Overview I experienced some frustration when trying to plan a trip home to see my family over the holidays. Specifically around booking airline tickets. All of the sites either showed too much information or not enough information. It was also confusing how to pay for the tickets. So, I’m building my own web site! Functionality Ability to review and purchase tickets from Delta, Southwest, and Jet Blue airlines. When reviewing the tickets before purchasing, the customer should see the following information: Flight date Departure location and time Destination location and time Flight number Flight path, if not a direct flight Price The customer should have the ability to pay for the tickets via Credit Card (Visa, Discover, or MasterCard. NOT American Express), PayPal, or Dwolla. After purchasing the tickets the customer should see a confirmation screen, complete with a Purchase Confirmation Number. That number should also be emailed to the customer as part of a confirmation email. Ability to review previous orders. When reviewing previous orders there should be a summary and a detail page. The summary should include: Purchase date Price Destination The detail page should include everything from the “ticket review page” but also include payment information. Ability to save payment information. Ability to save a trip as a “Favorite” I’m expecting a lot of return customers. I would like the ability to save a trip as a “Favorite” so those who make the same trips frequently
The article “U.S. Slaps Duties on Canadian Jet, Raising Trade Tensions,” written by Ana Swanson and published in The New York Times on September 26, 2017, describes how new duty fees will be charged on all new Bombardier CS100 airplanes imported into the United States. This conflict arose after Boeing (American airplane manufacturer) accused Bombardier (Canadian airplane manufacturer) of using subsidies to sell its jets at incredibly low prices in the American market. The United States Commerce Department confirmed that Bombardier’s CS100 aircraft had received subsidies that were worth 220 percent more than the value of the plane’s sales price. These subsidies, which were given by the Canadian government, allowed Bombardier to reduce prices on their aircraft. The profits that they
Before the days of the Internet, if a family wanted to travel to a far-off, exotic locale, they would have to either find a local travel agent or call a travel agency and plan their getaway. In the 1990’s, the Internet became a staple of everyday life and began entering many homes. As the availability of the Internet increased, so did the services available to clients. With the increasing availability of the World Wide Web the travel industry found itself faced with revolutionizing changes. All of the tools that were once solely available to travel agents now became readily available to anyone with access to the Internet and a search engine. Websites quickly formed around the idea of providing consumers with quick vacation planning ideas at low costs. Getting
Airlines are now able to expand their outreach directly to consumers through e-commerce. For example, airlines like Qantas are able to introduce ticketless travel through the use of technology (Thompson and Gamble, 2012).
This report will cover the way by which the E-ticketing company can be organized and focuses on the identification of the stakeholders which are involved in this case study, and gives a smooth flow of the relationships among them and responsibilities of each stakeholder.
Today’s on-line travel market is succeeding because the companies are using a more software-centric, online business model termed “E-commerce.” This has become the popular avenue for businesses as it mirrors the ideas of mobility. The sheer amount of data available, coupled with the advanced operating systems and social media platforms, have created new possibilities for E-commerce organizations. The infrastructure of E-commerce has expanded into platforms such as peer-to-peer networking, crowd-sourcing, social websites, and mobile devices and media. E-commerce trends are findings ways to incorporate every aspect of our daily lives into an online package associated with our everyday needs (Fishbein, 2013).
The Online Event Ticket Sales industry has grown rapidly amid a large shift from physical ticket sale to a fully digitized online ticketing experience. Over the past half-decade, the disposable incomes of consumers have grown alongside the music industry 's continued shift toward live performances and shows. The ease of online shopping, particularly through mobile wallets, online banking, cryptocurrency and digital ticketing, has
Take time out and perfect as a means to convey web processes to accredit what there is as resulting and understood. Win through acquirements that are pertinent to seek as discount codes using Travelodge Promo Codes. Acquire as there are remittent accesses that are pertinent to get booking reservation
Concession sales and ticket sales are the two biggest sources of revenue for a movie theater. Both continue to increase in cost to the consumers and may have reached a price point that is starting
Delta Air Lines began in the early 1920’s as a crop dusting operation, known as the Huff Daland crop dusting company, and was based out of Macon, Ga. This was the first agricultural flying company in existence at the time and grew into the world’s largest privately owned fleet of aircraft (18 planes) by the mid 1920’s. At the turn of the decade, co-founder C.E. Woolman lead a movement to purchase Huff Daland and re-branded the company as Delta Air Service, named after the Mississippi River Delta region the company would navigate.
àAs a result, the number of user-oriented travel tools on airlines’ direct Web sites increased dramatically in just a few short years. Aggregator Web sites : Such as Expedia.com, Orbitz.com, and Priceline.com A pseudo-competitive position relative to the airlines' own direct Web sites but also offered services beyond flight purchase, including hotel and vacation packages. The airline paid a fee to the
Of the total travel market only 1% was generated from the online travel market, and consumers still depended on customer call centers to confirm payment status. To counteract the risks it is important that Lucky Air create an effective business-consumer-business model that will do the obvious and draw consumers to their site and make an online purchase of airfare. To draw in consumers Lucky Air will need to focus on Web 2.0, which is the unique feature or features of e-commerce and the Internet coming together as applications and social media technologies. Web 2.0 will allow for a better online experience with inter-human connections, consumer interacted blogs and the staff to constantly monitor the site to provide consumer feedback. Web 2.0 is crucial to providing customer relationship management. Promoting reviews from consumers in regards to destinations and airline experience are important so the consumer can feel they are important enough to expose the truth from other consumers even negative remarks. But the single most important part of focusing on e-commerce is the ability to provide a online experience and advanced technology that enables customer self-service without the need for multiple customer call centers. Customers should be able to pay for fares, cancel fares, use a safe payment method that can verify a credit card, check on the status of flights and use rewards programs
Customers are part of the process and taking their roles willingly. For distribution of tickets, initially commission was given to travel agents but later Southwest implemented a “ticketless” (paperless) travel program and later the development of Southwest.com as a means of using the internet to sell travel directly to customers. Southwest was a true pioneer in utilizing the internet, first establishing a website in 1995. This lowered distribution cost.
The range of service also warrants a higher price of the race tickets. In this case, the Esplanade Steps Premier Grandstand Seats were priced at $2,588 as it offered a bevy of services ranging from exclusive gifts to premium meal services and a complimentary open bar. Although there is extra cost for providing these services, the ticket price reflected is not proportionate to these costs. As such product-form pricing is clearly highlighted.
Fast, user-friendly online reservation system by facilitating e-ticketing and reducing staffing requirements at telephone reservation centers and airport counters. (Kuzmicki, 2009)
The next stage is booking process by contacting related supplier or Principal to check availability. This could be by telephone but nowadays and especially at Kings Travels they use special computer software packages of holiday booking and airline flights the detail then confirmed with the customer and if happy payment is processed By Kings Travel, depending when customer is due to travel this may be full amount or deposit. Kings Travel accepts all sorts of payments (Cash, credit cards, debit cards, cheque payments).The paper work is processed through admin and accounts department and payment is submitted to bank and to principal, which then release the travel documents to Kings Travel to distribute to the customer. Copies of relevant documents are filed for future reference.