Qiana Case

After holding, she explains there is a specialist that is assigned to the account and she gains a better understanding, she empathizes with the client and offers to reach out to the TL of the disbursement analysis. She then politely requests to place the client back on hold to reach out.

Cynthia has the opportunity to ask the servicing advocate to bring the client on the line right away. It is important to take the call right away in order to avoid excessive hold

A further session can be booked where the client can discuss the final details. It should be clarified that the client is welcome to book a check-up session in case of any problems will occur and in order to prevent new issues. It is also appropriate to make the necessary referrals if required.

Actively listening- There were moments in the call where the client repeated herself regarding the info in the email. We should be sure to listen to understand the client is providing and guide the

Lauren leads with who she is and why is calling, prior to asking if it's a okay to speak. Lauren recaps the client's concerns.

Takana was violated by Jonathan sharing private information with the administration because he shared it without Max’s consent when it’s not his property, even though it was sent to him initially. Jonathan sharing the photo with the school was an encroachment of jewish law. It is stated in a text in Yoreh Deah that, “It was declared as forbidden to read a letter sent from one to another without his knowledge unless it was thrown away.” (Beer HaGolah, Yoreh Deah 334:123) Jonathan completely disregarded telling Max that he was going to pass on Max’s private conversation with his friends and shared with the school. Jonathan did not mention anything to Max when he was sharing his private picture so Max didn’t have the knowledge that Jonathan had sent it.

- Foreshadow timeframe of follow up. (2:55) When advising the client on the turn time of the email, she advises the client "sometime tomorrow." However, it is important that we are more specific, as this will help to set proper expectations with the client and further promote a one call resolution. Try: "I've put that in as a rush request, so you will get it as soon as possible tomorrow, no later than 9pm est." When

She politely inquire to place the client on hold to look further into the promo.

- After the client tells Paige why she is calling in, Paige gains agreement. This is important to ensure you are on the same page before moving on.

- Brandon correctly foreshadows the hold times to ensure the client knows exactly what he is doing.

From here, she assists the client with sending the password reset link and stays engaged with the client by informing she'll stay with him to make sure it's complete.

Maintaining control-(1:30-2:03)(3:39-4:42) Although DeAngelia does provides a brief foreshadow of the silence, however, there was the opportunity to remain a bit more engaged with the client during those times. When foreshadowing your silence, the silence should not replace the opportunity to place the client on hold or engage further with the client. Foreshadowing silence is for quick references to notes or allowing

The witches in Macbeth do not just predict the future; they weave a web of temptation that ensnares Macbeth, egging him on with visions of power. The witches prophecy sparked Macbeth’s ambition and made him thirsty for power. He started to believe he was destined to be king, which led him to murders and spiral into tyranny and paranoia. In Macbeth, William Shakespeare presents the idea that ambition can get out of control and corrupt power. The witches’ cryptic words ignite a spark of ambition in Macbeth, fueling his descent into treachery and tyranny.

There is a big debate whether college athletes should get paid for their participation in a sport. I believe that college athlete should get paid. College athletes are taken advantage of in college athletics and deserve to be paid for their time, hard work, and dedication in a sport. College athletics are growing very fast and they are beginning to bring in more money. The highest revenue by a college right now is $196,030,398 by the University of Oregon. College athletes are not seeing any of this money they are earning for their department. College athletes put their life on the line for their team and do not receive a single penny in their pocket. Statistics show that forty-five percent of Americans follow college sports and twenty-nine million have attended a college sports event. This shows how popular college sports are right now. Fans do not show up for the coaches for the most part, but fans show up for the team and the players. The National Collegiate Athletic Association brings in around 720 million dollars and that number is expected to grow in the next decade. The NCAA has the money to pay college athletes and they deserve to be paid. If colleges can spend millions on paying a college coach, then why can they not spend some money from the millions they make on the athletes that make their money. College athletes are underappreciated and do as much work as professional athletes and should receive money for their efforts.

Hon Hain Precision Industry Company, better known as Foxconn, was established as a manufacturing company in 1974. This company specializes in its ability to manufacture and assemble mass quantities of consumer electronics. As a result of the product demand, Foxconn hires over a million employees to meet their quota from major corporations, such as Apple, Motorola, Microsoft, and many others. Moreover, the employees face many horrific working conditions. Employees are subjected to long hours, poor ventilation, low wages, little privacy, and limited human interactions (source). In addition to all these factors, employees encounter a dehumanization process. Foxconn preys on country civilians that travel to work, which allows the company to offer low wages because of the lack of family support. Furthermore, the employees need to produce a desired amount or accept humiliation by their peers.