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Marketing Analysis : Starbucks Corporation

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Introduction
Starbucks Corporation, founded in 1971 in Seattle, Washington, is the leading retailer of premier coffee beverages and related foods and merchandise, around the world. Its annual sales are over $6 billion, with a profit over $400 million. Starbucks had about 182,000 employees across 62 countries, with 19,767 locations. Many of their location are retail stores or located in airports and shopping centers. The average Starbucks consumer visits the store 18 times a month; 10% visit twice a day. Their products include high-quality/ premium priced coffees, teas, a variety of healthy food and beverages. By providing their customers with a relaxing atmosphere, creating signature drinks and providing environmental safe products, they …show more content…

In Howard Schultz book, Pour Your Heart into it, he states "The key is heart. I pour my heart into every cup of coffee, and so do my partners at Starbucks. When customers sense that, they respond in kind.” Each and every customers experience is different and unique while connecting with the partners. Whether a customer orders the same drink all the time or wanting to try something new, a connection has been made between one another. The partners give their customers a self of belonging and make their customers feel safe; a place where they can be with friends or study for exams, and enjoy themselves. Starbucks strives to be that one place customers come to before, during and after work or to get together with friends, and be that place for them to let them be themselves. They create long lasting relationships that drive their customers back to them over and over again. The Customers are the heart of the Starbucks Company. “As people become more attached to brands in the world, it helps them have a sense of the person they are. Brands give people a place to belong” (McGrath, 1). Starbucks main goal is to connect with their customers and to create long lasting connections. Starbucks language does not reflect most coffee shops instead they say; a small is a tall, a medium is a grande and a large is a venti. They want to make their coffee shops unique and different from the rest, and not be labeled as a

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