supervisor, effort above and beyond the minimum, understanding the link between one’s job and the organization’s mission, prospects for future growth with one’s employer and intention to stay with one’s employer (Vance, 2006). The greater an employee’s engagement, the more likely they will work above expectations and excellent job performance (Vance, 2006). Predictors of employee engagement are satisfaction with leadership, employee development, communication and innovation (Persson, 2010). Job demands and job resources foster contradictory psychological processes, one connecting to burnout and the other to employee engagement (Persson, 2010). Burnout is a process that occurs when job demands causes weakening of health and depleted energy as the negative outcome (Bakker & Demerouti, 2007; Persson, 2010). Employee engagement develops from a motivational process dependent on job resources (Persson, 2010). The Intrinsic and extrinsic reasons that motive employees are feeling of belonging, competency, autonomy, financial compensation and benefits. These reasons are shown to enhance employee engagement, whereas the absence will weaken engagement and result in frustration and failure to achieve company objectives (Bakker & Demerouti, 2007; Persson, 2010). Bakker, Demerouti, and Euwema, (2005), found in a study of higher education employees that job demands such as high work pressure, emotional demands and role vagueness may lead to sleeping problems, exhaustion and health issues.
One of the primary factors in employee engagement is a person’s relationship with his or her direct manager. Some managers are excellent at managing teams and making each person feel valued, while others don’t have the same abilities. Train your managers in the skills that can improve employee engagement, and it can boost your organization’s overall results. Most employees fear their supervisors, so they choose to leave because they don’t want to work in a stressful environment. However, they don’t always express their
Employee Engagement: It’s a known perception that an engaged workforce provides many intangible benefits that is linked directly to retention. HR policies should focus on employee engagement initiatives that stimulate motivation levels of employees to perform better and bond with organisation. This process should be initiated right from induction and continue throughout their tenure by opening channels of continuous communication and encouraging interpersonal relations. HR is responsible to incorporate methods to measure engagement and at regular intervals track engagement contribution to company’s success.
Those individuals with high job satisfaction tend to have positive feelings towards their job, their colleagues and the company that hired him or her. On the other hand, those who are not satisfied have strong negative notions towards their organization (Robbins and Judge, 2015). Employee involvement has a direct correlation with job satisfaction. Companies that allow their employees to be involved in the decision-making process and give them the freedom to show their talent through their work, has become the forefront of employee engagement. For many years, businesses have been following archaic traditions in the sense of people would go to work, complete their hours under supervision and go home. Today, employees look forward to going to work for a company where the workplace is more friendly and connected (Suma and Lesha,
Employee engagement incorporates the psychological contract, the set of unwritten rules and expectations that employees and employers have. Maintaining the psychological contract is fundamental in maintaining employee engagement. “When an employee realizes that the employer cannot meet a key expectation in the (psychological) contract, there is often a feeling of having been betrayed, as if a real contract has been broken in bad faith. This can become the “shock” or turning point that begins the downward cycle toward disengagement and departure”, Branham L (2005)- The 7 Hidden Reasons Employees Leave.
An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results. Some of the advantages of Engaged employees are • • • • Engaged employees will stay with the company, be an advocate of the company and its products and services, and contribute to bottom line business success. They will normally perform better and are more motivated. There is a significant link between employee engagement and profitability. They form an emotional connection with the company. This impacts their attitude towards the company’s clients, and thereby improves customer satisfaction and service levels • • • • • • It builds passion, commitment and alignment with the organization’s strategies and goals Increases employees’ trust in the organization Creates a sense of loyalty in a competitive environment Provides a high-energy working environment Boosts business growth Makes the employees effective brand ambassadors for the company
Employee engagement is the buzzword in any organization. Several articles and studies have highlighted on how to measure and manage engagement. This is an essential area in an organization to draw on because it translates into an organizational success. However, engagement is two-way process: organizations must bring about a design to engage the employee, who in turn has a choice about the level of engagement to offer the employer. Each reinforces the other. An engaged employee comes across a mix of job contentment, organizational commitment, job connection and feelings of empowerment. It is where the concept of synergy comes in, where a creation of a whole is greater than the sum of its parts.
Multiple studies have been conducted to defining employee engagement, what it means today, as well as the evolution of employee engagement; examine the current of employee engagement, and other suggestions for authentic and healthy employee engagement into the future. When I hear the word engagement I think of long term commitment, such as marriage, family, and employee loyalty. Corporate Leadership Council (2004) defines Employee engagement as “the extent to which employees commit to something or someone in their organization, how hard they work and how long they stay as a result of that commitment”. However, today the term is associated with the one of the hottest topics in management. “The challenge today is not just retaining talented people, but fully engaging them, capturing their minds and hearts at each stage of their work lives” (Kaye & Jordan-Evans 2003).
Secondly, the research is by a Havard Business Review Analytic Service that features in depth interview with 12 company leaders and 550 executives around employee engagement. As the result, 71% of respondents agreed that employee engagement is master key to the overall success of the organization. In the research, most leaders understand the importance of engagement but most of employees are not highly engaged in their organization. According to Bates (2004), it is necessary to recognise that employee engagement is on the decline and there is a strongly disengagement among employees today. For example, a half of Americans in the workplace are not strongly engaged or they are disengaged to the business in order that U.S businesses lost $300 billion per year in productivity (Bates, 2004).
Employees who are engaged have a sense of commitment in their jobs and aim to abide to the organization’s goals. Robert J. Vance (2004) defines commitment as, “the willingness by employees to persist in a course of action and reluctance to change plans, often owing to a sense of obligation to stay on the course”. Commitments require investments either of time and/or emotional or mental energy hence the need by people to expect reciprocation. In exchange for workers commitment, organizations often provide forms of value like secure jobs and fair compensation.
In this era of advanced technology and increased competition it is very important for a company to be stable in the competitive market. Employees are the prime source of the company to gain profit, the hard work of employees depends on their attitude towards the organisation that is how they feel working in the company, their trust and pride towards the firm (Mishra, Boynton & Mishra 2014). The companies now days are not only strengthening the external environment for example, customer focus , stakeholders partnerships, but also the internal environment of the firm as well which involve employee engagement through motivation (Mishra, Boynton & Mishra 2014). In other words it can be
It has a lot to do with emotions which are fundamentally related to drive bottom line success in a company. There will always be people who never give their best efforts no matter how hard HR and line managers try to engage them. “But for the most part employees want to commit to companies because doing so satisfies a powerful and a basic need in connect with and contribute to something significant”. Aspects of Employee Engagement Three basic aspects of employee engagement according to the global studies are:• • • The employees and their own unique psychological make up and experience The employers and their ability to create the conditions that promote employee engagement Interaction between employees at all levels. Thus it is largely the organization’s responsibility to create an enviro nment and culture conducive to this partnership, and a win-win equation. Categories of Employee Engagement According to the Gallup the Consulting organization there are there are different types of people:Engaged--"Engaged" employees are builders. They want to know the desired expectations for their role so they can meet and exceed them. They're naturally curious about their company and their place in it. They perform at consistently high levels. They want to use their talents and strengths at work every day. They work with passion and
According to British background of business, seeking the way that how employee relations and engagement fit each other by their strategies, polices and practices. In this report, which present different approaches to improve employee relations and employee engagement in organisation of sky. It also assesses that approaches whether fit their organisation strategy by theoretical frameworks and justified a clear action plan for developing and enhancing the employment relations’ strategy within the organisation of sky.
Employee Engagement is an approach to ensure that employees are engaged to the organizational goal’s and values. Employee engagement is acknowledged as a strong predictor of employees and work unit performance. Employees are motivated to contribute to the organizational success and at the same time they are involved in enhancing their own sense of well-being. This is beneficial for both the organization as well as the employee in the growth and development. Various trainings are given to the employees to engage in their work and thus the performance is been measured by the indicators as performance appraisal (Boyne, 2002).
According to Engage for Success” Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being.” Employee engagement is a two-way communication and commitment between the members of the organization and the organization itself. An effective employee engagement can enhance well-being and productivity, increase the chances of success of a business, and contribute to individual and organizational performance.
Leaders also try to achieve the same quality for their own status, which allows them to pursue greater strength, achieve personal goals and future endeavours. According to a recent study conducted by Psychometrics Canada a pioneer in research assessment, has mentioned in one of its report that employee engagement in the organisation plays a major role in the success of any organisation. Accordingly it says that the best way to increase the relation is by working out a strategy that builds positive environment and culture relations between the workers and ensuring a good leader to fit for the purpose. Leaders in the organisation can try to achieve a better employee engagement by listening to followers opinions, communicating his vision with a clarity, providing and developing strategies and solution for the success, and finally recognising the ability of the followers and praising their contributions. Thisaspect of leadership is displayed by general feedback, generating ideas and possess enthusiastic in requesting for help (Bradley P. Owens, 2013). One example of this leadership quality is described by DAVID J. BOBB(David J B, 2013) in his book saying following servant leadership is very difficult as it is not a natural talent to anyone. He takes the example of George Washington, though considered to be a man of high temper and showing excess pride in his capabilities and qualities during his period as a freedom fighter. As he has foreseen the global position he is getting