Literature Review : Employee Engagement

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Literature Review Employee Engagement Introduction In this globalised and fast changing world organisations are faced with tough strategic decisions, which ultimately allow them to survive, strive and have a competitive advantage. Achieving competitive advantage has been a wider topic that has been looked at from Academics, consultancy and organisation perspective. One way, organisations can achieve this is through managing human capital in a way that can help them attract, retain, and develop their employee, which in return can produce a workforce that is engaged, loyal, flexible and innovative. Employee engagement has received a vast amount of interest from the 1900’s till now. Employee Engagement is a phenomenal organisation, …show more content…

His method suggested organisations can archive productivity or increase it by cooperating, harmonising and combining intellectual interest of the work force. Khan’s (1990’s) defined engagement as ‘harnessing of organisational members, self to their work’ he has stated employee show this through three dimensions, it could be physically, cognitively and emotionally, which has a base of psychological state. In the early 2000, (Harter, Schmidt and Hayes (2002 p.269) defined engagement as ‘the individual involvement and satisfaction with as well as enthusiasm for work’. Gallup’s human sigma websid (2005) likens employee engagement to the concept of customer engagement which has the dimensions of confidence, integrity, pride and passion. The base for many researches has been factors that bring engagement and disengagement, traits that have influence on the level of engagement are meaningfulness, safety and availability. This highly resonates with (Maslow 1954) , According to Maslow you need to know where a person is on the hierarchical pyramid in order to motivate him/her. Then you need to focus on meeting that person’s needs at that level, this has been linked with how engagement can be achieved. Kahn’s model was conducted by (May et al., 2004) , and found the

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