My T-Mobile Experiences

We are undergraduate students in the course IT 396-44 Management Information Systems at Monroe College. Professor Asteria Villegas is the instructor for

T-Mobile is better than AT&T because of network and cost reasons. My claim is supported with facts from many articles and personal experience. It is preferable because of its nationwide coverage, plans, benefits, and prices. T-Mobile offers sometimes offers the same plan or more valuable plan for a cheaper price. T-Mobile also has plans or benefits AT&T does not offer or have.

Consumers are always satisfied with good customer service. When it comes to retail store customer service and satisfaction it is important because department stores are large in size and finding help can be difficult. Colloquy, a company concerned with building customer value, released a survey and asked 3,000 consumers across five geographical areas to rate their personal experiences with retailers. Macy’s was ranked number one in the department store category, with the most loyal customers. To keep up with technology advances Macy’s has invested time and money into developing a more efficient online shopping site, Macys.com and Macysweddingchannel. This investment cost nearly $300 million in 2006-2008 is being used to scale-up these fast-growing businesses through improvements in delivery efficiency, online site functionality and customer service. To enhance the shopping experience at Macy’s 100 stores in 2007 experienced remodeling and began introducing the most advanced POS registers and systems to the sales floors nationwide. Macy’s passion is product and people. There continuing pursuit is to have unique fashionable merchandise ready for customer satisfaction. Macy’s promise is to always carry the best brands and the most-wanted items. They also believe in hiring the right employees. With the right employees, there will be a sense of motivation and helpfulness. The American Customer Satisfaction Index covers 200 companies’ products and

Initially, Mr. Freeman walked us through and thoroughly described the customer service philosophy in his organization; he was very proud to share this information with our team. He said jovially, “At Winn-Dixie we’re committed to getting better all the time. When it comes to our customers, we strive for better smiles, better aisles, better products, better variety, better value & better neighborhood involvement.” As we can see here, Winn Dixie is devoted to customer satisfaction. This is one characteristic that a successful organization possesses. With this fundamental philosophy, Winn Dixie will be a major competitor in our community. I remember shopping at the Winn Dixie that resides at Lauderhill Mall in the past. I inform Mr. Freeman that his organization philosophy is being felt by his external customers; I can recall shopping at Winn Dixie, and their aisles are really diverse with a lot

T-Mobile mission is not only to remain at the top of its industry in customer service but also to eventually become the most highly respected service company across industries. To achieve this goal, T-Mobile’s CEO Robert Dotson and Chief Marketing Officer Mike Butler visit a large number of T-Mobile stores every quarter. Butler says the purpose of the visits is not to lecture employees but to learn from them: “We come away with a list of items we’re going to address to help deliver better customer service in the future.” Many of the ideas expressed by T-Mobile employees have been incorporated by the company.

#Tmobile is like a ......liar.-__- When I first started with Tmobile, I was told that insurance covers all physical damage, lost/stolen, and hardware damages, so i got insurance for our iphone6plus. I told them that my screen is cracked today due to some accident. The first agent i talked to told me that physical damage is not covered. I was so upset, so I told her what i was being told before getting the insurance. Suddenly she changed her mind and say that it is covered but i have to pay a deductible fee of $175 for the repair. So paying for insurance every month means I still have to pay for the damage at the end?.. and the fact that apple repairs crack screen without insurance for only $129 (i6plus) ...........I DON'T GET IT.............so

I really have to say it really depends on how the consumer wants to shop. Some like to shop at a clean and helpful friendly place and some people don’t care that much on

Customer Service is our #1 priority. We pride ourselves on being able to fully meet our customer needs and offer our 100% Customer Satisfaction Guarantee. If a customer is not 100% satisfied with the job we have performed, we will come in and redo the cleaning job for free. This is our guarantee that allows us to stand out from our competitors. We are very confident that our service will meet or exceed our customer’s satisfaction and if it doesn’t, we want to make sure we are given the opportunity to correct our mistakes and make it right for our customers.

In this paper we will look at outrageous customer services and three principals of customer service. We will also cover intergrading principals of customer service personally and professionally. Often in this paper we will use Costco as a model to explore the concepts of customer services. The goal of this paper is to get a clear understanding of what outrageous customer service is and what it looks like in action through the Costco experience.

Trader Joe’s is a nation-wide retail convenience store company known for its low prices and friendly atmosphere. Beginning in 1967, Pasadena, California, the chain has always valued what they called the “neighborhood vibe”. This meant that the company prioritized making the customers feel welcomed and wanted in their store by attending to their needs, having short casual interactions, and always serving with a smile. Many customers appreciated this peaceful environment and would return to experience it again. As such, Trader Joe’s mass success was a direct derivation from this vibe they projected. However, problems later arose between the managers and employees.

Let’s start with the importance of personalized customer service. The goal is to create a personal touch with the customers. Starting with the simplest way of giving the customer a personal touch may be to greet the customer by his name. Furthermore, a more complex method would be for our staff to call the customer in the morning and encourage them to get to

Greeting your customers having good attitude to them is not just good to your store but also to them because when you have that personality you also saying that if they have problems, they can find solutions on it.

In my introduction to the class I mention that I was employed by Brookshire Grocery Company. With that honor, I am with and outstanding company that is recognized nationally as an industry leader in customer service. Many grocery chains throughout the nation use Brookshire’s as their model example, during their employee training seminars. I have a distinctive advantage with these eleven factors as my company through leadership and years of business relationships has laid my foundation for building and sustaining customer trust. It’s my reasonability to maintain the trust factor.

We ask that they have good attitudes towards customers because we want customers to come back to our store whenever they something and we want them to feel comfortable coming to our store, and we want our customers to tell their friends and family about us. They must team players so they can work together and bring out the best in each other so we make as much profit as possible. Customer service is one of our biggest priorities mainly because that’s what we are known for.

Within these stores, there are many different departments and groups of job roles including sales floor customer assistants, store operations, section managers and store managers (Careers.marksandspencer.com, 2016). Marks and Spencer are devoted to providing great value and services to their shareholders and customers within their business, which suggests customer service is a key part within their organisation (Corporate.marksandspencer.com, 2016). The strategic direction of Marks and Spencer is to prioritise profitability as well as growing the business, alongside improving performance in all areas of the organisation (Corporate.marksandspencer.com, 2014). This essay will focus on sales floor customer assistant departments within Marks and Spencer.