Shell’s Top Recruiter Takes His Cues from Marketing
Shanna Scotland
Human Resource Management – MAN 3310
Professor Grace G. Downey – Broward College
9/2/2012
Case Background:
Royal Dutch Shell is a global oil and gas company which faced an extraordinary challenge in 2003 when Navjor Singh joined as the Global Marketing Manager. Navjor Singh was previously employed by DaimlerChrysler as the marketing director, which he initially started as VP of customer service relationship management, but based on his skill sets and experience he was the most qualified for Shell’s company situation. Shell’s engineer’s retirement rate increased therefore the number of new recruits doubled to as much as 8,000 in 2008. Singh insisted a new image was
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If I was planning to use marketing strategies to “brand” a company as an employer choice there are many factors that should be taken into consideration. Factors include Global VS. Local recruitment, salary demands, environmental factors and market changes/demands. The right tools and processes based on a cost perspective view must also be in placed. I would also ensure that current employees has a high satisfaction level that there work can reflect that they are highly motivated and have pride in working for the company. Using the method of ‘branding” introduces an opportunity for growth and profitability for the company because they are able to recruit and retain employees in areas where the business needs the most which can result in increase of profit margin. 3. Do you agree with Singh’s statement that in the future, companies will have to apply for skilled people to work for them rather than candidates applying to work at an organization? Why or why not?
Yes, I agree with Singh’s statement because companies need skilled workers who come to an organization with a strong skill set to get the work assigned done. I believe in the future most jobs will require a degree and qualifications will be more specific in job descriptions. Many employers spend a lot of cost in training, so I think allowing the employer to apply for skilled people will be cost-saving. Companies should
Supply of labour needs to be taken into consideration by human resources on a local, national and international scale. Different types of labour have become obsolete, some more scarce and others have become more saturated because of its demand for example service industries have become more demanded whilst mining has become a more scarce trait. This means training has become more of an issue because its important employees has the correct skills especially in an organisation that is not as common locally because employee will not have the appropriate skills. Regionally some industries more popular depending on the area therefore training may not be as demanded. Some industries have products/services that are trends whether its long term/ short term meaning training required either way but may not apply to the industry for long if the trend ceases.
I think that the service sector splits up the workers into two groups, one is for professionals with high education and the other is for those who do not require a degree. I think that this is something that is needed because there
Branding is about establishing an image of how you would like to be seen and thought of by others. In business, for instance, those people are usually consumers. In other words, companies want clients to think of them in a positive light so they purchase their products.
In order to display commitment employees have to feel that they are being treated with fairness and respect. Many organisations have concluded that they need to create a corporate personality or identity with a set of corporate values or a stated mission - ‘an employer brand’ - which employees as well as customers will recognise and relate to. In practice the employer brand can be seen as an attempt by the employer to define the psychological contract with employees so as to help in recruiting and retaining talent. For more information see our factsheet on emplyer branding.
If you’re an employer, you know that having a more skilled workforce can lead to greater productivity and profits. You can make your existing processes more efficient and you can potentially enter new markets.
Today there is a critical shortage of “qualified” workers. There are both worker shortages as well as skill gaps in addition to low unemployment rates which are making it very difficult to recruit talent.
What position does branding hold in the minds of the customers compared with competition? Branding is a strategy used by marketers to differentiate products and companies in order to build economic value particularly for the consumer and the brand owner. A strong brand in most cases inspires customer loyalty that leads to high sales of products. Given that, Microsoft that represents a series of owns Xbox One video games has introduced the strategy of branding in order to remain viable in the market.
The term employment brand denotes the way a firm’s prospective applicants, recruits, and current staff members perceive its employer. It is the standing of an establishment and its value proposition to current and future employees. According to App, Merk and Buttgen (2012) sustainable human resource practices can be linked to an employer brand through a package of economic, psychological
Many successful companies use essential marketing tools. Branding is one of the most important. Marketing is another tool that is paramount to a brand’s success and stimulates consumer demand of product. Branding has a powerful influence on the manner of which people perceive how companies spend each and every year to develop a brand’s image, shines light on the significance of branding. The influence branding has created impacts everything about the product.
In spite of the company’s avowed emphasis on hiring for basic personality and skills, rather than for experience, this policy was not always followed. In part that was because the regional and district managers did not really get it in a fundamental way. Under pressure to fill positions
There are many theories to successful branding for products or companies. I remember that a professor in my undergrad mentioned that audience, being unique, being passionate, being consistent, being competitive and leadership (UNC, 1995). These factors are not a secret formula, you want your audience to have knowledge of your product, you want it to stand out, and your product should be passionate aligned with your audience, have consistent branding, be competitive in the segment group and most of all have people who can lead the product/brand thru the life cycle. Brand management and positioning for
A strong people brand, which attracts superior quality candidates and reduces recruitment costs and engaged employees care about the future of the company and are willing to invest discretionary effort (KPMG.co.uk.com, 2011).
As former Director of Marketing for Monster.com, I am very familiar with the benefits and pitfalls of high-volume/high-quality recruiting. If I were conducting the extensive recruitment that the Borgata required, I would have done exactly the same thing and relied on outside expertise and technology to attain recruitment goals. As John Schadler of Hotel and Motel Management states: “Instead of the traditional recruitment effort (the standard black and while, all-text ad in Sunday’s classified section), hotels and resorts are using colorful full-page ads in lifestyle magazines, witty dialogue in radio advertising and dramatic visuals on outdoor billboards to attract the “best
Philips has thrived on its technological prowess, which is a result of their strong focus on research and development. Specifically, Philips maintains a product-focused strategy and their highly decentralized National Organizations allow them to adapt to different market conditions globally. Human capital has historically been a key resource for the company, as they focused on caring for their workers and coordinating business efforts in a cross-functional environment (i.e. technical and marketing managers working on projects together), but frequent leadership turnover and seemingly endless turnaround efforts have weakened this valuable capability. It is arguable, however, that the cross-functional culture is still active at Philips and most of the top management team has completed foreign tours of duty.
This project define about the branding in food and beverage industry and it show the different effect of branding on the customer, how a specific brand repeated by the consumers , this paper show the impact of branding on the market , organisation culture and the working style of employee within the company.