Morality can be defined as the standards that an individual or a group has about what is right and wrong, or good and evil. To clarify what this means, we were consider the case in this movie. In the first scene, Wahid is the first character whom worked at the 5 Star restaurant as a waitress having a problem with his customers. His customers could not speak in English, but Wahid treat his customers politely. He shows his ethical in communication by using a good word to his customers to make sure his customers feel satisfied with his services that his restaurant provided. Wahid explained the menu one by one to make sure his customers understood to what they had provided in the restaurant. Even though, his customers did not understand but Wahid try his best to make sure his customers attracted to the best menu in his …show more content…
His customers make a complaint about the taste of the menu. They said that the menu is not delicious and they don’t like it. Wahid trying to make it clear and don’t want to start an argument at that time but the customers ask him to called their chef. When the chef coming out, he getting angry to his customers and said to them to go out and never came to his restaurant anymore. The customers leave the restaurant angrily. At the same time Wahid had been fired by his boss. As we can understand from this scene, we knew that moral standards is the point that could come out from this movie. We knew the customers were always right and the supplier must face any complaining from their customer to improve their service to be better. It is unfair to Wahid that had been fired because of the customer behavior. We knew that Wahid had did the best to the customers. His boss should have to consider about who is right and who is wrong in this argument before fired his workers. Unethical issues here we can conclude that there is no moral values that should be take
Both key elements have an interactive relationship that helps in building profitable businesses, as well as a well-rounded community. Ethics refers to set of beliefs about right and wrong, good and bad. Therefore, Good ethical practice help build our business, as well as help our staff members to make ethical decisions. The decision of each official can affect the entire organization. Whereas, most people come from different background and culture which also plays a vital role in shaping their ethics. Business ethics involves the application of the issues in the workplace. While much unethical behavior is illegal, one important role of business ethics is to manage behavior that cannot be covered by government laws. The universal ethical standards, which involve respect, responsibility, and citizenship, are rules that apply to people and should be held high within the workplace. Social responsibility is the obligation of a business to contribute to society. The cheesecake restaurant social responsibility affects the environment, customers, investors, and our employees. (Bruning, 2014)
When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.
Ethical behavior is behavior that a person considers to be appropriate. A person’s moral principals are shaped from birth, and developed overtime throughout the person’s life. There are many factors that can influence what a person believes whats is right, or what is wrong. Some factors are a person’s family, religious beliefs, culture, and experiences. In business it is of great importance for an employee to understand how to act ethically to prevent a company from being sued, and receiving criticism from the public while bringing in profits for the company. (Mallor, Barnes, Bowers, & Langvardt, 2010) Business ethics is when ethical behavior is applied in an business environment, or by a business. There are many
Papa John’s pizza company has not faced many ethical issues in the past, but they have faced some. One ethical issue that Papa John’s has faced is an issue that mostly involves the CEO of Papa John’s, John Schnatter. However, he represents the character of the entire company as a whole. In 2012, Schnatter was in the news quite frequently saying that Obamacare health care reforms will cost his company about $5-8 million dollars annually (against total revenue of $1.2 billion), and he is therefore going to be “forced” to increase the price of his product somewhere around 10-14 cents per pie. The cost of providing health insurance for all of his pizza chain's uninsured, full-time employees comes out to about 14 cents on a large pizza. (abcnews.go.com) The choice is between hurting profits or forcing cutbacks. After Schnatter warned that Obama’s healthcare changes would raise the pizza prices and could cost workers their jobs, he later said that his remarks had no effect on company revenue, or the stock price, which dipped 9% in the week after his post-election comments but have since then recovered and hit an all-time high. (usatoday.com)
As time goes by, ethical and moral issues have been brought up for long periods of time and these issues are recently becoming the rising problem to be discussed in society, business area and daily life. Most of people generally understand that the general meaning of ethics equals to the meaning of moral. However, moral is basically a matter of individual conscience without forcibleness, but ethics are related to social system with forcibleness. The academic definition of ethics is described as a stem of philosophy which raises moral questions and is demonstrated what is the main characteristic of morality and the way in which moral standards are decided (Gray & Webb, 2010).
However, if Carol was to abide Dave’s new plan Carol team would have to ask each customer to upgrade their meals or add desert to there healthy meal. Although this may be true, if Carol decided not to abide by Dave’s plan, the sale of ice cream or upgrading their drink or fries will not sell with their healthy meals, which means the new menu has taken on more ethical importance over the old menu. Nevertheless, this may cause conflict of values that are important to the employee and the organization such as the loss of money. According, to the information in chapter two, if someone is asked to do something that conflict with their own personal values, such as selling items to customers they do not need. All things considered, if the employee does not feel comfortable about selling the items to a customer who does not need the item this will result in loss of sales and the stakeholders not making money (Ghillyer,
The case “Does this milkshake taste funny?” presents a situation, where company employees were confronted with an ethical decision. Their thoughts and actions were shaped by several factors, including their personal moral values and the corporate culture engendered by the management of the company for which they work. This case provides an example of how a lack of a code of ethics or ethical training within a corporation can lead to negative consequences. The major players in the case are the night shift employees of Eastern Dairy, and the management of this company that set up the rules and expectations for the night shift. The background and the ethical situation
Ethics are principles of behaviour that distinguish between right and wrong. Resnik (2011) defines ethics as” a method, procedure, or perspective for deciding how to act and for analysing complex problems and issues” (p.1). People face ethical decisions; however, People working in business frequently face ethical decisions. Business ethics is the evaluation of business activities and behaviour as right or wrong (Society for Business Ethics, 1991).
Subway is one of the biggest food chains in the world. It has become widely popular all over the world as healthy, clean way to eat and lose weight. Some of the fame is due to the famous spoke person Jared Fogle. He is widely know all over as a prime example of how subway helps him lose weight and told his story and success. He was always looked at in high standing public figure for the food chain until the truth was finally exposed. Jared Fogle was using his platform from the company to committed unspeakable crimes that are not only illegal but unethical. The huge scandal of his sex crimes were sock to the public. Jared Fogle was sexually abusing minors in all different acts. He had possession and distribution of child pornography and traveling across state lines to engage in commercial sex with minors.
The definition of morality or what constitutes proper morals is a difficult task and may be explained differently 100 times if one were to ask 100 people. Generally speaking, being moral is conforming to the standards of good or right. This vague definition is open for many interpretations. As mentioned, morality is not recognized internationally or is scrutinized as a weakness by the realist community, at least not openly so. Morality has played a role in international affairs and war for centuries.
Another limit to ethical behaviour at McDonald’s might be training and discipline within the company. For example, if an experienced employee was selected for a course or was offered a promotion, another employee might find it unfair and discriminative. Similar situation could possibly happen when it comes to discipline, for example a manager would treat employees making the same mistake differently and favour one person more than another. If any of the employees made an official complaint about any of those, it could lead to publicity’s hesitation and bad relations between employees within the company and its suppliers.
I have been selected by the Dreamx Coffee Parlour for the purpose of conducting survey about the causes of ethical breaches by its employees and its impact on organizational culture. This coffee shop has been in operation since a decade. Coffee shop provides the coffee lovers a unique taste of Coffee with blend of ancient Italian roaster. The coffee shop also offers juices, sandwiches, snacks, chocolates, cakes as side orders. It primarily employs college students as its employees and the management of the coffee shop constitutes of senior students. So, its management lacks experience and skills of leadership and managing employees in a way that yields positive performance and results. Moreover, the organization is poorly structured that has resulted in the decline in its revenue and profit. The purpose of employing students as its employees is to get the work done in in-convenient hours and under low wages. These practices have demotivated employees resulting in escalation of their turnover intentions.
Morality is defined as what we do based on our human reason that is either right or wrong. Morality is concerned with what we do and how we act in our everyday life. In order to live a moral life, one must live by the virtues, respond to the call of God in our lives, and develop a character that resembles a life of virtue.
In their personal and professional lives, people can and, unfortunately, sometimes do go against their moral and ethical standards. Ethical standards are what it means to be a good person, the social rules that govern our behavior. Ethics in business is essentially the study of what constitutes the right and wrong or the good or bad behavior in the workplace environment. A business is an organization whose objective is to provide goods or services for profit. The organization has a group of people that work together to achieve a common purpose. The moral challenges that these men and women face each day along with a whole range of problems that could occur, are why ethics plays such an important
As stated by the Stanford Encyclopedia of Philosophy under Business Ethics, a business is a productive entity that provides goods and services for sale (Moriarty). “Business ethics can thus be understood as the study of the ethical dimensions of productive organizations and commercial activities. This includes ethical analyses of the production, distribution, marketing, sale, and consumption of goods and services” (Moriarty 1). In short, the idea of ethics can be described as morality, believing what is right and what is wrong morally. Big challenges fast food chains like the restaurant Chipotle Mexican Grill face in terms of ethics are requiring food safety, providing a safe environment for customers, giving the staff fair wages and secure working conditions. Ethics in business are important to the owners of restaurants such as the fast food chain Chipotle, owners of these fast food locations decide the difference between providing quality goods and maximizing profits. Figuring the efficiency of income comes to questioning if these actions are detrimental to the consumer.