Purpose of Evaluating Customer Service Policies

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

Hospitality is the relationship between the guest and the host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers. Hospitality industry includes hotels, travel & tourism, health clinic, spa, amusement parks and many more.

VARIOUS AREAS RELATED TO THE HOSPITALITY INDUSTRY WERE IDENTIFIED AND VARIOUS STRATEGIES RELATING TO THOSE AREAS ARE GIVEN WITH CRITICAL EVALUATION. FOLLOWING ARE THE AREAS

A brief introduction to hospitality industry can be given as, A service industry which includes many other industries in it like hotels, restaurants, lodges, resorts, tourism, etc. It also includes services like medical services and advisory service. This is a broadly profitable industry, spread all around the world and the profit in this industry is not steady at all, in compression to manufacturing industries. The hospitality industries

The hospitality industry is part of a larger enterprise known as the travel and tourism industry. It is one of

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

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3. When Supporting customers to prepare to eat and drink you must be aware of there individual needs, this information can be found in the customers care plan and communicating with other carers, parents/gardens and working professionals.

The aim of the complaints policy is to deal with any complaints that parents/carers may have appropriately and immediately. All schools aim to clarify any issues that are raised that parents and members of staff are not sure of, if and when it is possible if a mistake has been made then we will apologise and assure you that it won’t happen again. The complaint policy is to help us learn from all mistakes and to use experience in order to improve in what we do. The complaints policy is to support commitment and it is a way of making sure that anyone who is involved within the school can raise a concern and get the situation dealt with properly. It is also important that those who raise

the Strayer Library, select one (1) hospitality industry type such as fast-food restaurants, luxury hotels,

We want to impress our guests with seamless service. At all time's you should be working to anticipate your guests needs in an almost invisible manner. Think about what you like to see when you go out to dinner. Making sure drinks are filled before they becoming empty, replacing napkins when guest temporarily get up from the table. Watching your customers from afar to make sure there are no problems and then being there when you see a problem. Make good suggestions to your guests but don't be overly pushy or annoying. Make then want to come back to see you again. Relax and let things flow as naturally as possible.

1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. Tourism is the activity by the tourists where they engage in travelling to destinations where they want to experience recreational and leisure activities and most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. The meaning of hospitality is providing a safe and enjoyable environment for patrons. It also means responsibly serving liquor, to ensure that patrons do not become unduly intoxicated and subsequently a problem for management, staff and the

Hospitality and Tourism (H&T) industry play a significant role in the global economy due to many countries are increasing open up their borders to join the wave of global integration and the development of the hospitality and tourism industry has become a source of substantial foreign exchange revenues for the economies (Giap, Gopalan, & Ye, 2016). Hospitality and Tourism industry is a vast group of businesses that provide services to customers. By proving this kind of service, hospitality and tourism industry should focused on the satisfaction of customers and also providing the specific experiences for customers. Thus, hospitality and tourism industry is unique because it relies heavily on the discretionary income and free time.

Hotel service is a kind of comprehensive products, from the point of view of guests, guests consumption in the hotel don't like buying television, refrigerator that for a specific material products, but in the hotel guests will get a group of integrated products. Such as material products part (the actual consumption of material products, such as food, beverage); Guests sensory part (through the sight and hearing and touch, smell of equipment furniture, environment atmosphere, service technology, the quality of service experience);

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.