented architecture (SOA) mature and new developmental approaches, such as Ajax, become popular. SaaS is closely related to the ASP (application service provider) and On Demand Computing software delivery model