Job knowledge is a key to understanding how the agency works. So it is important to understand the protocols & rules that have been put in place before trying to figure out how the agency works. Upon going to placement if I did not go through the guidelines which was given to me, they gave me scenarios of how past new employees did not follow protocol and got fired because they made bad decisions. It made me get a better understanding to not just tell the client what might be beneficial to them but the steps they need to take in order to get where they need to go. By knowing the basic setting, it makes a big impression to the clients that you what is going on even though they know you are new to the agency. The Supervisor, the field placement coordinator and the staff all made me aware that the first impression on the clients is most important. They reminded me that the clients are coming to me for help, and if I am unable to point them in the right direction, they would either not have respect for me or ask me what the point in me being here is. So I made sure that I knew the protocols and guidelines and always had had access to information on hand in case I didn’t know it. Also was told not to let the clients be disrespectful to me, because if I let them get away with it then they will continue to do it. By following the supervisor’s instructions there has been no conflict to which a resolution was needed. “A helping relationship cannot be sustained unless the client can
In the beginning, I feel that we did not have enough direction on what we were supposed to do or how to do it, given our lack of experience with labor relations. However, as the weeks went on and through communication and asking questions and research on our own, I think we all started to learn the process and
If Tom had the proper training within his job description he would have not been confused and would have known his job description and nobody could tell him otherwise. Tom did not have the right training for being integrated into the Maintenance department. If Tom had the right training he would of not felt threatened and confused about what he has to do and where he is suppose to be. The integration training Tom would have the confidence and security to deal with any jokes or pranks because he would have learned and dealt with some of those situations, that would have arise. Also the integration training would of gave Tom more time in building the relationship with his co-workers, at least some time to understand his co-workers. The one bad important key element that the maintenance staff did, was to turn down ARC integration training program, this was to help Tom’s integration into his job. This would have given the maintenance staff a better understanding about Tom and what works for him. ARC is better prepared and
Within this paper I will be talking about the Agency’s job and how they go about their work, including different types of examples where they have actually done work and helped an individual or the public to prevent discrimination or sue against discrimination in the work place. I will also being looking at the different data provided, as well as looking at all the statistical information which goes into this organization, giving an overview as to what helps this agency work, and how they go about implementing their mission statement and making it reality in protecting the public.
Actively listening- There were moments in the call where the client repeated herself regarding the info in the email. We should be sure to listen to understand the client is providing and guide the
He was referred to the agency by Ontario Works (OW), and then wanted job on his field as soon as possible. I utilized some of the skills learned in school to conduct an effective interview with my client. Some of the skills used are, listening and responding skills (Beebe et al, 2015). I was able to listen when my client explains everything he wants in detail. He explains why he needs to start working immediately; I utilized active listening skills, by using attending, paraphrasing, clarifying, perception checking, summarizing. I used attending by facing my client using direct consistent eye contact when he was explaining how he needed job as soon as possible. Using attending skills, allowed me to see my client body posture, and gesture. Then, it allowed me to know when he is not comfortable on a topic. I utilized the five steps of attentive listening by facing my client as I have mentioned earlier, open my posture, lean towards my client to show how attentive listening I am. Doing all this allowed my client to be opened, and then talked more about his frustrations. Also, I utilized those skills mentioned above to gather more information from staffs whenever they facilitate workshops. I would not have
This healthcare administration project provide an opportunity with on job knowledge and skills. During this particular period, students work in cycles in different departments of the hospital. This practice develops fundamental skill regarding different activities in health services under supervision of senior staff of the hospital. This experience equips the students with skill, knowledge and experience that is essential for leadership performance in the field of healthcare administration. In many aspects, this is similar to paid internship but contrary to it, the students learn a specified set of guidelines that need to be followed (“The Health Care Administration”). Capstone project experience in healthcare administration provide uniform experience to all students in order to expose them to skills and knowledge required for administration in a hospital.
Over the course of one’s professional career as a healthcare worker under the National Health Society (NHS), certain level of responsibilities and requirements are needed. One of the main expectations for working in the health field is to demonstrate continuing professional development (CPD). CPD refers to the ongoing process of actively documenting and reflecting upon healthcare experiences in order to further promote professional learning and understanding (HCPC, 2014). To aid in personal development and career progression, the Knowledge and Skills Framework (KSF) was established. The KSF is a comprehensive and detailed framework that outlines the role and duties of various staff groups in the NHS (Department of Health, 2004). The KSF is
Relationship building at all levels is often the most important foundation to making a business successful. Businesses who rely on temp staffing agencies will experience greater results with their temporary personnel when they have established a good relationship with the agency. Inc.com reports that 90% of Fortune Magazine companies use temp workers. Many businesses choose to have fewer full time employees in case of a downturn, or in the case of manufacturers, in case of a period of slow demand. Following are three tips on how to build a good relationship with your temp staffing agency.
As the Customer Service Representative, she provided timely follow up and thorough feedback to all supervisors on personnel actions (pay and entitlements), management policy, agency regulations procedures and billets to ensure that NCTS FE personnel were within target position structure. Ms. Hirasawa prepared
I have worked for the same organization for 17 years. When I was first interviewed for the job it was through what was known at that time as Texas Employment Commission (T.E.C.), and then once I passed the background check I was then able to interview with the executive director. Right away I knew I was in over my head because I had no experience in this type of job and I didn’t know anything about federal regulations regarding affordable housing programs. However, I had the “Jill” experience with my boss and was acclimated into the organization quickly. Immediately, I received hands on training and also went to workshops to gain further knowledge in the different housing programs. Also, she made me feel comfortable with asking questions because
The reasons why it is important for staff to have a complete understanding in their organization is that is you do not understand ones' goal you can not achieve it. Quality normally reflects the values and goals of an organization (Burns, Bradley, & Weiner, 2011). There has to be clear quality measures set and presented to all staff. It is important to have clear understanding of how quality effects each employee and patient. The organization that communities and defines what quality means to them and promotes participation will see more employee engagement as a whole. Quality improvement requires full participation and a clear understanding before change can occur.
Some days are great, and some days every little thing goes wrong. I’ve learned that particular clients have to be confronted in a firm manner, a few have to be eased into activities with laughter, and others must be completely ignored when a behavior becomes an issue. Nonetheless, I use every routine as a teaching moment for myself with the recognition that the patience and knowledge I am attaining is going to benefit my career.
Everyone is drawn to confidence; it’s a proven fact. Although, you also want to make
When talking to my Company Officer, Captain Polston, about the scenario where a division officer is asked to sign line items that have not been completed, she stated that it is a real problem that I will face in the fleet. According to Captain, in some units in the fleet, there is a culture where marking off task or line items is the norm. Especially when facilitated by the E-4 to E-6 level community, where items signed off without verifying that the subordinate retained the knowledge or completed the job. The reasoning behind speed signing line items is that “somebody did it for me, so I’m going to do it for someone else.” A “bro before joe” atmosphere has developed in these units, where it is expected that items will be signed with minimal effort in job maintenance or knowledge retention. Captain stated that enlisted in these select units enlisted do not necessarily mean to harm anyone and are not all laxidasical, but rather have assimilated into a culture where this type of conduct is accepted. Therefore, Captain urged that we as divisional officers develop a motto of “trust, but verify.” It was discussed that sometimes, it is easy to want to trust your enlisted and even Chief when an inspection is coming around. However, we need to remember that we are ultimately responsible for the maintenance of our division and the knowledge/ readiness of our crew. Therefore, we must occasionally inspect the division ourselves to ensure that all standards are met and completed
Topic - Job Specialisation uses standardised work procedures to have workers perform repetitive; precisely defined and simplified tasks. Explain why companies use this approach to job design. Using the Job Characteristics model, describe how specialised jobs can be modified to eliminate the boredom and low job satisfaction associated with them. (Chapter 9)