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The Cable Television 's Target Marketing Process

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The cable television market continues to shift at such a rapid pace that the identification of market segments occurs at a parallel speed to technological advancements. Shifting populations, changes in demographic age groups, and the continued development of high aped internet ready devices continue to impact the pay TV marketplace. It continues to be a challenge to both identify and predict where these groups will evolve and how their media consumption demands change. It is incumbent upon cable providers to closely examine the shifts and deep market fragmentation when designing and launching new platforms to try and satisfy as many different masters as possible. The Xfinity X1 Entertainment Operating System attempts to do just that.
The first step in the target marketing process is to define the marketing segments. Within the cable television industry there are several different directions that are possible. One could consider the general percentages of television viewers as a whole, how many subscribe to cable, how many us an internet streaming video service, or what percentage reject pay television all together. This approach, however, fails to examine the subscribers that exist now, how to keep them, and how to grow the consumers within this space through optional upgrades. The most obvious approach is to segment the existing customer base by a key demographic, age. Since economic standing, technological know-how, and product availability are all contributing factors

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