preview

Role of Communication in Implementing Tqm

Decent Essays

Communication: Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. Communication requires a sender, a message, and a recipient. The communication process is complete once the receiver has understood the message of the sender.
Total Quality Management: Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. QM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or …show more content…

2. Culture & Communication:

To create a TQM environment, managers should change cultural problems, such as the mindsets and daily practices of people. Also, the cultural view helps managers understand the causes of human behavior. To change the way people think and act, managers must understand how the thoughts, interpretations, expectations, and habits that people have are developed and maintained" As a result of such an understanding, managers can have insight about how to change the culture of workplace.

3. Resistance to change and culture:

Resistance to change is one of the important barriers when organizations try to implement new techniques and projects. Especially, changing the culture of the federal government is more difficult than changing federal rules and regulations. Because of its bureaucratic structure, changes in the public sector are even slower than those in private sector. For example, when the Internal Revenue service of the USA (IRS) first began the quality and customer focus training, the resistance was apparent. Some employees and managers tried to find out reasons not to attend the meetings. Some simply did not believe that this would work. Other employees saw the TQM just another effort that

Get Access