THE ROLE OF EFFECTIVE COMMUNICATION IN IMPROVING MANAGERIAL PERFORMANCE (A CASE STUDY OF IMO STATE ENVIRONMENTAL PROTECTION AGENCY ISEPA)
ABSTRACT
The role of effective communication in improving managerial performance. Management and communication are inseparable, it is the pivot in which activities of the various department relates to enhance industrial, growth, productivity and harmony in Imo State environmental protection agency Isepa Owerri. This research work computerized of five chapters.
Chapter one is the introduction to the research work and it reveals the background of the study. The purpose of this study is to find out the role play by
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Management is some organization seems incapable of communication effectiveness and successful with the work done. Subordinate do not comprehend what they are told by superiors and the administrator does not hear clearly through what the subordinates are trying to tell him, when such situation arises productivity will fall drastically. Therefore managers should be greatly concerned with information system and how they are working. According to Onuha (1991:89) daily contract between subordinates and superior is the most important and suddenly used method of communication. The need together free flow of mess age through open channels of communication on with in a firm is essential for the smooth running of the organizational machinery. The success of any organization depends on the caliber of its administrative managers. Where a manager’s communication is poor, coordination is poor since coordination implies that people are manager has to interpret information generated by his subordinates and pass such information either upwards or horizontal to his superior and peer respectively. In this way, the improves
All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.
Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the
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In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses
Kupritz, V. W., & Cowell, E. (2011). Productive Management Communication. Journal Of Business Communication, 48(1), 54-82. doi:10
Communication is one of the most vital components of a business! It is imperative that every business practices good communication within its members. From a managerial perspective, mangers have to make sure they carry out effective communication skills by actively listening to verbal and nonverbal messages. A fundamental strength of great leaders is that they communicate a powerful sense of urgency that mobilizes all troops in pursuit of a brighter and better future (Richardson, 2009). Communication is necessary for all walks of life. It is necessary in the
Communication is one if not the most important aspect of any organization. If a leader is not a effective communicator employees will have a hard time understanding the mission or goal of the organization. This will result in high turnover and eventual failure of a business. There are several different types of communication I will be using the two that most reflect me and my experiences.
Having open and honest communication with individuals and teams is another method of motivating employees. In order for employees to be engaged in achieving departmental goals they must feel as though they are appreciated and their thoughts and ideas are valued. A manager must have effective communication skills with staff to build these relationships. According to Kruse (2012), communication is critical because it forms the backbone for all other engagement efforts. It is important for managers to create a system of two-way communication and not just a method of broadcasting information as found in many organizations. Suggestion for effective communication include: being an active listener, using a variety of personal communication tactics, communicate what the goals
In order to provide meaning and explanation of this study, our group consulted books and internet sources to gather information of the topic. This section does not only present but also provide relevant information of the topic.
Communication affect most likely every aspect of managerial behavior. To be an effective leader, you should have strong teamwork building skills. Effective leaders must have strong communication skill and the ability to take feedback whether positive or negative. There are a key components in the communicator should ask themselves before given a demonstration our presentation. In order to be effective, while transmitting their message (Sender/Transmit Message / Receiver) an effective leader should walk away knowing the listener received the message. Communicating effectively start with a resilient introduction, selling your ideal to your listeners. To ensure their getting their point across or making your case within a very short time. In most cases you want to grab your audience attention by creating small power points; adding this could be key to your presentation allowing you to keep the audience actively listening to your presentation. Taking small breaks within the presentation allowing time to ask for feedback. Make sure you bring your ideals to life, create examples. Have your audience think to themselves, would this strategy work for me? Give them a clear and powerful presentation. Staying on course makes you an effective leader.
Communication in an organization is significant and its continuous effectiveness is fundamental for the seamless integration of its internal publics into the organization. Communication is a continuous process of exchanging verbal and nonverbal messages. A message must be conveyed through some medium to the recipient. It is essential that this message must be understood by the recipient in same terms as intended by the sender and a response given within a time frame. Thus, communication is a two-way process and is incomplete without a feedback from the recipient to the sender on how well the message is understood by him. Eaton encourages its leaders to develop their communication skills and to help them in that has developed a training program through Eaton University in which all leaders can improve those skills.
Due to these studies, it is now emphasised that good communications are vital for good management. With a standard of
Communication is a factor which controls and motivates people to do their job efficiently. It offers a platform to release emotional feelings, which is challenging when communicating by use of mails and other forms of communication. There are many communication barriers when dealing with effective communication in departments of a company such as auditing.
Most human beings are born with the physical ability to talk and speak words. Most are also born with the physical ability to hear words spoken by others. What humans are not born with however is the skill to form those spoken words into a meaningful message for others to interpret and provide feedback on, or, the skill to communicate with one another. This paper looks at the process of communication and how it is utilized within the business world to relay information and send messages between management and subordinates. It will also look at potential barriers to effective
It is only through transmitting meaning from one person to another that information that information and ideas can be conveyed. The key parts of the communication process are (1) the sender (2) encoding (3) the channel (4) decoding (5) the receiver (6) feedback. There are three types of communication: upward, downward, lateral. The study was aimed to know the communication structure of Standard Chartered Bank. If any lacking is found, the organization will be able to improve performance. The study will find a chance to know the system of the organization and its communication system which will increase our knowledge and experience. The study has been done with the method case study. The study was done with the help of random sampling. The sample size of the study was 3. Their communication style is very rich. They have very effective communication system. By removing the communication barriers between higher level managers and lower level managers they can do it better. They should enrich their formal communication system. We think that after doing these things they will be improved.