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Marketing Of Marketing And Customer Value

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Introduction
As the market expands into global size, companies are facing more competitions than before. How can they exceed their competitors becomes important. Under this situation, the marketing plays an important role in leading the companies to correct and effective pathways. In the following part, the concept of the marketing and customer value will be explained in detail and how the relationship between them works.

The importance of marketing
Marketing is often defined as a series of processes for establishing, communicating and attributing value to customers and for managing customer relationships in order to benefit the organisation and its stakeholders.’ (Kotler, Burton, Deans, Brown & Armstrong, 2013) To make the long words short, marketing is a human activity, which aims at satisfying needs and wants through exchange processes (Kotler, Shaw, FitzRoy, & Chandler, 1983). Although not all companies hold positive attitudes toward marketing, the majorities of companies are willing to develop marketing as it is extremely vital for the success of the company in promoting the sales, increasing the awareness and building customer trust.

Sales can be promoted largely due to the marketing. When people know a company through television or advertisements, they become the potential customers of that company. If the marketing department is doing their job properly, the customer will be persuaded by the advertisement and tends to purchase that company’s products. Companies

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