Managers manage people and processes. Management is the method by which they do so. However, these simple definitions belie the complexity of a manager’s role.
An examination of the management literature reveals a variety of constructs designed to allow an analysis of the functions of management and the roles of managers who perform the management task. These constructs can be broadly categorised into technical processes (with a scientific basis) and social processes (with a human relations basis). This essay examines the technical and social processes of management by firstly defining each of the processes. This is followed by a discussion of the implications for practising managers of the relationships between the two.
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Through these frames the organisation is presented as a complex and moving sea of individual interactions, wants and needs – a compelling and revealing view which is not often found in the pages of management texts.
Discussions on social process of management in popular management texts is usually limited to a discussion of the behavioural management perspective typified by the Hawthorne studies, the human relations movement and the field of organisational behaviour. Davidson et al. (2006, pp. 44-47) and Bartol et al. (2005, pp. 39-45) as an example pay brief attention to the social processes of management.. Maslow’s hierarchy of human needs (Davidson et al., p. 513) and McGregor’s’ advocacy of a Theory Y people-centric approach to management (Davidson et al., p. 46) are discussed as cornerstones of the human relations movement. The Air New Zealand (Air NZ) story is an exemplar of successful implementation of a human relations perspective which has an underlying philosophy that concern for workers would lead to employee satisfaction, which would in turn increase productivity.
Air NZ has experienced a massive turnaround in fortunes since 2001 and it has all been built on a basis of compassion for and interaction with staff. Ralph Norris, CEO of Air NZ from 2002 to 2005 was famously quoted as saying ‘I look after the staff, they look after the customers and the customers will look after the shareholders’. When he took the helm, Air NZ had just written
The companies philosophy supports this through stating ‘our company is our people. Flight Centre not only care about their staffs health and wellbeing, but also their professionally and financially. (How does their management style support??)
Qantas is the world’s second oldest airline, founded in the Queensland outback in 1920. The organisation has dominated the Australian aviation industry to now be the largest domestic and international airline, employing approximately 37,500 people within 44 different countries becoming one of Australia’s strongest brands. This report will analyse the company
Air Canada is a major player in the airline industry, as it has been since its foundation on April 11, 1936. As one of the top airlines in the industry, there is a high standard of quality that was, is, and must continue to be maintained by the dedicated staff in the employee of Air Canada. It continues to be a steady market, especially with the stability of the Canadian economy. The downturn prices in oil continue to impact the dollar, however, it lowers operational cost in the industry, and allows competition to remain high.
Managing has become one of the most important human activities today. As society continues to rely on team effort, and many organisations have expanded into different departments, the work managers perform has gained some importance and complexity; thus managerial theories has become essential.
All carriers are facing serious economic challenges from the rising cost of labor and fuel, government regulation, and competition between them. In anticipation for such trials, Qantas CEO Alan Joyce launched a five-year plan in 2011 to restructure Qantas’ domestic and international network in addition to expanding its already existing frequent flyer program for Qantas and its wholly owned subsidiary, JetStar. In Qantas’ 2013 mid-year report it realized an underlying profit before tax of $95 million.
Air New Zealand Ltd. shares a rich and proud history, dating back to 1940 when the airline was renamed from pre-successor TEAL (Annual Reports, 2012-2014). In the early 2000s, Air New Zealand claimed international profile through its relationship with Lord of the Rings Trilogy; and have renewed the partnership with the franchise since (i.e. hobbit movies). Over the last three years; the continuous build of momentum regarding the company’s earnings is a reflection of its successful development and implementation strategies. Ultimately, providing a sustainable and profitable business will allow the company to retain stakeholders and
The world of business has undergone radical and dramatic changes in the last decade changes that present extraordinary challenges for the contemporary manager. A manager is an organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that the goals can be achieved. According to a widely referenced study by Henry Mintzberg, managers serve three primary roles: interpersonal, informational, and decision-making. Management is process of administrating and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
Management is described as the process of working with other people to achieve goals in a changing environment, coordinating the efficient and effective use of limited resources (Chapman 2005, p. 252). One of the managerial functions crucial to achieving the objectives of the business is
Management involves the tactical aspect of day to day functions and who keeps control of the work environment to make sure the organization is moving forward and in the same direction of the company’s vision. Managers are faced with many responsibilities each day, one of which is managing people. The goal of a successful manager is to achieve the highest productivity of the organization by way of the people he/she manages. A manager is more of a problem solver and takes care of work areas relating to people management, time management, decision making etc.
In this paper, I will be examine the management approach my organizations takes, comparing and contrasting it to one of the historical approach. Additionally, I will analyze this approach to determine how effective the management style is.
The Financial information presented is of Air New Zealand Limited and its subsidiaries. Air New Zealand is a Profit oriented organization Head quartered in New Zealand, and its primary business operation is transportation of cargo and passengers on scheduled airline services. The entity is listed both on New Zealand and Australian stock exchanges. The leases are classified as follows:
The study of management has explored fields far beyond the conceivable realms; however one facet of management has been forever present in the minds of academics and industry workers. The ever examined topic of skills and work among managers in all levels of an organisation has been discussed and researched for decades. Various schools of thought exist within this topic and this paper will look to explore in detail the breadth of such thoughts. Ultimately, managers must posses a range of skills and perform a wide variety of tasks to achieve organisational goals. Academics such as Katz [1], Mintzberg [4,11], Fayol [10] and Paolio [5] have all explored this field and their findings will be discussed in detail throughout the essay. Although
The twentieth century has brought in a number of management theories which have helped shaped our view of management in the present business environment. These emerging theories have enabled managers to appreciate new patterns of thinking, new ways of organising and new ways of managing organisations and people. Over the years these different theories have enabled the study
In the past, there has been a disagreement as what management is claimed to be. According to (Whatishumanresource.com, (No date)) Management is a distinct process which involves a series interconnected activities and is followed by achieving the best possible performance. If particular actions for example – planning, leading, and motivating the resources of a business are used sufficiently by an intelligent group then the targets aimed for will be achieved (Rawlins, 1995). Oxford English dictionary (1982) defines art as the human process of creative thinking and imagination which results in a dominant hold. Management can be called an art as it involves utilising hidden talents and using the correct principles in order to gain your preferred results. On the contrary, from the Oxford English Dictionary (1982) science is defined as the logical and realistic activity containing the model and knowledge of the world through experiment and facts. Management can be known as being a science, it is recognized to be the way people work together to achieve common goals and to comprehend the information which can be applied to each certain situation (Gulick, 1965). This essay will focus on the aspect of management as an art and science as well as discussing strategy throughout this essay.
Management is a wide field, which contains different factors from various disciplines. The questions like what is the nature of managerial work and what does it mean to be great leader have been discussed for the past four or five decades. There is no one proper definition what exactly management is, but some interpretations have occurred. To answer the question, the main focus of analysis should “start by investigating what those deemed managers do rather than to debate a priori who managers ‘really are’ (Hales, 1986). One of the basic rule is that management is the work concerned with improving the effectiveness of work or operations. Many people have carried out their own research to find out about principles of managerial work and try