Description
On the 26 May 2017 shortly after 1215pm, I conducted an interview at James Cook University with a person I have never met. The purpose was to demonstrate effective verbal and nonverbal communication, such as listening; questioning and responding techniques.
At the start of the interview I found myself to be quite calm. I introduced myself and asked the interviewee her name, from there I continued to introduce myself as a first year physiotherapy student and explained the purpose of the interview. I informed the client she was under no obligation to answer my question and anything said would remain confidential. I asked for consent, to confirm if the client was comfortable to conduct the interview with myself.
During the body of the interview, I began with broad open questions, as a strategy to allow the client to feel comfortable, and gain a sense of what she enjoyed talking about. This is where nerves started to take effect and time began to prolong, as I felt slightly thrown off and didn’t expect such open responses, disorientating me from my interview questions. I progressed with the interview by continuing with my questions. I also used closed question and prompting verbal cues to explore specifics about the topics at hand.
During the ninth minute I became flustered, as I just asked the client another question. I began to conclude the interview by summarising information the she had presented to me, by recalling details such as where she was born, travelled,
Finally, nurse should rehearse the whole set of question before conducting a real interview so that she could be more relaxed when dealing with client’s responses.
Before the interview I felt relaxed. I was busy in the morning observing another Occupational
*Enlisting cooperation, many times the client will resist or become reluctance, using basic interviewing skills will decrease the client discomfort and increase cooperation throughout each stage.
(After beginning the interview and gathering information I decided to switch up my questions, and narrow them down to be more specific to her personally from what I had in my oral proposal)
I mostly used the technique of asking for feedback and then summarizing heathers responses. Heather was very kind during her interview. There were times I had to ask her to elaborate further in some of her responses. The information she shared was to the point so I had to ask her further questions to deepen the conversation and get more information, and when I did this she seemed to be fine about it and was open to sharing with me. It was harder than I thought it would be. I found it difficult to write her responses and listen at the same time. My notes of her responses were evidence that I did struggle with this. Next time I might ask the person I’m interviewing if I could record our conversation so to make sure I don’t miss any information. Working with a client might be more challenging, there could be some sort of verbal hindrance that might make it hard to understand what’s being said or some sort of cognitive aliment, also the client might not want their personal life being shared and they could hold back important
Throughout this semester this class has allowed me the privilege to get to know people who I would have never talked to on a personal level while also having the chance to advance my interviewing skills while getting to know them. Not only did these interviews and experiences display my strengths such as being able to adapt to certain situations but even more importantly it helped show me my weaknesses. After one interview and the next, I had to learn what role I had to play as within each interview I had to adapt to find my specific role as it varied from one to the next. Having the opportunity to interview a handful of people from the beginning of this semester to now has also taught me that the person you are interviewing can have a tremendous effect on if the interview goes successfully or not for reasons that I will elaborate on further in my paper. Lastly, one of the greatest lessons I learned about while interviewing people would be how to properly prepare to make sure the interview itself go as smoothly as possible. All of these factors have helped me grow in becoming a better interviewer and have helped me grow as a person.
My client is a 25-year-old South Asian woman. She appears thin with long black hair and brown eyes. She is wearing dark pants, a long sleeved blue shirt with a multicoloured scarf. Her clothing is neat and appropriate to her environment. She is wearing makeup, appears clean and is well put together. The client answers direct questions but does not provide a lot of information. Patient is willing to provide more information when asked directly or prompted by the writer. The client’s rate of speech was slow at first but as the interview continued, became a normal rate. Her speech was clear; however spoke in a soft volume with a monotone voice. Her rhythm was smooth and her speech was not pressured. The client’s
Questioning is the act of forming an inquiry and interpersonal communication to gain information which assist in making decisions. There are two common types of questions that are mostly used in an interviewing scenario, that is; closed and open questions. Closed questions are restrictive and require short answers .For instance, “Yes/ No “answers. The amount of information gained is limited while, open questions begin with “What, Why/ who?”They allow patients the freedom to talk about what they wish and invite an argument, long answers are required for these types of questions. (Stein-Parbury, 2009).
When I first began the interview, I felt like I was skilled in my introduction, but I mistakenly went straight to asking about the issue before talking to Julia about confidentiality. I started over and felt
I tended to focus more on the questions I had pre-written instead of letting the conversation flow naturally. In watching the interview, I noticed our body language seemed to mimic one another in my questioning of her. I noticed that we were both leaned back in our chairs as if we were pulling away from the conversation. It seemed as if she could feel my apprehension and that is why she seemed to pull away. However, during her interview with me, she tended to lean forward, while I pulled away. Since she stated she had previous experience in a therapy setting, I feel that she was able to relax more during her questioning in an attempt to have me relax as
Dr. Carlson is interviewing Gina. He is using an open end questions in his interview. These questions are very effective and will get a client to disclose a lot of information about themself. Dr. Carlson is using short and brief questions and Gina is providing enough information that will him enough to understand Gina's motivation.
After interviewing JB my task supervisor Connie Moore gave me feedback regarding my interviewing style. Although Mrs. Connie expressed I did a great job but she reminded me of time management and encouraged me to redirect clients in a respectful way to keep them on track. She suggested if a client becomes too wordy I can say “I know you have a lot of concerns but we have to continue with the assessment at this time”. Mrs. Connie Helped me exert confidence in my interview skills and gave me tips about enhancing the skills I already possess.
i asked her brief questions about her name and how she was to get acquainted with her and build rapport. Asking questions helps facilitate a dialogue and encourages the client to talk and tell their story Miller (2006). The client seemed tense and uneasy and spoke with a very high tone of voice when she greeted me and introduced herself. When asked about the main reason for turning to therapy, she started fidgeting and looked unsettled; this could be because of the unfamiliar environment or she was not sure if she trusted me enough to tell me her story. Either way, I remained silent whilst maintaining eye contact to give her the space, time she needed in order to settle down and work out what she wanted to bring to the session.
After nine minutes the timer went off and I allowed the student to finish what she was saying, I thanked her for her time and summarised our discussion based on what was said during the interview. Before ending the interview I informed the student she could talk to me again if required.
The interview took place in a small room. There were four members from the Interviewing and Counselling class that were present; myself the counsellor, the client and the two others were technical support. The client gave permission for the other two members to be present because they helped to tape and time of the session. The setting was not very ideal, since there were two additional members and the room was available for a limited time. Nevertheless, it worked because it was a familiar setting where we practice our counselling most of the time. The setting encouraged comfort and disclosure because the door of the room was closed and the client and I trusted the other members. At the