Stroger University Evaluation Themes

When attending a major sporting event or amusement park, the prices of food & drinks are always significantly more expensive than at an average convenience store or restaurant. There is no possibility that the food being purchased should cost that much, but these people are hungry & thirsty with no other choices, so they buy it anyway. Unfortunately, Grand Canyon University students deal with this on an everyday basis within the Lope Shops on campus. The approximate 15,500 students living on campus are forced to pay highly inflated prices for simple groceries at every available store on campus (Abraham, 2016, para. 2). GCU should lower the prices of groceries in on-campus shops or provide

Showing respect at all times, having respect for residents privacy and dignity when bathing or assisting them in toilet routines. Knocking on doors and

Soda fountain bar 2 pizza ovens Salad and pizza/dessert bar Approximately 100 square foot commercial refrigerator 2 cash registers 6 video game vending machines Management office with desk and lower-priced laptop computer Staff lunchroom equipment such as microwave, sink, cupboards and refrigerator 20 four-seater tables with chairs Busing cart for transporting dirty dishes from the dining area to the dishwashing area 140 sets of dishes, including cutlery and drinking cups Commercial dishwasher Miscellaneous cooking and food handling equipment like trays, lifters, spoons, pots

Café D Pownd is a campus cafeteria, which serves 450 students and faculty, on the campus at the National Academy of Liberal Arts. The Café’s busiest time is at dinner time, where two thirds of the residents are expected to be served between 5:00 and 6:30 pm. The café serves meals, beverages, salads, desserts sandwiches and other snacks. Most students pay with their student meal cards. The Café is designed with three waiting lines, L1, L2 and L3. Line one is for the pre-cooked meals, and it provides a menu of its items. L2 is for the interactive cooking station and the students get to pick what they want to be cooked at that time. L3 is designated for the payment of meals. They have numerous complaints

Eagle, Amy. "Designing Hospital Public Spaces." Health Facilities Management RSS. N.p., 4 Nov. 2015. Web. 15 Dec. 2016. .

Another secondary issue is the weakened employee expectations and employee performance, which adversely affects good patient care as well. The person in charge of patient registration is unprofessional to staff and patients. The facility is not clean because maintenance is slow in performing assigned duties. The parking is unsafe and unattended. The staff lacks the motivation to perform well.

* Busing cart for transporting dirty dishes from the dining area to the dishwashing area

UC San Francisco is committed to living out their mission of “advancing health worldwide.” Fulfilling this mission demands UCSF’s growth, but certain restrictions hinder this expansion, specifically space limitations. As UCSF develops a building plan for campus renovations, they are considering three main issues in regards to space limitations.

According to the survey, our patients didn’t enjoy their experience before their appointment. 73% of patients said that the receptionist did not greet them immediately. I know this was the case when I walked in for my meeting. The receptionist was on her phone texting instead of being aware of patients that could potentially be walking into the facility. Although the receptionist doesn’t greet them right away, 67% of people agree she was respectful and courteous. However, the biggest issue lies with patients not understanding the co-pay and possibility of additional costs. This is a problem that can be fixed easily, we just need to retrain our receptionists to greet each patient with a warm smile, and how to fully explain the costs that patients are required to pay. The receptionist play an important role in customer service, therefore they must be at the top of their game at all times. In order to fix the overall patient experience at our urgent care facility, I think we need to send out more surveys and bring back the follow-up calls. The follow up calls are important because patients will be able to express any concerns they had with their visit and we would be able to

West Chester University’s ongoing attempts to meet the needs of the student body’s various demographics are commendable, but some areas and services should be granted priority due to their more numerous natures’ and relatively minimal cost. Some of the ones being readily addressed are the constraints of and accessibility to various academic buildings on West Chester’s campus. These include but are not limited to:

Among reviewing CNAs at a long-term care facility, it was seen that some CNA’s did not take off their gloves between giving perineal care of a patient after the patient used the bathroom and the CNA reached for the patient’s attire to put on the patient for that day. The CNA put every patient at risk of contracting the infection and the patients clothes could have became a source of C-diff. There are many cases similar to the one above where health workers are in a rush and do not perform their job/skills that they have been taught correctly. Health workers being in a rush also is due to shortage of staff. The CNAs at the long term facility discussed in this paragraph work a 9:1 ratio, which causes challenges for the health workers to give quality care to the patients.

Lack of personal hygiene, unchanged linens, trash can odors, and unclean cafeterias have been reported as well. Verbal abuse and neglecting the patient are also common (McNamee 2006).

The 1st Lesson: Hospital values must be in line with what patients want. The key driver for patient satisfaction is the courtesy, not efficiency of the hospital. Patients judge the service received by courtesy, but employees are managed according to efficiency and safety. Although provide safe care is paramount, the hospitals do not learn any credit for providing safe clinical practice and environmental safety.

The patients’ comments support the score of HCAHPS. Out of 75 negative comments, 33 of them address the issue of noisiness while only 1 out of 17 positive comments support the statement that area around the room is quiet at night. Therefore, it is evident that the HCAHPS claim on why Herzog Memorial Hospital has low satisfaction is valid.

I explained in details to Jude about parking , public transport ,lunch facilities and other daily requirement to facilitate an environment that is conducive for her learning(Quinn and Hughes,2007 ,p.29). At the end of orientation, I gave Jude an orientation package about the placement. This would enable her to learn about clinical issues which would ensure a good start and her understanding about the department (Rose and Best, 2005, p.55). I have chosen to do a comprehensive orientation, to make her confident and support her learning in practice (NMC, 2008).