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The Training & Development Program at Hsbc Bank

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{draw:g} {draw:g} {draw:g} Contents {text:bookmark-start} Executive Summary {text:bookmark-end} Training and development is a vital part of HRM and is incomplete without proper performance management. The article discusses the training and development in detail as practiced at HSBC Bank in Pakistan. It is conducted in four steps. First Training need analysis is done where the existing skills and knowledge of employees are evaluated and then training requirements are assessed. Then in the second step appropriate program is designed to fulfill the training requirements and in the third step that training is conducted. In the fourth and last step the employees are again evaluated to check the effectiveness of the program. The training …show more content…

This involves discussion on the type of training that will be given to the employee. The design for training of each employee is different. For example, a training program of a cashier is much different than a person who looks after accounts. Sometimes there are also cross training programs, where employees are provided on the job training on different jobs that are there within a bank’s branch. This usually happens when a branch is small. Hence an employee working in a branch has the skills of doing all the jobs. {text:bookmark-start} Delivery {text:bookmark-end} This is the actual delivery of the program. Employees in the cross training program spent at least six month in getting trained for every job in the branch. The purpose of cross training is to have flexibility in the operations of the branch. Most of the training is on the job, but certain jobs require training off the job. Sometimes employees are also sent abroad. This usually happens in high level jobs. {text:bookmark-start} Evaluation {text:bookmark-end} An assessment is conducted after the program to determine how much the program is effective. A post performance appraisal is conducted where employees are interviewed as well as observed by their supervisors. If any deficiencies are found, employees are sent for training again. {text:bookmark-start} The Training and Development Program {text:bookmark-end} Using this cycle, HSBC puts a very specific

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