Organizational Management And Leadership Essay examples

1686 Words 7 Pages
In this paper I will discuss the management and leadership roles and responsibilities in relation to Total Quality Management.
Within the past two decades, total quality management represents one of the most profound changes in the way companies are now being managed. According to Biech (1994), "Quality improvement (TQM) is a customer-focused, quality-centered, fact-based, team driven, senior management-led process to achieve an organizations strategic imperative through continuous process improvement" (pp. 1-2). The benefits associated with TQM includes higher quality, lower cost
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During the early 1950's, Deming was invited to Japan to aide in he recovery of Japan's economy. Going through a period of economic hardship and declines, the Japanese Union of Scientists and Engineers (JUSE) called on Deming's expertise. In 1980, Dr. Deming introduced 14 key factors behind this idea of quality management. Gitlow (1994) notes the following as 14 points discussed in Deming's work, "Out of the Crisis". (see Appendix 1).
After Deming's success with his Japanese counter partners, many North American manufacturers began to focus in on the Japanese strategies. The Japanese not only adopted Deming's ideas for manufacturing, but also expanded them to include administrative and service industries. The implementation of quality concepts began to flourish along with the techniques that focused in on employee motivation, measurement, and rewards (Hick, 1998). During the eighties, quality improvement had yet again changed names and was referred to as Total Quality Management (TQM).
Hick (1998) also explains that the continuous improvement process should "be driven from the top, but implemented from the bottom" (p.2). Next customer focus, which involves the…