THE EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE (A STUDY OF UNITED BANK FOR AFRICA) BY NDIH AZUKA MARTINS MATRIC NO: 051003216 Being a Research Project Submitted to Distance Learning Institute, (Department Of Business Administration) University Of Lagos in Partial Fulfillment of the Requirement for the award of Bachelor of Science Degree in Business Administration OCTOBER 2010 CERTIFICATION This research project titled The Effects of Training and Development on employees Performance by Ndih Azuka martins meets regulation governing the award of B.Sc. degree in Business Administration (Business Administration) of the University of Lagos, Akoka – yaba. Lagos -------------------------- Date ------------------------ …show more content…
Finally, I want to thank my family and friends who have supported me one way or the other during my studies. THANK YOU ALL AND GOD BLESS 20th of October 2010 Ndih Azuka Martins CHAPTER ONE INTRODUCTION The recent global economic recession heralded diverse experience across businesses. It was a threatening period that led to unexpected changes for many careers, businesses, organization as well as individuals. To some, the experience provided the opportunity for creative thinking and new development. As we navigate through the troubled water of recovery, business leaders and professionals have engaged diverse strategies. Some organizations displayed a high level of business intelligence, leveraging on the intellectual commitment of their staff to stay afloat. Nevertheless, the rate of talents and careers that were drowned by the economic recession was quit much due to unbalanced acquisition of new skills, training and development. It is not a fallacy to say that training constitute the core of staff productivity in any organization. In organization, whether public or private concern, it is the staff that plays critical role in helping organization, groups or society to achieve their stated goals and objective. Hence, to accomplish this purpose, training and development need be adopted to have an optimal high productivity on staff performance. Organizational performance depends on how employees are being trained and motivated. No
Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
Knowledgeable and well trained employees are needed in every organization. It is important employees are able to perform all the tasks needed in order to reach the organizations needs and achieve the set goals. As times change, employees may stay behind in skills or may even lack training when it comes to new systems, technology or other procedures that the company may need in order to better performance. That is when the importance of training is more evident. An organization has a large responsibility for their success which is why training, development, and career development is
This chapter introduces the literature works relating to training and development and how it has an impact on employee’s performance. It gives detailed explanation and clear idea on previous works by researchers in organizational politics to help in understanding the background information on which this research is based on. The chapter describes the concepts of training and development and the effects on employee performance and the gap in literature.
All industries are generally affected by a recession. The trend outlined here is that businesses will continue to reshape themselves during these times at an even higher rate. Taking advantage of opportunities that become present can reshape a business’s competitive environment and give them an advantage in this economy.
The Great Recession that began in 2007 introduced people to a feeling not since felt since the Great Depression of the 30’s and 40’s. It reintroduced a new generation to the realization that we cannot take anything for granted. It sprung up fears in a fearless population, and out of it born a stress like no other. We can harness that stress; we own it as individuals, employees, as employers, as caretakers of the future.
Within todays ever-changing working society, training and development is a key part within any organisation. Employees are the main capital within organisations which suggests
Training and development is one of the many essential functions of human resource management; it is deemed as the planning learned experience by which employees are taught various aspects of a given job and most importantly how to perform a job and or a future tasks. The basis for training and development implementation is to mold an efficient employee who performs tasks effectively resulting in optimum productivity, which aids in an organization’s overall aspirations. Job training has been around for centuries and has been utilized to teach individuals task specific to a given job or industry; it differs from education which affords individuals general information regarding traditional topics such as science, math, history, reading, and writing. Over those centuries, a few training methods have been explored such as on the job training, classroom training, vestibule training, systematic training, and the most currently used computer training. Within each of these, training methods can be found imperative information to assist an organization successfully meeting objectives.
There are many keys elements with training and development that will improve performance. Training is very important, it provides the opportunity for employees to expand their knowledge. When a new employee is hired they will required to participate in orientation program, which gives employees the job satisfaction and gives them the commitment of being with that organization at the beginning.
Most organizations do not follow-up on the benefits of training as regards staff performance. As a result of this they don’t take training and development as an important factor in organizational growth and survival. Most manages do not know how to assess the return on investment in training, nor are they equipped with the necessary management tools to monitor the decision making process of such investment. It has been discovered that training and development budget is the first cut when the organization is faced with difficulties because most of them are of the opinion that investment in the area of training and development is not linked to the bottom line of the business. Globalization and rapid technological development has changed the conditions for companies and increased competition in the world markets. The quality of a company’s human resources is the key driver for sustained top-level performance. It has become crucial to continually invest in human resource development in order to guarantee success in the global market. As earlier said, managers engage in minimal training thereby not giving quality training to their employees, this in turn affects the overall outcome of the training and the performance of the staff. Most organizations that have a competitive image see more reasons to train their workers than those who are on the lower rung of the ladder of recognition, but training and development is still needed to create a niche. In the light of the above,
I would like be grateful to my family for all their support and understanding right through my Degree.
Training and development has become increasingly essential to the success of modern organisations, yet some still look at training as a problem or as something that is not taken seriously. Training and development is one key approach used by organisations to improve and maintain the capabilities of its workforce. However, many experts distinguish between training and development, being that training tends to be more closely focused and adapted towards short-term performance concerns, while development tends to be adapted more towards expanding an individual’s skills for future responsibilities (Snell and Bohlander 2007). The main reason that organisations train their employees is to bring their knowledge, skills and abilities up to the
Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.
Training and development activities include: Inductions, Health & Safety training/law, organisation and delivery of training courses, structuring appraisals & Personal Development framework, holding, recording and updating training information and managing training budgets.
This research focuses on the impact of training and development on employees’ performance in the banking industry using Zenith bank plc as a case study.