The Needs of Different Customers at Drayton Manor Park All the customers that come to Drayton Manor Park have their own individual needs. Each individual customer likes to be provided with different services to make them self feel more comfortable. Some unpredictable situations would be that if there was a security alert that would affect each individual customer in Drayton Manor Park. If a customer was on a ride and it immediately broke down and it would cause a risk to the customer, depending of the physical status of the customer, he or she would want to be treaded differently. If a customer had an illness or some sort of medical problem, they would want to be treated in a way that they …show more content…
OAP groups would want a separate line for them to stand in for the lines, because it might be a big wait and they might no be able to stand for that long, tourist groups would want boards and signs in their language and also staff members that could speak their language to help them around. If there was to be a security alert in the park then the group would like to stay together and not go apart from each other, so the customers would like their needs to be met. The needs for people of different ages Different age groups have different needs. Children in the park may sometime find it hard to understand what the signs say or what the staff members are saying, so the park should provide them services so the children would easily understand. People of old aged sometime find it hard to keep up to what staff members are saying so they should provide trained staff to deal with them. Sometimes customers might get ill on the rides or on the park and the staff has to treat them, if the small aged children get ill they will have to treat them in a different way to OAP’s, so they will have to have trained staff to do all this. Needs for people from different cultures All customers want to be treated well, so they want the staff to be good to them, they won’t want to be racially abused by staff just because they are of a different culture. Drayton Manor Park has many restaurants
To ensure that their own health and hygiene not pose a risk to service users and colleagues
This large amount of people has prompted legislative action to clearly define the park’s borders in 1929, and has also inspired park management programs to protect the
product/ service bundles to meet customer needs. How can they do this and how can
If pets are present then children’s play areas must be free of pet food and waste
My most favorite of all time restaurants to dine at is The Cheesecake Factory. This restaurant is a famous corporate chain of restaurants that offers a widespread variety of all types of American dishes and of course specializes in the most amazing variety of the best tasting cheesecakes. I love the experience of dining at the Cheesecake factory because the atmosphere is so welcoming and the artwork on the ceilings make you feel very lavish, the food is great and the service is excellent. A particular visit last month proved to me that Cheesecake factory lives up to the expectations of its guests.
Any area which will have children/young people playing in should be assessed before any child/young person goes into the area to make sure there is nothing harmful for example any broken equipment. Any issues which are found which may be a risk to health and safety need to be logged and discussed with other members or staff so that everyone is aware of any risks. Having a set guideline of what happens if equipment is broken or damaged, is a good idea so that staff know how to manage the situation and eliminate any future risk.
It is important to ensure that the young people and staff are all safeguarded. Any staff that will be using physical interventions should have attended the mandatory training, risk assessments should be in
To ensure that their own health and hygiene not pose a risk to service users
Also, the staff should assist the children and make sure everything is put away and watch that no child attempts to chew on any of the little objects.
This paper describe Stamford Plaza Hotel Auckland. It is a five star hotel located in Auckland City center. Stamford Plaza as a multinational company owned by Stamford Land Corporation Limited, has strong market position in New Zealand and Australia. Its target market focus on luxury and top level travelers. By using effective 4P’s marketing instruments, Stamford Plaza Auckland attracts loyalty customers and develop new potential guests. We also use SWOT analysis to demonstrate the competitive advantages and disadvantages the hotel is facing with. Via analyzing threats and opportunities, we can give some recommendations on hotel market strategies. Finally, we get the conclusion on hotel outlook.
• What is the cost of capital for Marriott’s as a whole at the prevailing capital structure vs. at the target capital structure.
1. Statement of Problem: What are the problems being faced and the most important 3-4 decisions the company needs to make regarding the situation of the company in China.
“Thanks for your time and we appreciate you for bringing your concern to our attention. We understand your concern expressed in your post and we truly apologize for any inconvenience caused. However, you need to understand that ours is a family business and we strive to serve our community better and so we encourage our customers to bring their children, grandchildren to our children’s story hour. Regarding the concern, you have raised, we are currently evaluating various options and we may consider introducing a separate lounge area with pleasant ambience while keeping it away from the children play area while children can play and enjoy their story telling hour. We hope you as our valuable customer will understand. Thank you for your cooperation and patience for allowing us to serve our customers better.”
The cost of capital for contract services is 7.59%. We can estimate the equity cost by using the numbers provided in the case and calculating the beta for each division. (Appendix 3)
Once I stepped inside the restaurant I automatically could hear the music playing at a moderate level and the laughter of the customers. Right off the back the restaurant's ambiance had a positive vibe. Mindful, it was a Saturday late afternoon. Mary Jane Burger and Brew is a local restaurant trying to stay true to its past. The granddaughter of the original owner now runs the place with the intention of serving good quality food where the ingredients are fresh, mouth watering, and surely not filled with antibiotics and all that other genetically modified elements found in processed foods. The vintage, rustic looking place, holds a small town atmosphere with a big taste.