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The Importance Of Job Knowledge On The Agency Works

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Job knowledge is a key to understanding how the agency works. So it is important to understand the protocols & rules that have been put in place before trying to figure out how the agency works. Upon going to placement if I did not go through the guidelines which was given to me, they gave me scenarios of how past new employees did not follow protocol and got fired because they made bad decisions. It made me get a better understanding to not just tell the client what might be beneficial to them but the steps they need to take in order to get where they need to go. By knowing the basic setting, it makes a big impression to the clients that you what is going on even though they know you are new to the agency. The Supervisor, the field placement coordinator and the staff all made me aware that the first impression on the clients is most important. They reminded me that the clients are coming to me for help, and if I am unable to point them in the right direction, they would either not have respect for me or ask me what the point in me being here is. So I made sure that I knew the protocols and guidelines and always had had access to information on hand in case I didn’t know it. Also was told not to let the clients be disrespectful to me, because if I let them get away with it then they will continue to do it. By following the supervisor’s instructions there has been no conflict to which a resolution was needed. “A helping relationship cannot be sustained unless the client can

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