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Rooms Division

Satisfactory Essays

Rooms Division Department

I- HOTEL ORGANIZATION:
( In order to carry out its mission, global and departmental goals and objectives, every company shall build a formal structure depicting different hierarchy of management, supervision, and employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the organization chart shows reporting relationships span of management, and staff/line functions.
( There are two types of relationships that might exist between any two functions at any organization chart. These are:
1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability. To illustrate, if position A and B are linked with a solid line, it means (for example) that A shall …show more content…

Telephone Department:
( Answers and distributes calls to the appropriate extensions, whether guest, employee, or management extensions
( Places wake-up calls
( Monitors automated systems
( Coordinates emergency communications
( ‘Protects Guest Privacy‘

2. Food & Beverage Department:
( According to U.S. Lodging 1995 statistics, F&B Department constitutes the second largest revenue generator of a typical hotel with an average of 23.1 for Food sales, and 8.6 % for Beverage sales. In a five-star hotel, Food and Beverage outlets might have the following forms:
( Quick Service
( Table Service
( Specialty Restaurants
( Coffee Shops
( Bars
(Lounges
( Clubs
( Banquets
( Catering Functions ( Wedding, Birthdays…

3. Sales & Marketing Division:
( A typical hotel should usually have Sales & Marketing division. However, if the staff size, volume business, hotel size, expected group arrivals is low enough, the hotel might have marketing staff placed under the reservation department (i.e. No need for a Sales & Marketing Division).
( A typical Sales & Marketing Division is composed of four different

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