Teamwork in Hospitality Industry

Katzenbach and Smith (1993a) recognise teams as the basic units of performance in organisations and identify a team as '...a small number of people with complimentary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable.'

Importance of teamwork is that when a team works well together they tend to understand their team members strengths and weaknesses. Strong teamwork can benefit from the team members and I say this because they become more capable at splitting up tasks so that they are accomplished by the members of the team that are more highly qualified. If businesses didn’t have strong teamwork within their business, it could make everything a lot harder for managers of the business to settle certain staff members, whom can fulfil tasks at their incomparable standard.

It is essential to have teamwork within a company. Companies who have embraced the concept of teamwork have reported increased performance in work production, problem solving and it has stimulated new growth. This group project approach has improved employee morale and increased input when managed correctly. The benefits of teamwork can make a positive effect in the company that incorporates this type of teamwork approach.

Teams have become very common and effective since they have proven to be effective in areas as cost reduction, developing new and innovative products, and improving quality (Effective Human relation, 2008). Team development is supported, in fact, required by almost all managements today, but still it may take quite a long time for the members to learn the task and activities and to fit themselves in the particular environment. Team work may vary as the organization or company varies. Team work involves a lot of important aspects such as relationships, cooperation, learning, leadership etc. since a team works together in

“Team building is an investment in the “people” resource of an organization. Important to any investment decision is an assessment of how effective are the outcomes in relation to the money and time spent. So it is vital to measure effectiveness, and this can be done through the use of case studies and questionnaires. Team development should not disguise the fact that a team contains individuals. Rather, it should highlight that it is individualism that provides a team with tremendous amounts of power, and should help to develop the individuals to improve their contribution to the team.”

Teams are formed when individuals with a common taste, preference, liking, and attitude come and work together for a common goal. Teams play a very important role in organizations as well as our personal lives.

Teams are an integral component of organizational success. They take on many forms and functions and can have various structures. Teams also conduct a wide variety of projects with goals of innovation or mitigation. An example, from my experience, of a project that required the execution from a team was the establishment of a finished goods inventory program within a paper manufacturing company. A project of this magnitude required that a diverse and multifaceted team be assembled.

Matrix organizational structures combine the characteristics of a functional and divisional organizational structure. The matrix organizational structure works more like a team. Instead of department heads, each team has a leader. Matrix organizational structures bring together employees who focus on a project, but fill different roles from across your business. The matrix organizational structure has the most decentralization, which means it can confuse employees about who is in charge. The matrix organizational structure is appropriate if your business operates on an international level, or serves different geographic regions.

An effective and productive team doesn't just happen. It requires structures, support and processes that encourage development. Team building happens over time. When building and developing a cohesive, effective and productive team you need to determine how your team fits and the roles they play in the organisation. Does anything need to be changed? How and when can these changes be put into action? Organisational, strategic and operational plans need to contain suitable mechanisms for supporting team development.

A number of factors should be considered when aiming to achieve effective team performance, there are responsibilities individually and as a group which contribute to the success of high quality teamwork. As an organisation which provides a service to a large community of vulnerable adults it is essential that the team is managed appropriately; the efforts put in to the work is reflective of the service which the clients receive.

Ivancevich, Konopaske and Matteson (2008) mirror these views by holding on to the concept that the use of team work in the organization forcefully follows the structured schema of identifying true leaders within the organizational structure, facilitating the emotional commitment of such leaders and evaluating the progress of the teams by using a mix of people from different levels and departments in the organization. The efficiency of the coalition leads to improved performance for both short term and long-term goals.

Teams are more than just groups of people assembled in the same area, they are a collection of individuals dedicated to a common purpose and with a series of detailed performance targets, working together with complementary skills. Teams of people are encountered in various scenarios, not just in the workplace, but also throughout life, such as sports, associations, charities and voluntary services.

In today's society some corporations have achieved success by replacing the hierarchical boss-subordinate relationship with that of an empowered work team. Many corporations know the value of a high-performance team. A high-performance team has a great deal to offer to the organization. In a team environment, people are not managed, controlled or supervised. They are led by their mutual vision of the organization's purpose and goals. Teams surpass individuals working alone, especially when performance requires several abilities, verdict, and active involvement...

Teamwork is essential to the smooth running of many projects, organisations and companies. Much research has been conducted into the effectiveness of teams and their contributions to organisational success.

A team is a group of people working together to achieve the same objectives. Katzenbach and Smith state in their report The Discipline of Teams (1993) that ‘the essence of a team is common commitment. Without it, groups perform as individuals; with it, they become a powerful unit of collective performance.’ Throughout this study, I will analyse the many different advantages and disadvantages of working in teams and its effects on team members and their performance and commitment within the team. I will consider many different aspects of team work and refer to certain established theories in