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Telstar Scenarios

Decent Essays

The Telstar scenario describes a conflict with multiple failings. First and foremost, the decision come to at the end of it resulted in the project creating a faulty product. Secondly it reduced the relationship between the Structures Manager (SM) and the Project Manager (PM). It appears that neither party tailored conflict management techniques to the conflict.
This conflict is between two people with differing positions: one believes that the work should be carried out, the other does not. Fisher and Ury (2012, p14) state that “positional bargaining becomes a contest of will” meaning that one party will have to bend to the will of the other, causing resentment and anger. (Fisher and Ury, 2012) This does not mean that the positions should …show more content…

Other people help or hinder this. Both parties in the given conflict see the other one as an obstacle not an ally. But these two individuals are unlikely to have differing goals: they both want the company to stay in business, and to do this projects need to succeed. They do have differing ideas on how to achieve this.
Dues (2012, p10) also states that “in task-orientated groups with shared goals, most conflict arises over how to achieve the goals” These are called procedural conflicts (Fisher and Brown, 1989) There is a procedural conflict here, which is all procedural options were considered there may be one which satisfies both parties, rather than the person with
Awareness of this could have contributed to a better solution by
This brings issues of control into the mix. This is the PM’s project. He is the one who has to report to the board, and makes pertinent project decisions and has situational power (Dues, 2012). He tries to show his control by saying things such as “I guess the risk is mine.” Bringing the power back on himself, and taking power away from the SM. But this is unlikely to be a true statement – if there are structural deficiencies then it will be logical for stakeholders to look to the SM as well as the …show more content…

This does not mean it is perfect method. It is somewhat generalised, and some critics state that trivialises conflict (White, 1984, Funken, 2001). Even after carrying out this process, and other theories and tools, the outcome may still have been that the plant exploded. The project manager may then have wondered why, even after following process his project still failed. This is an upsetting experience, but it should always be remembered that process cannot be followed blindly (Graham, 2010) but be tailored and risks

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