8 Principles Of Total Quality Management

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Chapter 11: Total Quality Management and Quality Teams

1.0 Introduction
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality management (TQM) is said as a management which approach to long term success with customer satisfaction. In this effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. The TQM also can be said as continuous improvement so the continuous improvement is based on a Japanese Concept called Kaizen, is the philosophy of continually seeking ways to improve operations. It invloves identifying benchmarks of excellent practices and instilling a sense of employee ownership of the process. Total Quality Management, TQM, is a
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Some of the companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. The 8 principles of total quality management are such as Customer-focused which customer ultimately determines the level of quality. Secondly is total employee involvement is which All employees participate in working toward common goals. Thirdly Is Process-centered. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers. Next is Integrated system an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. Next principle is Strategic and systematic approach is a critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals. This process, called strategic planning or strategic management, includes

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