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Dell Social Media Marketing

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Table of Content No. | Content | Page Number | 1. | Table of Content | 1 | 2. | Abstract | 2 | 3. | Introduction | 3 | 4. | Literature Review | 4 | 5. | Dell Business Model | 7 | 6 | Impact of Social Media Marketing in Dell Current Communication Process | 8 | 7. | Challenges of Social Media Marketing in the Marketing Environment | 11 | 8. | Benefits of Social Media Marketing in the Marketing Environment | 13 | 9. | Conclusion | 15 | 10. | References | 16 |

2. Abstract Social media marketing is no longer a foreign to business marketer nowadays. This paper will examine the impact of social media marketing on the marketing communication opportunities in context of Dell in the United States. Basically, …show more content…

The Shared Frame of Reference suggested by Willbur Schramm model is integrated with social media because it offers consumers to share their experience in the communication process. Calder and Malthouse (2005) supports that everything that influence the customer’s experience is a potential marketing vehicle. Therefore, in order to illustrate the theory of social media marketing in context of organization, this paper will look at the impact of social media marketing in Dell Corporation in the United States.

5. Dell Business Model The founder of Dell Computer Incorporation is Michael Dell in 1984. Dell’s primary products are personal and office computers and business of Dell also engages in other products such as printers and software. A feature that determines PC companies such as Dell to manage their products is through standardization of PCs. The main benefit of standardization is that it helps Dell to reduce the cost of productions. However, when Dell adopted standardization strategy, it made Dell more generic with other PCs companies such as IBM, Compact and Hewlett-Packard since most of PCs companies had access to the same suppliers such as Intel and Microsoft.
Therefore, Dell started a new direct business model based on customization approach that enables computers or laptops to be produced according to customers’ requirements in order to be more competitive. However, standardization approached has still remained in Dell’s business model. The

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