A man named Richard M. Schulze and his partner started Best Buy in 1966. The original store was called “Sound of Music” which was an electronics store that specialized in stereo systems. In 1967, Sound of Music purchased Bergo Company and Kencraft Hi-Fi and pulled in about $1 million in revenue. In 1969, Schulze took his partners half and decided to become a public company on the NASDAQ exchange. What started as a single store in Saint Paul, Minnesota became a chain of nine stores by 1978. In the 1980’s, Sound of Music was left with seven stores because of unfortunate accidents caused by a tornado. In 1983, Sound of Music was renamed to Best Buy Company. Along side changing the name of the company they also decided to expand on business by selling other at home appliances such as VCRs.
Initially, I search the T-4 Super on Ebay, and luckily I was able to find an exact camera like the one Freyer had sold. The seller on Ebay uses subjective description to describe the item; the seller states, “Camera is in very good condition, clean, and is working.” As I review the camera myself, the seller is honest that the camera is clean, but I do see some minor scratches since it’s a used camera. On the other hand, Freyer also uses subject description because he doesn’t mention the condition of the camera. He focused more on how he used his camera, which was, “I have taken pictures with this camera in nearly every state in the country, in Sweden, Norway, Canada, and nearly into Mexico.”
Best Buy Co., Inc (Best Buy in short) is a Minnesota-based large electronic retail store in U.S, Canada and Mexico. As the predecessor of Best Buy, Richard M. Schulze established Sound of Music, Inc. in 1966, which is electronic store focusing on home and car stereo (Gibsons and Billings, 12).
Honest dealing: The customers may need to ask for a refund if they are dissatisfied with the goods and make sure they can make a complaint.
Best Buy Co., Inc. is currently the world’s largest retailer for consumer electronics. The company has 1,400 brick and mortar stores and is a popular online retailer as well. The stores serve as display room for various online retailers. Best Buy consumers can purchase electronic products such as mobile, corded and cordless phones, televisions, cameras, personal computers, laptops, appliances and more (David & F.R., 2015). Today’s society relies on convenience and technology, forcing companies to implement new ideas and projects in an effort to maintain their ability to compete with other companies. For continued success the company must look at the internal and external issues the company may face as well as their competitors and their best practices that are contributing to their success.
Thesis: Although some claim that retail anthropologists’ placement of surveillance cameras for consumers while shopping is manipulative, it is not in fact unethical because their actions are meant for the benefit of the consumers, the benefit of the producers, and most importantly, shoppers are aware of the surveillance cameras.
Question 5How did you go above and beyond the call of duty when dealing with a customer?
In this industry Economies of scale reaches at global level while Best Buy fulfill customers demand on National level as per culture and choice of countrymen. As this industry becomes very grooming industry that’s why level of competition not only increased but also it reaches at
The author goes as far as sharing that with his encouragement his friends too now own a T-4 camera and use it for personal and professional purposes. He expresses great feelings in what he has accomplished with the use of the camera and went as far as to post his personal pictures so one can see firsthand what has been described. I looked at 3 of the exact same T-4 cameras on ebay.com. The first two had one or two non-descriptive sentences that simply stated the issues the user may have with the camera. The third camera which was also the cheapest of the three focused more on how the camera works. In the post of camera 3 the seller gives no information regarding personal use or the quality of the pictures. The seller simply states that it is a T-4 point and shoot camera and is simple to use. cameras special features that are described are, it removes red eye, the color automatically adjusts and sharpens. It states the results from the camera are
Ever wonder why the windows of stores are captivating that give you that desire to purchase their item? According to Malcolm Gladwell’s “The Science of Shopping,” individual named Paco Underhill studies the behavior of millions of American shoppers by looking at statistics and recorded footages inside the stores. Consumer researcher Paco helps increase the income of the retailers by providing a false sense of public space inside a shopping area by tracing the behavior of shoppers through the lens.
How would you rate the knowledge of your contact about our products/prices/services? Generally, was your contact able to answer to all of your questions? Did you feel confident about how your contact took your order? After the first contact, did you get an efficient following of your file? Generally, have you been satisfied about the services provided par our company/our agent?
I feel that your employees need to be a little more experienced in customer service. I didn’t appreciate the service I got at your store. I hope to get better service next time
This paper will bring about factual information presented by components of the general/macro environment, components of the specific/competitive environment, and the environmental analysis of Best Buy Co. Inc.
Best Buy is the world’s largest consumer electronic retailer with over $40 billion in revenue, 1,300 stores and 150,000 employees at the end of 2008 with a US market share of 21% (1). Best Buy’s humble beginnings go back to 1966 in Saint Paul Minnesota where a small audio specialty store named The Sound of Music was opened. Over the course of the last 43 years the world of consumer electronics have changed tremendously, but the one thing that has been successful in the growth of the company is Best Buys approach to meeting the consumer’s needs.
With this bad experience about the company why should the sales person do the best for the company?