1. What are the issues to be negotiated? The major issue is concerning who is accountable for the faulty product received at the Phillips plant and how the issue is to be resolved. Underlying issues include, who should pick up the overtime expenses, storage expenses, delays in operation, additional labor expense, and overall, the repair expense. Another problem is possibly due the issue of transportation, being that the product supposedly leaves our plant at the desired quality, but is sub-standard upon arrival. 2. What are the priorities among the issues in the bargaining mix? Plant priorities between the Crawly plant, and our business partners, the Phillips plants and ourselves, are one in the same: to produce the best quality products, have a high reputation, and successfully satisfy our customers. 3. What are the primary …show more content…
What are the important constituencies to whom I am accountable? Our customers to whom we do business with and our supervisors 7. What do I know about the other negotiator’s interests, negotiating style, and personal reputation? The Phillip’s plant will want us to incur all of their accumulated costs due to damaged modules they have received. The Phillip’s plant, however, will want/need to keep a reasonable business relationship with us, being that they need our modules to move forward with their business. Because of this, The Phillips plant will more than likely remain professional and understand the common goal amongst us, and maintain a collaborative approach 8. What overall strategy do I want to pursue? For us to have a healthy business relationship beyond this issue, we must follow in with a collaborative approach and interest-based negotiation. A power (win-lose) approach is not the right way of doing business when we both have common goals and must collaborate on a daily basis. By taking this approach, we hope to assume some of the responsibility (but not all) and avoid the issue from further escalating to
Gina Blair and Daniel Trent cooperate and collaborate to achieve a common objective throughout their negotiation. A cooperative negotiation style is demonstrated as they combine their points of view regarding their clients concerns with outcomes to effectively solve the issues raised. The main focus of the negotiation is to reach an agreement rather than a continuous dispute. Accordingly, the conflicting objectives were resolved by compromises and solutions but forward by both Gina and Daniel. The negotiation style used between Gina and Daniel is described as principled negotiation where both parties jointly attack the problems arising to achieve a compromise.
At the same time, I also realized that the negotiation partners are not always having the conflict interests during the negotiation. In this case, for some of the issues, we actually have the same goals. So baring this in mind, in the future negotiation case, I would first seek the common goals for both of us first to create a win-win situation.
You need to be able to actively listen and come to a compromise from this, and above all try to avoid accusations.
Negotiations are a part of daily life whether we are aware of them occurring or not. In everything that we do there are preferred end results and the end results are likely to affect more than one person. The goal in this however, is to ensure that all parties are equally benefited from the actions and reactions that occur to create that end result. While some dealings are done in a more subtle manner without a great deal of negotiation per say there are other situations that would warrant more vocalized mutually acceptable compromises. The purpose of this paper will be to effectively explain a situation of which required negotiation on the part of both parties that almost all of us have endured and that would be the process of buying a
Simon Wiesenthal was born in Poland, December 31, 1908. Simon was a Jew trapped in 7 different concentration camps. He drew pictures of what he saw to recount the horror. Simon was liberated in May 5, 1945. Simon started a club/program to bring Nazis to justice. His main target was Adolf Eichmann; a Nazi who wanted to kill all the Jew’s and used little kids for lab experiments. Simon located him in Argentina. Adolf Eichmann was at trial and pleaded he was not guilty. After the trial Simon wrote a book about Eichmann. Simon didn’t spend time with his daughter since he was
1. Review text pages 137–139 in Chapter 4. These pages cover step 9 in the planning process, assessing the social context of negotiation.
Receiving the Klemmer & Associates Mustard Seed Scholarship will equip me to use the skills I have learned over the last twenty years to use i a very impactful and powerful way.
The Chinese department store’s order would require significant communication with the UK based research and development centre which would take time to develop new ideas for products and cost money as well. The factory is also running at high levels of capacity with capacity utilisation of 95% which is 30% more than the UK factory. Since the factory is running at a higher capacity utilisation level it means that the number of defective products has raised as well as the care for quality has decreased and volume has increased. Andrew is worried this might not give the good impression that is needed from the company as they are trying to sell high quality British products. The amounts of defective products in the Chinese
The Flowers By Alice Walker Written in the 1970's The Flowers is set in the deep south of America and is about Myop, a small 10-year old African American girl who explores the grounds in which she lives. Walker explores how Myop reacts in different situations. She writes from a third person perspective of Myop's exploration. In the first two paragraph Walker clearly emphasises Myop's purity and young innocence.
All the interests can be summarized under “maximizing profits”. Without knowing their actual costs for each of the options, I can’t be a 100% sure of the priority of the issues, but I will need to gauge that based on the negotiations. With the given information, it looks like their issues are:
This case captures the problems concerning cash flow and working-capital management typical of small, growing businesses. At the end of 2005, Bob and Maggie Brown have completed their third year of operating Horniman Horticulture, a $1-million-revenue woody-shrub nursery in central Virginia. While experiencing booming demand and improving margins, the Browns are puzzled by their plummeting cash balance. The case highlights the difference between cash flow and accounting profits, as well as the common negative effects of growth on cash flow. It also provides a forum for instilling appreciation for the relevance of free cash flow to business owners and managers, introducing
White Oleander, a dramatic fiction by Janet Fitch, was published by Little, Brown and Company in Boston. The story is about a mother and daughter, Ingred and Astrid have a very unusual relationship. Ingred loves her daughter but never asks her what she thinks so therefore doesn't know her daughter too well. Such as she does not know of her daughter's yearning for a father.
climate, strategy to use and at the same time knowing BATNA of both parties to
• Have open and honest communication with vendors concerning what is going good and bad with their products
Another conflict resolution method that could have been used to handle this conflict is the “interest-based relational (IBR) approach”