Management Information Systems in Banking
Hubert Van de Vyver
Kiev, 1-2 June 2006
This project is funded by the European Union and implemented by ING Institutional & Government Advisory
Copyright © 2005 by ING Institutional & Government Advisory Services B.V.
Introduction
• Use and manage information systems to revitalize business process • Improve business decision making with information technologies • Gain competitive advantage on the market
Management Information Systems in Banking - 1
Introduction
Key elements: • Internet technologies as platform for business and commerce • Collaboration processes among all business stakeholders in networked enterprises • Global markets and the international dimension
Management Information
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open access to e-store by clients (kiosks, website)
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Foundation Concepts
Competing with Information Technology o Building a Customer Focused Business o Customers’ loyalty >> processing and manufacturing o Quality, innovative products o Community with the bank o Online feed-back and follow up o CRM -> follow up of the clients o Integrate employees o Segmentation of clients o Contact center/ call center
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Foundation Concepts
Competing with Information Technology o Reengineering Business Processes o Radical rethinking and redesigning o Risks and potentialities (e.g. ERP) o The role of Information Technology o Computerizing – webenabeling o Power of computer systems and communication networks
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Foundation Concepts
Competing with Information Technology o Improving Business Quality o Total quality management o Customer based o Becoming an Agile Company o Niche markets – individual services o Short lived – information rich o Ongoing exchange with customers
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Foundation Concepts
Competing with Information Technology o Creating a virtual company o Organisation uses IT to link people, assets and ideas o Use know how and collaboration o Building a knowledge-creating company o Share knowledge and information o Organizational learning o Knowledge creation
Management Information Systems in
Also information systems assist with making decisions and business processes by formulating strategic plans and make decisions for the organisation longevity and prosperity. Additionally information systems add controls to employee processes, ensuring
Case Study Assignment KL Worldwide Enterprises Inc.: Putting Information Technology to Work Submitted by Mark Lemoine September 14th, 2012
Businesses are discovering the Internet as the most powerful and cost effective tool in history. The Net provides a faster, more efficient way to work colleagues, customers, vendors and business partners- irrespective of location or operating system harnessing this powerful resource gives companies strategic advantages by leveraging information into essential business asset. The "technology of the future" here today. This is a fact. Businesses making the transition will, and are prospering; however those that do not will most certainly suffer the consequences.
The major elements are cost efficiency, eliminating wastes, and researching future IT investments. In the IT Doesn’t Matter article, three main points were outlined, and they were spend less, follow, don’t lead, and focus on vulnerabilities, not opportunities. Overspending has always been a major issue in regards to applying new technology, and it is important to execute an IT budget for any organization. Office Depot adopted new technology to improve all of their operations, especially in the supply chain. They were able to increase efficiency, while modernizing their budget. Information technology can benefit any organization if they are researched thoroughly and will improve the business needs of the organization. If it will not improve the business needs, there is no need to invest in expensive technology. The most important phase in the system development life cycle is the systems analysis phase. The goal of this phase is to identify what problems need to be fixed and breaking down how the system will benefit all users. Therefore, the business needs need to be identified and outlined before new technology is adopted into an organization’s business model. Once new technology is applied, organizations must continue to research information technology. If organizations follow these elements of
Soon this calling grow to a level that demanded more resources than the small startup could not easily sustain. Information Technology needed to be improved to situation to enable the staff to leverage its promise for increased work flow. With the increased efficiency from an increase IT presence came the need for more from the knowledge on how to manage this resource. This
Customer focus: customer satisfaction (new, repeat); collection and uses of customer information; uses of ICT in communication with customers; Customer Relationship Management (CRM)
The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use.
“No longer is IT just another tool the CEO might use to accomplish costs saving and operational ends. Today, information technology can help solve product problems, set new levels of service and create new distribution and communication channels.”
The world is a rapidly changing canvas that visits a dynamic and turbulent environment on senior managers changing how Information Systems (IS) are used and needed in each organization. The power to collect, assess, and disseminate information is a valuable strategic resource that any organization can use to improve its competitive advantage. At the same time, technological advances are changing rapidly, thus requiring frequent updates in hardware and software as well as new competencies for IS professionals. As strategic managers face the challenges of optimizing the use of information systems, they are called to address a number of issues so they can make informed and effective
Organizations should view their internal and external customers and their customer service function as supremely important. The goals of an organization should be completely clear to each IT and business employee. It is also important for the IT employees to understand how the company makes (or loses) money. These are possible only if the IT is aligned properly with the business strategy. So we need to ensure that our IT and business strategy functions are completely synchronized towards common business-oriented goals. However, there are many challenges in implementing this alignment. Business executives often know little about information technology, and IT executives understand the technology but may not understand the real needs of the business. One solution to this problem is to adopt a process view to map and improve business and IT processes to achieve
Consolidating key business functions to enable more productive and efficient operations and refocus resources on customer-facing aspects of the
Citibank has managed to develop different e-business products for diverse industries by utilizing the growing technology market and providing the convenience for their customers. The many products and services offered has been a success for each market segment because it meets the needs of each groups. Also the customer’s service lines, relationship managers and products specialists for the varied clients are required to identify the market needs and develop the new services according to the different industry segments.
As technology is continously changing so is the amount of information produced as well. The way organizations store this information and how its accessible is crucial for the company. Managing such information can make the difference of the company survival and also to be able to stay abeast in its market. According to Lohrey, Jackie (2017) " Information is a critical business resource and like any other critical resource must be properly managed. Constantly evolving technology, however, is changing the way even very small businesses manage vital business information." Organizations have to become equipped with the essential resources available to increase efficiency and improve productivity. This will help the output of the company, cut cost,
An information system is a base in today’s business world. Everything is electronic. In various businesses, the survival and ability to succeed strategic business goals is challenging without extensive use of information system. Businesses improve the efficiency of their operations in order to accomplish higher profitablity. Besides that, information systems are important tools available to managers for achieving higher levels of efficiency and productiviy in business operations. For an example, Zara uses the PDA technology to gather customer feedback and input.
CHANGE is the only constant in the relationship between information systems and organizations. As technology evolves and changes, its introduction into organizations requires changes in the firm 's infrastructure and the services it can provide to its employees, customers, and suppliers.