James Byers is the Senior Manager of Marketing Operations within the Restorative Therapies division at Medtronic. Although James is stationed at the Medtronic Fort Worth, Texas facility, James oversees Medtronic medical bio-skills lab operations, sourcing efforts for hotel and facility agreements, and product samples for Medical Education and third party events. Bio-Skills lab operations are events held for surgeons and medical professionals to showcase the safe and effective use of Medtronic products. Lab operations also include the development and improvement of new or existing products and support of sales teams. Sourcing efforts include the sourcing for third party events such as third party meetings and events. Sourcing for third …show more content…
James has also managed and owned several businesses throughout his professional life. James Byers extensive backgrounds in multiple management roles have shaped his approach to managing and supervising effective teams and projects. James extensive time within Medical Education and the Samples Department allowed him to develop, evolve, and progress in his current role at Medtronic.
(D1). There are many challenges that James Byers believes are currently facing him as a manager and supervisor in his professional role. The biggest challenge facing James on a day to day basis is convincing everyone in the organization to go in one singular direction and bring uniformity and consistency to existing processes and guidelines. Having to manage up and across various group dynamics to bring cohesion and cohesiveness to processes that he currently oversees is challenging in his role as a supervisor. James could not go into much detail on his current challenges due to a recent reorganization of several departments at Medtronic. James continually stressed that the biggest challenge facing him and many managers and supervisors on his level have to do with uniformity. The challenge of unifying and streamlining processes across multiple departments and therapies within a large corporation will always be a challenge. Process uniformity challenges will always be a factor because everyone works and thinks
The roles of the leadership in the clinics are essential to the success or unsuccessful implementation of change. The attitude of the leadership carries weight on how well the rest of the staff receives the change. Leaders on the clinic level have to accept changes whether good or bad and expect staff to challenge them. Leaders have to be strong and accept the change themselves and to support upper management. There are problems dealing with changes when issues arise between created civilian and military personnel. These issues are not easily dealt with and when changes are ensuing within a facility this causes undue stress within the organization. This is one reason that leadership needs to bring forth and implement changes within an organization as all one team because staff is well suited at picking up any rift
Implementing change among all organizations is necessary to achieve success; within the health care industry change is constant and it is the role of management teams to assess, plan, implement and evaluate change to ensure satisfaction. Considering this among the other aspects of running a successful organization it is essential to ensure that there is minimal resistance and familiarity to change. Demands of the consumers and staff as well as regulations are continuously changing. The responsibility of managers is to successfully lead these inevitable changes.
As a result, they can affect items that are working properly, as well as, incur associated cost without the benefits (Taylor, 2015). Next, the firm should glide toward step 1, which is the redesign or the adaptation of the individual’s roles, responsibilities, and relationships (Spector, 2013, p. 42). This step allows the employee’s to discover who they need to work with, how they will benefit the company strategy, and the outcomes they wish to achieve. In this particular scenario for illustration, the team of nurses, therapist, tech, and schedulers will needs to work together, discover what they needs to do to make an impact (minimizing wasting products or ensuing they charge them out to the patient), and move from only providing quality care to providing quality, cost effective care. The importance here is that the employees devised this new concept rather than top management forcing it down the chain. This area can also present some potential problems. The team or organization can be risk adverse and fear making mistakes or failing (Recklies, 2001). For example, if 2 options are available, the person will go with the one that has lower risk instead of the one that may be more risky and provide a higher return or better outcome. Moreover, employees may be resistant to change as they are uncomfortable with it, do not see the new skills as beneficial, or they prefer the status quo. The second step, help, requests
After all these setbacks, Mr. Grieg and his teams continued to strategize ways to resolve this issue. The team where knowledgeable about VH’s in house repairs of certain hospital equipments and had to figure out if the company where capable of repairing the endoscope due to the complicated nature of the equipment. One of the team members, Steve Elder suggested a coordination process between Victoria Hospital and its affiliated partners. This suggestion was due to a meeting Mr. Elder had attended in Toronto where multiple hospitals combined their purchasing budgets to form an in house repair department.
This paper pertains to the marketing of Health Care Services and provides the steps and history of marketing in health care and the effects of marketing on the health care delivery system from 1950 to 1990. It introduces the health care consumers and their role in the marketing process as well as the factors that influence consumer behavior. These factors influence the success of marketing in health care. It also provides the requirements for successful marketing and current techniques and strategies used by health care organizations.
Complexity is part of the nature of many things in our existence especially those that matter the most. The health industry is a complex system most of all due to the presence of the human factor within it. This particular complexity means that every situation is truly unique based on the psychological characteristics of each protagonist, the context within which they are evolving and the communal rules, sometimes unspoken, that govern the stakeholders. As a result, even a clear cut resurgence of an issue or scenario may fail to resolve if a leader blindly applies a previous strategy without first considering the specific intricacies of the situation (Plsek, 2003).
The leader responsibility is to monitor the productivity levels and work to increase these numbers on a quarterly basis. In order to maintain or raise productivity levels the leader needed to connect with the employees and emphasis the importance of specific work objectives. Occasionally the leader would initialize special incentive programs to raise employee morale. The leader will “round” on each employee on a regular basis to hear any complaints or ideas to improve processes. Manager A not only connected with the employee but with the patients as well. Any consumer complaints are sent directly to the leader who then handles the complaint in a professional manner following organization protocol. This adds value to the organization through employee retention, profit savings, and consumer
Working in the health care environment the world needs effective, wise and visionary leaders, leadership matters in every organisation to change the health care environment so it may continue to grow to ensure it gives us better evidence based practice (Evans & M.L, 2015, p 34-50). All health care professionals are required at some point in their position to engage in management or leadership. As an AIN, EN or RN they all have a responsibility to educate, lead and manage within the health care profession (Innis & Berta, 2016, p.2-22). This allows each individual to develop useful and excellent leadership skills and management strategies to be able to educate and lead an exceptional team (Innis & Berta, 2016, p. 2-22). Although our greatest
Inadequate or inefficient leadership can act as a catalyst for implementation failure in majority of proposed changed in the healthcare industry. Additionally, leader team that is not a representation of the organization or its diversity can also jeopardize the integrity of the project, and will eventually lead to an epic failure.
The most important thing to remember is that small changes and daily intakes done individually for the common purpose of the team can make a huge difference in the impact of a corporation, a state or even a whole country. If we, as professionals in the medical field, do not produce these small but so necessary changes, we will lose the great opportunity to become the catalysts of the future improvements in the healthcare system. Al we need is some type of action in the right direction, and as long as we build great teamwork, maintain alive the principles of collaboration, and minimize the barriers in coordination of care, we will make our work easier, people happier, and patients well care of. The task is in our hands, are we ready to
Griffiths tenure and Dr. Kendricks understood that. However, he believed that he needed to explore changes in order to lead the practice into having a successful future. Initiatives that Alan has already implemented during his first six months in his position was an open-door policy during his administrative hours. Dr. Griffiths was a much more “hands off”, collaborative director. (Groysberg, Kaftan, & McCalla, 2007) Where Dr. Kendricks wants to be more direct, and confrontational at times. His new open-door policy is becoming a major distraction for Alan, he is finding himself taking his routine clinical work home so he is not interrupted with other issues. The change is leadership style has also been challenging for the hospital to come to terms with. The physicians and support staff have become complacent to the procedures and practices under Dr. Griffiths.
This plan will begin with smaller unit meetings led by the unit manager. Next, training sessions in virtual patient records will be led first by managers and then by peers. In the third and final stage the EMR will be implemented and all staff will be responsible for ensuring the proper use of the EMR.
There are plenty of safety checks at our finger tips to ensure we don’t encounter such an event. However, the safety checks do not work unless they are utilized correctly. According to the Joint the Commission medication errors in 2016 lead to 33 sentinel events (2017). Technology cannot prevent medication errors, however, if used properly can drastically help reduce errors. It is important as nurses, no matter how busy, remember our patient safety always comes first. Learning to overcome the challenges of finding a balance among individuals who are noncompliant, is arduous to manage. However, using a combination of strategies, you can motivate others to improve their strengths and encourage consistent behaviors during administrative changes. Thus, allowing for the acceptance and adaptations of new technologies, procedures, and skills needed by the staff. It may take time to learn the new procedures and proper use of the equipment. There however, must be a balance between allowing for adequate time for proper education and implementation of the procedure. When we look at the end goal, applying strategies from the various management types you increase the likelihood of the change being successful. "By selecting from each set of strategies, the change agent increases the chance of successful change” (Marquis & Houston, 2015p.
The middle market team has invested substantially in rebuilding trust and previously damaged relationship with LabConnect in 2015. MidSouth leadership challenged our sales professionals to teach and tailor healthcare industry insights, and propose new solutions with our Healthcare marketing team to this fast growing clinical trials customer.
Q4. What should the Medical-Surgical Lead User team recommend to Dunlop: the three new product concepts or a new business strategy? What are the risks to the new Lead User Process at 3M? What are the risks to the Medical-Surgical business unit?