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Phillips Plant Essay

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1. What are the issues to be negotiated? The major issue is concerning who is accountable for the faulty product received at the Phillips plant and how the issue is to be resolved. Underlying issues include, who should pick up the overtime expenses, storage expenses, delays in operation, additional labor expense, and overall, the repair expense. Another problem is possibly due the issue of transportation, being that the product supposedly leaves our plant at the desired quality, but is sub-standard upon arrival. 2. What are the priorities among the issues in the bargaining mix? Plant priorities between the Crawly plant, and our business partners, the Phillips plants and ourselves, are one in the same: to produce the best quality products, have a high reputation, and successfully satisfy our customers. 3. What are the primary …show more content…

What are the important constituencies to whom I am accountable? Our customers to whom we do business with and our supervisors 7. What do I know about the other negotiator’s interests, negotiating style, and personal reputation? The Phillip’s plant will want us to incur all of their accumulated costs due to damaged modules they have received. The Phillip’s plant, however, will want/need to keep a reasonable business relationship with us, being that they need our modules to move forward with their business. Because of this, The Phillips plant will more than likely remain professional and understand the common goal amongst us, and maintain a collaborative approach 8. What overall strategy do I want to pursue? For us to have a healthy business relationship beyond this issue, we must follow in with a collaborative approach and interest-based negotiation. A power (win-lose) approach is not the right way of doing business when we both have common goals and must collaborate on a daily basis. By taking this approach, we hope to assume some of the responsibility (but not all) and avoid the issue from further escalating to

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