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Mis in Banking Sector

Decent Essays

Management Information Systems in Banking
Hubert Van de Vyver
Kiev, 1-2 June 2006

This project is funded by the European Union and implemented by ING Institutional & Government Advisory
Copyright © 2005 by ING Institutional & Government Advisory Services B.V.

Introduction
• Use and manage information systems to revitalize business process • Improve business decision making with information technologies • Gain competitive advantage on the market

Management Information Systems in Banking - 1

Introduction
Key elements: • Internet technologies as platform for business and commerce • Collaboration processes among all business stakeholders in networked enterprises • Global markets and the international dimension

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Foundation Concepts
Competing with Information Technology o Building a Customer Focused Business o Customers’ loyalty >> processing and manufacturing o Quality, innovative products o Community with the bank o Online feed-back and follow up o CRM -> follow up of the clients o Integrate employees o Segmentation of clients o Contact center/ call center
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Foundation Concepts
Competing with Information Technology o Reengineering Business Processes o Radical rethinking and redesigning o Risks and potentialities (e.g. ERP) o The role of Information Technology o Computerizing – webenabeling o Power of computer systems and communication networks

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Foundation Concepts
Competing with Information Technology o Improving Business Quality o Total quality management o Customer based o Becoming an Agile Company o Niche markets – individual services o Short lived – information rich o Ongoing exchange with customers

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Foundation Concepts
Competing with Information Technology o Creating a virtual company o Organisation uses IT to link people, assets and ideas o Use know how and collaboration o Building a knowledge-creating company o Share knowledge and information o Organizational learning o Knowledge creation

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