The strategic plan for this project entails improving the HCAHPS score for three of the eight quality measures involving provider communication, pain management, and patient understanding of post discharge care and treatment information. Stakeholders connected to these measures include: 1) Organizational leaders – Board of Trustees, Executive Director, and Finance Officer; 2) Providers – physicians and physician extenders; 3) Nursing leadership; 4) Nursing Associates; 5) Ancillary support staff – pharmacy and physical therapy; and 6) Patients/Families/Caregivers. Each stakeholder group plays a role in contributing to the success of the strategic plan. Outlined in this table are some of the roles and responsibilities of each stakeholder group with respect to the strategic plan.
The hospital is governed by a Board of Trustees that is responsible for the oversight of all organizational operations. Executive Directors [“CEO”] are hired by hospital boards to act on their behalf in managing operations and providing organizational leadership. One of the oversight responsibilities of the Board of Trustees and the CEO involves the provision of quality healthcare services. The hospital is responsible for collecting many quality metrics and reporting the data to internal committees, regulatory agencies, and to some third party payers. This provides the governing board with information to evaluate the organization’s success in meeting quality performance. Although the hospital
ASOS is an international fashion retailer, which offers an extensive line of products, varying from high street to
Organizations across the board monitor performance in order to be profitable, and make their stakeholders happy, including healthcare organizations. The following paper will address similarities along with differences among three specific healthcare organizations; long-term care, VA hospitals, and community/public health systems. We will also discuss how each organization monitors performances, and how each organization achieves regulatory and accreditation compliance. Communication with leadership in order to align organizational goals, and compliance with regulations and development of risk and quality management systems will also be addressed.
Objectives: What are the corporate, business, and functional objectives? Are they consistent with each other, with the mission, and with the internal and external environments?
Hospitals implement HCAHPS with the support of the Hospital Quality Alliance (HQA), a public or private partnership that includes key hospital and medical associations, consumer groups, measurement and accrediting bodies and government agencies that have the same interest in improving the quality of hospitals. The Hospital Quality Alliance (HQA) program that is overseen by and public and private entities, that include the Centers for Medicare and Medicaid Services (CMS) as well as the Joint Commission, is dominating this effort in the hospital district, generating reports quarterly on the delivery of effective services for mutual conditions. Even though the Hospital Quality Alliance has made this data more available to the public, there has not been enough information on the quality of hospital care from a patients ' point of view. As the Institute of Medicine shows, the foundation of patient centered care is a key factor to having a premium health care system. The HQA backs HCAHPS.
The way we practice healthcare and healthcare organizations are changing due to the pressure to reduce costs, improve the quality of care and to meet rigorous guidelines. This change has forced health care professionals to examine we evaluate our overall performance. Paradise Hospital, Inc. has not had any service improvements since 1995. A physician named Avedis Donabedian (2005) proposed a model for assessing health care quality based on structures, processes, and outcomes. He defined structure as the environment in which health care is provided. This is known as the organizational characteristics such as the measurement of staffing ratios and the number of hospital beds. The process is described as the method by which health care is provided. This represents the communication and interaction seen between doctor and patient. The necessity for the tests and procedures performed. The outcome is defined as the consequence of the health care provided, was there a desirable or undesirable effect.
Hospitals implement HCAHPS with the support of the Hospital Quality Alliance (HQA), a public or private partnership that includes key hospital and medical associations, consumer groups, measurement and accrediting bodies and government agencies that have the same interest in improving the quality of hospitals. The Hospital Quality Alliance (HQA) program that is overseen by and public and private entities, that include the Centers for Medicare and Medicaid Services (CMS) as well as the Joint Commission, is dominating this effort in the hospital district, generating reports quarterly on the delivery of effective services for mutual conditions. Even though the Hospital Quality Alliance has made this data more available to the public, there has not been enough information on the quality of hospital care from a patients ' point of view. As the Institute of Medicine shows, the foundation of patient centered care is a key factor to having a premium health care system. The HQA backs HCAHPS.
In conclusion, this paper explored the strengths and weaknesses of this organization. A weakness is identified and improvement is recommended to create a Patient Advisory Council in the Shared Governance to promote better patient-centered care. In doing so, patients will have sense of empowerment by having their input in the plan of care. To measure the success of the recommended change, the use of HCAHPS and patient metrics are utilized and compared nationally.
We celebrate the special way we treat and relate to our customers. We think retailing is all about customer experience, and that is what really differentiates us.
Dissimilar sources plan altered steps involved in the planning process, but in this case I will discuss on seven steps that are involved in the entire process. The first step is goal setting. This basically involves coming up with the main objectives and goals that the company wishes to establish within a particular period of time. It is a very important section because the company will operate with a view of the goal in mind, if it is not clearly established, and then the business could lose direction along the way. After goal setting, we have development of the planning premises, where the plans are prepared and any underlying conditions defined. This is where there is an assessment of the environment and any constraints or
Organizations incorporate strategic plans to effectively execute goals. The fundamentals of strategic planning entail elements such as, researching, analyzing, implementing, and evaluating. Jay Pritzker founded Hyatt Hotel Corporation in 1957. Hyatt
Strategic Planning is one of the most fundamental factors in the success of an organization. This research project will discuss the importance of strategic planning as well as the different components of strategic planning. Many organizations fail to accomplish their goals and tasks due to the lacking of strategic planning. In order for their businesses to be successful, organizations need to be well informed about how the strategic planning process works.
Within a health care organization there are many layers to include health boards in hospital governance. Corporate governance is a complex arranged of processes, policies, regulations, laws, organizational structures, people, and customs (Dowton, S.B. (2011). Each of these entity must establish a relationship in order to work toward a common goal that ensures the quality, accountability and
The strategic management process is sometimes improperly perceived as a unidirectional flow of objectives, strategies and decision parameters from management to the employees. In fact, the process should be highly interactive since it is designed to stimulate input from creative, skilled and knowledgeable people working at every level of the business.
In this paper, I will select an organization and prepare a strategic plan to grow the business over the next three years. This strategic plan will include certain criteria. That criteria includes:
Currently, ECA has reduced the IT staff due to an overall corporate restructuring. With a reduction in staff, Energy Corporation could use Rapid Application Development to build and deploy applications quickly without the technical expertise needed for traditional programming and development. If applications can be created with little effort and provide the business users and IT staff with the capabilities to make changes with just as little effort, then Energy Corporation of America can continue to keep a reduced size IT staff as well as reduced business user staff. The applications being built could still provide value to the company without a long development time. Energy Corporation of America would not need to hire new, experienced programmers that require higher salaries, instead they could hire few employees and train them on the development application software quickly and let them begin to use the software themselves. This in turn could also help with some of the miscommunication between the IT department and the business user. Better collaboration between IT and business users could be gained by adopting and utilizing a low-code development platform. Application developers can quickly build and deploy applications to allow for feedback for the business users. With quick feedback, changes can be made and functional application can be redeployed.