Essay on Operations Management

7136 Words Oct 13th, 2011 29 Pages
1 Chapter Introduction to Operations Management True/False 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. Answer: False Page: 4 Difficulty: Easy 2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations. Answer: True Page: 4 Difficulty: Easy 3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. Answer: False Page: 6 Difficulty: Medium 4. Operations, marketing, and finance function independently of each other in most organizations. Answer: False Page: 4 Difficulty: …show more content…
Answer: False Page: 16 Difficulty: Medium 28. Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom made parts. Answer: True Page: 21 Difficulty: Medium 29. Elton Mayo's "Hawthorne Experiment" was the focal point of the Human Relations Movement, which emphasized the importance of the human element in job design. Answer: True Page: 23 Difficulty: Medium 30. Among Ford's many contributions was the introduction of mass production, using the concept of interchangeable parts and division of labor. Answer: True Page: 22 Difficulty: Easy 31. Lean production systems are efficient only in small countries like Japan and Korea, but not in America since American organizations have access to greater resources. Answer: False Page: 26 Difficulty: Medium 32. Lean production systems incorporate the advantages of both mass production and craft production. Answer: True Page: 28 Difficulty: Medium 33. A model is an abstraction of reality, which is a simplified version of a real phenomenon. Answer: True Page: 14 Difficulty: Easy 3 34. Lean production systems use a highly skilled work force and flexible equipment. Answer: True Page: 28 Difficulty: Easy 35. Unions often oppose conversion to lean production systems because they view the added responsibility and multiple tasks involved as an expansion of job requirements with no comparable increases in pay. Answer: True Page: 28 Difficulty: Medium 36. Operations Management

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